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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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You can not check out using the money that has already been collected monthly. I hAve tried to cancel my account several times only to be reminded that i have money still in my credits. Its a pain in the butt. I look back at my transactions and they have used my credit card to pay for transaction I thought were being taken from the $39 you collect monthly from me.
I ordered a pair of wedge sandals and an incredibly cute blue tote bag. They both met all my expectations, and I just love getting just fab gifts in the mail (for myself!)
Hello Annie,
Glad to hear that you like our styles! We strive to provide stylish, affordable, and high-quality products for our members like you! Thank you for choosing us!
Best,
Nelle
I am never disappointed when I order something! Everything is great quality, comes in a timely manner, and there's always sales!
Hello Jordan,
Wonderful feedback! We are grateful to have members like you who keep on admiring the quality of our products and the services we provided. We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Don't like that they charged me and wouldn't give me cash back only a "credit". So I lost out on about $60 because I didn't know that if I bought from there it was like a subscription. The lady I talked to was nice but she kept insisting that I keep my subscription. This wasn't recent, this was maybe 6 months ago.
Have a hard time with your sizing have ended up go all pants away
Hello Jennifer,
Thank you for writing a review! We are sorry to hear if you have a hard time with our sizing! Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Grabbed me a great pair of boots. JustFab has great quilty products that are reasonably priced.
Hello Heather,
JustFab promises to provide high-quality products for our members like you! Thank you for the wonderful feedback! We always try to keep our pricing as reasonable as we can for our dear members!
Best,
Nelle
They automatically enroll you into a monthly session while hiding that information in the fine print. The shoes are also terrible quality.
Hello Julia,
We appreciate the feedback you shared! We are sorry to hear if you disliked the VIP Membership works. We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Was having a hard time with the site this time. It was skipping and wouldn't move fast and it took three times to update my address. But overall normally never have problems
Hello Julia,
Thank you for writing a review! We're sorry for the experience you've encountered on our website! We value you as a member, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Quick delivery, great prices, Excellent customer service!
Hello Leeann,
Awesome! Thank you! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. It is also great to hear that you received your order on time.
Best,
Nelle
The shows that I got weren't my size. I then emailed them to exchange the boots or if I could get a refund. They took a long time to respond back. They ended up sending the same size boots back.
Hello Karina,
We are sorry to hear if you are dissatisfied with our products and services! Thank you for bringing this concern to our attention! Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Purchased many items & have been really satisfied, but when I need to return an item I've not encountered any problems at all
Hello Judy,
We are happy to hear that you've been satisfied with our products and services! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Thanks for sharing your great feedback!
Best,
Nelle
I purchased two pairs of boots in my normal size but one pair fit perfectly and the other was small. I had no issues exchanging sizes and they came quickly. Very cute boots. Very happy with experience.
Hello Kristen,
Wow! Thank you for sharing your great experience with JustFab! We are happy to hear that your shoes fit well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
Customer service has been a bit of a pain to deal with. Representatives are mostly nice and do all they can, but still
Hello Lucy,
Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I love JustFab! They have amazing shoes and prices during their sales! I've been a member for years and I constantly purchase new shoes from them.
Hello Jalia,
Wow! Thank you for showing us some love! We are happy to hear that you've enjoyed our amazing products and prices! Rest assured that we will continue providing unique and new styles for members like you at a very affordable price!
Best,
Nelle
Stole money from me stole money from me stole money from me
Hello Keeana,
We appreciate the feedback you shared! We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
They charge you £35 a month, if you forget to skip, and they don't let you buy any of the sale items with your own money that they took. Even if they dropped a £50 item to £5 recently, if you wanted to pay with the money they charged you, you have to pay for the full price and not the £5. That's absolute worst thing about this scam website. Second would be the fact that they give you "points" for purchasing items but those points expire. I have other memberships with similar bonuses but those points don't expire. A Scam. Also when I contacted customer service I think they all work in the Philippines.
Hello,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
They will take your money in exchange for cheap merchandise and cheat you out of a membership "so called fee" refund requests for membership refused. Shame on Just not so Fab! Sad way to do business these days.
Hello Gillian,
We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our VIP program work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I honestly can't say anything positive about this business! The website is horrible - there is always some little thing you didn't know about, the automatic withdrawal will withdraw even if you have said skip the month and I ended up with 2 accounts (can see the reason there). However, when I explained that to the customer service rep I was told accounts cannot be combined, even though I am the same person. I also cannot access my older account, even though there is $800 in the account. Reps keep saying they'll send me a link to reset password. I never receive them! Now I can't even get access to my newer account, because it won't send my request to reset my password. There cannot be that many glitches with one business!, but it seems to be so. Somebody better contact me to get this straightened out! I am fed up and stressed out!
Hello Frances,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Kept my money after telling me it was being refunded. I had to cancel my credit card. They kept telling me they refunded my money, but it never was put back on my card. I had to wait 30 days... finally my bank reversed the charges.
Hi Aisha,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Justfab is a scam program! After your first order you will be charged the same amount every month even if you return some of your purchase! On the website it is not clear how and where you can "pause" your shopping, and the product is very cheap quality! Not worth the effort and the money!
Hi Mini,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for sharing your feedback regarding your experience in checking out. We value your business with us, so our Member Services team will get in touch shortly to assist you further.
Best,
Nelle