JUSTFAB UK

I brought a pair of shoes which didn't last long. Then a month later £35 comes out of my account. I ring to ask why and asked to cancel any future payments. The person on the phone said this is all done. When I asks to confirm that no more payments will be taken the guy said yes and cut me off. A month later another payment comes out of my account. So I call them again only to wait for 5 mins and get cut off. I call again and the guy that answered was so rude when I asked why payment has been taken out of my account. I told him what I told the last guy that I want to cancel all future payments and want a refund. He put me on hold and few minutes later told me that I cannot get a refund but he has cancelled my account. Now I'm left with credit that i don't need and probably won't use. Such awful customer service. Would not recommend ordering from them.

Daughter got me this site and ordered two pair of shoes for £35 tho that was the end of it but now I got email saying £35 being credited to my account. Thought that very friendly (suspicious) now I see that they taking £35 monthly out of my account. Am fuming! A cheek they have for not reading small print (as who does) they got my daughter and me hook line and sinker. Never again and I hope this post helps to make them go bust!

I discovered some time ago that i was being charged £35 a month as a VIP Which i'd supposedly signed up for. This had been going on for over a year, and when I tried to get my money back, they would only refund me 50% and the other 50% they said I could use as a credit. I have tried several times to use this credit, and when at last in desperation I phoned to place the order, I was told it would now all be sorted, however i've just discovered they charged me for the order on my credit card rather than using the credit! I am going to ring them today and threaten them with consumer protection.

As others have found I got conned into a continuous payment without realising for a few months and was left with a " credit"I had to spend. They add insult to injury by not allowing you to spend your own money at the headline (reduced) prices, if you use a credit (remember this is YOUR money it's not a refund or goodwill gesture) they go back to their full price. I have had an issue with some boots which are less than 4 months old and have come apart. All complaints ignored and I have given up trying to get my money back or a replacment. Do not buy anything from these over seas based con merchants.

Please, plesae don't go near this lot. Their business model lures teenage girls in to 'VIP membership' scheme which is not at all obvious - without realising it, you are giving them access to your account and authorising them to take £35 out every month. They then rely on people not noticing for a while then make it extremely hard to contact them and when you do they make you jump through hoops, hoping you'll give up and buy some of their dreadful tat with your 'credits' A disgrace to online retailing. Report them to trading standards - I did.

Look out... I didn't discover for 3 months that this company had been helping itself to my money in my bank, via paypal. £35.00 a month. The amount I'd spent on a pair of boots on line In the beginning. You don't see anywhere that you're signing up to a 'VIP' club.
When I discovered my' mistake' I was told I couldn't have my money returned but was to spend the £105.00...! Now, 5 months on I'm struggling to find anything suitable. I sent the boots back from my original purchase because they were very cheap and this sure did reflect in the quality. While writing I've had an idea... I'll purchase cheap boots x3 ( the amount of money I'm owed £105.) return them and perhaps that way I'll get my money back, that's the law isn't it?
Wish me luck.

Worst experience online shopping I ever had. Ordered same parcel 3 times! And every time it was not delivered for some weird reasons when my house is really easy to find and access and never ever had problems with deliveries. Contacted JustFab and they keep refunding my money on credits and when I write emails asking for help and refund into my account they just ignore them completely. I wrote them about 12 times already and they do nothing. Tried to call and spent half an hour on the phone with no answer. Asked many times to close my account and again being ignored! I can't believe I'm being treaded like that considering I was really nice to them besides all the facts.

Like most other online shoppers here I too had money deducted from my account without permission from JustFab UK. Please go straight to your bank, most banks will refund the money back to you and will take immediate action themselves to recover your money. Never assume JustFab have cancelled your account because they won't. I was told by JustFab that my PayPal account would be refunded. Got the email confirmation from PayPal and assumed all sorted... Sadly not! Once I got confirmation from PayPal that my money would be refunded JustFab paused the refund then deducted another £44 from my account the following week. Even if you have been refunded from this company please also confirm through your bank that the direct debits are cancelled. Good luck!

I have had my boots less than a year with hardly any wear as you can see by the heel. From a well known company I would have liked them to last,
You can see its separating from sole

At checkout I opted to create a VIP membership by ticking a box that saved me money on my purchase. By doing so, I was subscribed to service whereby the company takes £35 from my credit card each month that has to be spent on their website. There was no warning to say when the money would be taken, and there was no refund option for the credit.

Im sure there was some small print somewhere that advised me of the monthly fee but it wasn't apparent. And to Cancel your VIP account you have to call the company and wait on the line for 20 minutes to get through.

Im not impressed, there is nothing above board with this firm. Its a day light robbery.

JustFab, have taken £35 per month for 6months when inadvertently signing up by my granddaughter. There has been no warning emails or receipts for the money being taken. Whether this is legal or not i do not know. How can they take money with no receipt. A great Scam and money maker for some unscrupulous company.