JUSTFAB UK

My mum, who has mental health problems which make her struggle with every day life bought me a pair of shoes from this site in July last year in confidence she was getting me a nice treat. Yesterday, she checked her bank for the first time in months to realise this company had been charging £35 per month for a VIP membership which we were completely unaware of. My mum is distraught this has happened, as she was never made aware by the company that they would be charging her. This may not be so much of an issue for those who are aware of things like this, but to people who are more vulnerable like my mum, this company could end up scamming you out of hundreds. She only ever made one purchase from this site for £12 and ended up losing over £200 because of a VIP membership she never knew existed.

I have had 3 pairs of shoes from Just Fab. They are very cheaply made and the fit is poor. When I tried to get a refund, I had to ask 3 times for the order to be collected - they told me I would receive my refund as soon as I gave them a collection number which I did. That was 2 weeks ago - I am still waiting for my refund for items I asked to return a month ago. No point ringing then again - I will get nowhere and will be charged foir the call. I am about to contact Trading Standards. Similarly don't sign up for the monthly credits - you can't use it if they have a sale. Avoid at all costs!

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

I thought I bought a pair of boots at discount, I was wrong, finding today in the bank statement that they take every month £ 35 for nothing, just beacuse I did not get into my account and I did not "skip" for not to be taken my money each month! What kind of company is this? Terms and conditions? Where is written a lot and with small characters? Who will read your aberrations! You are thieves who rely on the money of uninformed people! I called to cancel my membership, but the money that was taken monthly they do not return!

Absolutely disguised with this company. I bought a pair of boots as I was offered a 75% discount which I was really pleased with, wore the boots once then had to pay for them to be rehealed, second time I wore them the sole came away from the boot... to top it all off just fab took £35 from my account without any warning. I'm just hoping that I'll get a full refund! Please check the small print before buying anything from this company!

My young daughter had used my credit card to purchase 3 pairs of shoes in Oct 2017.
My card was then charged in Dec 2017 - each month -> Jan 2019. I personally gave no authorization for this transaction, no signature or voice confirmation. Just Fab performed no verification of card ownership. If they had done their follow up- I immediately would have said "NO". I have since spoken to a JustFab agent - I volunteered to get the call recorded- I made a vocal statement saying that "no authorization was given by me to debt my card £35 each month".
I am a 50 year old man, husband, doctor and I really have no interest in ladies handbags and shoes. I have reported this to my HSBC bank and they have been in contact with the Fraud department as well as UK Business and Trading Standards.

I purchased a faux leather jacket and high knee boots. The items came in good time and were a bargain buy. I was very pleased with the items. However I cannot trust this site. I made a one off payment however JustFab signed me up for a monthly subscription and tried to take out £35 from my account a month after my purchase. Although the items I bought were nice it's not worth the scam of being signed up to a monthly subscription.

I would advise anyone purchasing to do so at their own risk. I reported the scam to my credit card supplier and they have refunded my money and blocked transactions from JustFab. I will not be purchasing from them in the future!

Wanted to give them another chance after I had cancelled for the same reason everyone else had (credit), to be told my account is closed forever and I'm not allowed to use my original email address and have to create a new email address just for them... Lol. No. Saves me £35 that I can spend elsewhere then huh, haha!

Fortunately when I told my sister if bought from this site, she was aware of the £35 a month that is completely and utterly unobvious! I rang up to cancel my account and the woman whose accent was so strong I could barely understand. They have the worse script ever to try and keep you. I had to scream at her in the end before she finally said ok. They sent me an email that has been cancelled. The shoes I bought didn't fit and when I sent an email explaining that I know longer had an account so I needed help with exchanging, they replied with some blanket email about how easy exchanging it would be - just click on exchange on my account? I had to give up in end and sell them on eBay. Stay well clear!

This company is very sly. Everything they do is online, except for when you want to chase a refund or cancel your membership, you have to call them and they'll have you waiting for up to 5 mins for that on the phone. However one minute if you want to order something, this has happened twice to me.
And when you call to cancel your account they want to question you why and then they have a answer for your response to get you to stay. My response is to rude to write on here.

And the quality of the items are not even amazing and there isn't one stylist who picks out items especially for you, our choices are deciphered then a style is picked for us based on our clicks.

STAY AWAY! So many other shops do better clothing and shoes etc. online and the high street and their customer service is simple and loyal.

I ordered these skinny jeans that came but they were to big for me so i contacted them so that i can exchange it to a smaller size. They told me that Hermes is going to come on a certain date but they never did. This has happened to me 3 times even though i have contacted them each time saying that Hermes hasn't shown up, they just keep rearranging dates and i dont have time waiting around for months for a pair of jeans. Really poor communication. Bunch of liars. NEVER shoping here again!