Just waned to use my discount and buy some boots. Thoroughly enjoying the boots and then BAM an email from PayPal and 'just fab' to say that's £35 in your credit thanks very much!
Sorry where was the warning for this?!?!
Shall be calling tomorrow for the refund and to cancel this VIP membership I have somehow become enrolled in?!
Not happy and as a student that's quite a bit of money especially this close to Xmas!
Bad business model and no prior warning otherwise I would've opted out!
This company are a complete rip off. Just spent twenty minutes on the phone to someone who just kept repeating the same thing over and over. I have asked for my full money to be refunded which I was told NO! Seriously! I understood the terms and conditions when I bought something from them but they have taken two payments of £35 within days of each other and said they can only refund 1! This must be illegal that they can keep your money when you clearly ask for it to be refunded. I am not impressed at all, and now need o spend £35 with them or I will lose it altogether. I will be contacting my bank to ensure that no future payments come off my card. Just a shame that I need to purchase another shoddy pair of footwear for £35 which I could pay around £15 to £20 on the high street for. I would suggest that you avoid this company at all costs!
Just noticed this company has been taking payments from me since Nov. I've sent a message and they have 5 days to refund me before I take them to small claims. This is disgusting and think you can be so deceitful is not acceptable.
I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member.
Hope this helps. It took me 2 minutes to get cancelled.
I want to close my membership, I did not know before ordering goods that I would be billed money every month unless I let them know I don't want the goods. I am finding it very hard to do this as the chat line states it is closed and the number is not clear and you can not cancel your membership via email. Think very carefully before committing your self to these monthly payments.
Great company. I love the shoes and bags I have gotten so far and it's so easy to log on the beginning of the month and skip of I don't want anything or can't decide. Great offers and sales too. Very simple if you read the website.
I ordered a pair of boots and paid via debit card then they have taken £35 a month out of my account which i only found out about after it happening numerous times it says i have 2 VIP member credits but won't let me use them does anyone know how i can possibly get my money back from them i suffer severe anxiety issues and this has made me so poorly does anyone know what i can do please thanks In advance
Don't do it! Do not buy those shoes, step away from the computer! It is simply not worth the hassle. The cancellation process is far from fabulous. I have never had to repeatedly request that a subscription be cancelled SO MANY TIMES. Their phone call scripts are ridiculous and the call operators obviously have to speak through the whole shebang before they can cancel your account. Not fun. In the end i was laughing as I was saying 'I just want to cancel my membership', It became ridiculous. Thats fine mam, I will cancel your subscription. But wait! Would you like to take a look at our fabulous offers...' etc etc
Literally one of the worst companies in the world! I (as per most people) ordered their introductory shoes and then somehow was enrolled to pay £35 per month, tried to call and was left hanging on for ages. They took this from me for five months whilst i tried to cancel. In the end I managed to get a refund but only through threats of going higher and reporting it. Do not know how they manage to stay afloat! Con artists.
I am unclear how a company can morally, ethical and legally allow a 10 year old girl to sign up to an account that takes £35 a month from them. There was no attempt to verify my daughters age when she signed up to the website, or selected the "VIP" membership when she made a purchase. Reading other reviews, she may not have even known she had selected the membership.
After a 20 minute wait on their customer service line I have cancelled her account. The customer service agent informed me that they are unable to verify age, as this was an online service. I am sure there are plenty of online services that do verify age!
My daughter has her first card to teach her how to manage money, I hope this is a valuable lesson to her when it comes to sale items that seem too good to be true. Always check the small print.
Been charged £35 for not ordering anything. When I called customer service lady pretended like she don't have any idea what I am talking about. Haven't had my money returned even when cancelled my account. Absolutely fuming. Don't order!
The boots I received were extremely uncomfortable and left bruising on the back of my legs due to the false zip in the back having no give. I was unable to make contact using the live chat or phone number so turned to the Facebook page for help via private message. I received scripted responses and they ignored my request for an email address and the fact the boots had caused bruising. There was no offer to pass on the information to the correct department and simply kept repeating I needed to call in. The social media team also delete negative messages from their facebook rather than acknowledging or replying and have blocked me from further comments. They make it very hard to cancel membership.
JustFab was alright at the beginning because the stuff was quite unique. Now it's a load of crap - everything is £35 and it's hardly worth £10. Takes 3 to 4 weeks for a return and standard delivery is like 2 weeks. And if you forget to skip a month and have a £35 automatically deducted, you can't use your "credit" aka your money, on any sale items or promotions. They are criminals, steer clear, their quality is not worth it.
I have been shopping with Justfab for a few years. But for some reason this month even though I skipped, I got charged £35 2 weeks later, which is really weird. And there was no explanation from Justfab. Makes me wonder how many they do this to and how many don't notice? Extra money for them isn't it.
This disgrace of a company doesn't even warrant one star! Its a complete utter scam. I regularly shop online boohoo, prettylittlethings, asos, misshap etc and never have I encountered such a company that automatically sign you up after a one off purchase to a vip membership where they fraudly use youre card details that were provided for youre intital order to take £35 a month. Especially during a pandemic and being on furlough. They are taking advantage of people. I rung up and after several attempts to reason they declined to refund me until I royally kicked off. I have had to block my card and getting a new one sent to prevent further payments coming out. Please don't back down inregards to a refund. This company need to be on watch dog. Having looked into this company there's various Facebook groups about this company and its scams. They should be investigated
You think you are getting a cheap pair of shoes. Especially now. I work for the nhs. Have 9 children and husband having to. Stay home. Not getting paid extra. But thos company take £35 from account. Now not enough to pay a bill. Angry. Why should u be able take a profit from.me when I put my life at risk for you?...
Found out today that just fab have been charging me via an old card (don't know how) since December 2015 when I bought one pair of boots. That's £700 they have taken from me without me having any idea or being notified via email or mail.im a 22 year old university student and I'm absolutely sickened that they have taken this much money from me.
To all those who have been caught ought by JustFab's "VIP" membership scheme.
I raised a dispute via PayPal, and won my money back.
"We have concluded our investigation into your case and have decided in your favour. We were able to recover 35.00 GBP, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted. If you are due any additional funds, we will make our best effort to recover the balance from the seller. If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges."
SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!
Bought 2 pairs of boots £35 - happy with them. 1 year later, realise they are still taking £35 from my a/c - not on DD but from my card details they have kept.
When asked for my £385 back, was told I can buy shoes! Insisted on refund, they agreed to pay back £245 but keeping £140 'on my account'!
It will be interesting to see if I actually see any money back.
Overview
JUSTFAB UK has a rating of 1.2 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JUSTFAB UK most frequently mention vip membership, bank account and customer service. JUSTFAB UK ranks 99th among Subscription Shopping sites.
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Hello,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy