Bought 2 pairs of boots £35 - happy with them. 1 year later, realise they are still taking £35 from my a/c - not on DD but from my card details they have kept.
When asked for my £385 back, was told I can buy shoes! Insisted on refund, they agreed to pay back £245 but keeping £140 'on my account'!
It will be interesting to see if I actually see any money back.
Hello,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy