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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was concerned about Benny and just googled a vet as it was the weekend. However after I had paid I was annoyed I was dealing with someone outside Australia and thought I had paid money and would Never hear from anyone but I got a message and the recommendation worked thankyou.
As an older person who avoided technology and am now paying for that with ineptitude, the gentleman who assisted me was kind, helpful and never lost his patience... I would have! If you have trouble navigating this new world, get this application. I have already recommended it to most of my friends, young and old.
The people are smart and patient and do their best to help you with whatever problems you are having and stick with you until you are satisfied.
I called in because o got scammed from a person passing as a family member I had not talked to in years staying he was being detained at the airport for undeclared money, anyhow the lawyer said there was nothing I can do since I wired money in cash through money gram.
Excellent. Great info in easy to understand English. Jeff obviously knows his stuff. My daughter, machine collecter, was v impressed. Would use again. Recommend.
Just Answer has come to my rescue for the 2nd time this past Saturday. Had an urgent need for vet reassurance that my own vet wasn't available to help with. Contacted Just Answer and within a half hour the vet returned my call. When your pet children need you right away, that is so important. I will recommend the service to all my friends who are pet parents!
The expert, Pierre, was polite and fixed the problem in no time. Job well done!
Problem with Prime Video but solved quickly and professionally.
I had an issue with what my IRL plumber was telling me so I asked Just Answer. The expert advice was marvellous, my only issue is the ChatBit (or whatever it was) told me it would cost $2.00 but it actually cost me $55.00 as I had to 'join' first. Not too happy about that but I needed answers so I 'sucked it up'!
Thanks so much Dino for communicating via text regarding my dishwasher. My neighbor did for me what you instructed and it's working fine now. I guess I had some residual dish soap on a plate which caused over sudsing! Lesson learned!
Had replaced ink cartridges (the 3 color ones were empty, the black one wouldn't print). The new color cartridges seemed to be ok but the black one still wouldn't print. We tried different cleaning processes but the black still wouldn't print. We figure that that function of the printer is broken.
Our family came in from a birthday lunch and our dog and pulled a box of cookies off the kitchen island and eaten them. One whole dozen. I was concerned as a few were chocolate chip. I was immediately connected to Dr. Bolton and he let me know the amount she would have needed to ingest for them to be toxic. Fortunately, she consumed way less than that. What a relief!
Chat Software needs an intermittent reminder that the veterinarian is still researching the issue. First two responders took so long that I chose to move on. They did not respond to my queries of were they still on. Third responder came up with detailed explanation very quickly. I am a new dog owner and have a lot to learn. Hoping this app will help
Mechanic from San Francisco called, diagnosed the problem and gave me the phone number for a local mobile mechanic who is now coming to repair my car.
I provided the preliminary info requested before the expert was assigned and the expert answered my question immediately after reviewing my case.
My thermostat was constantly shutting off and air heat man diagnosed the problem and helped me fix the problem completely. He sent photos of what to look for and he nailed it. Highly recommend.
Had a difficult problem with an old Garmin mini. It took a while to get through the customer service line and chat bots but eventually got to this guy who was excellent. He was patient. He probably cut and pasted instructions, but you could tell he added some information that was personal on my case. Eventually, all worked out great.
I realized I gave a double dose of medicine to my 15 year several hours later when it was time to give it to her again. She had been sleeping for a long time which some days are not unusual for her age. I was freaking, out that she could die. I was reassured that she would be ok. I was advised to not give her the evening dose and to wait until morning. She was normal in the morning. Much to my relief!
Early this morning I got up to use the restroom! My first step I took started into A fall. I have an old iron bed frame! Thinking I could catch my myself, I reached out but did not get a hold of anything. My left breast took the full force of the fall! The force of the fall and landing on my breast almost knotted me out!
Of course, my dog had to come and check on me and give my kisses. I had A hard time getting up but I did it. I needed to put ice on it, but I choose A bag of pees instead. It helped; I woke up later wet from the pees troughing out. This morning, not only is my breast black & blue with yellow strikes, so are my knee. So, I sat down and sent Just Answer some questions. They were very helpful and helped me remember some things that I had forgotten about. Thank you very much.
Well, I put in the wrong line so what I'm gonna say is this first of all I've had you guys for 56 years now I think you have my name you have my phone number. You have my truck on while I pay every year at like clockwork today is the first time I've ever been asked to sign in, which was OK but I don't use Comcast anymore and I couldn't get anything. I couldn't get the new system working so they sent me to another damn site which says pay us and we will help you. I ain't got no damn help yet.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Farinha,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645