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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,163
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 2 days
+384
How would you rate JustAnswer?
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Tennessee
1 review
0 helpful votes
Follow Michael S.
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Very professional. The conversation with Don will save me a lot of money. He answered all of my questions and more. A good experience with our conversation and has put me at ease. I would recommend JustAnswer to anyone going through a divorce and have questions.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Cattle Owner in a pinch
March 26, 2025

I live in a small town with only one veterinarian and he's been out of town and has a VERY long waiting list to be seen. My heifer who is new to the family had some concerning health stuff and we needed help ASAP. Dr. Mike responded and gave me some suggestions while waiting on our local vet to return. I was so grateful that he was patient with all my questions and made me feel much better.

Date of experience: March 15, 2025
Virginia
1 review
0 helpful votes
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I actually got help
January 26, 2025

I had a problem with my LG refrigerator. I called the website and and spent a lot of time "chatting" with a bot that kept telling me to do things that I already did. Then I was offered a flat rate repair for $349. I never was able to talk to anyone. I didn't think my problem was that expensive so I started searching for a local appliance repair place and found JustAnswer. Their process was smooth and efficient. I was on the phone with an expert in about 5 minutes and he walked me through the solution to my problem.

Date of experience: January 16, 2025
Mississippi
2 reviews
0 helpful votes
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My love Bully
February 1, 2025

My 2 1/2 year old female Blue Bully Sasha was bleeding after her second AI… wasn't too sure what was happening because her mother who had a successful 10 piece litter never encounter this issue. I found this site online and within 40 min I had my concerns answered. We went on and pooled off some blood and did a 3rd AI with No problem. Thanks a bunch!

Date of experience: January 22, 2025
Texas
1 review
0 helpful votes
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91 Ford Thunderbird
February 1, 2025

I love this site, I will be using it again here real soon. I asked for help with my Thunderbird and got results back from Just Answer every time within the hour. And the advice they give, it the greatest and to be honestly true. Hats off to Just Answer.

Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
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Language barrier
April 20, 2025

My problem, I assume couldn't be fixed. My printer was broken. Unfortunately, I had extreme difficulty in understanding what the technician was saying. His Indian accent was so strong I honestly think I missed half of what he said.

Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
1 week ago

Hello Nancy,

I hope we’ve been able to assist you. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Illinois
1 review
0 helpful votes
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Paul was extremely helpful and patient. He walked me through all the steps to resolve my issue and answered all of my questions. I am very impressed with his kindness and knowledge. I rate him the highest number!

Date of experience: March 26, 2025
District of Columbia
1 review
0 helpful votes
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Helpful Service
January 25, 2025

Jeremy Malcolm was very patient and considerate in answering my questions regarding how to get my husband's military discharge information. He provided me with the link to search the Military Archives.

Date of experience: January 15, 2025
North Carolina
1 review
0 helpful votes
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Advised that I continue to monitor closely but also contacted my regular vet in the morning and they advised the same. I appreciate the reassurance that I was doing all I needed at the time. He still seems fine this morning and his diarrhea has decreased significantly!

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
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They both were very professional and friendly. The only issue I had was I was charged the initial $1.00 which I was told that I would get back but I don't really care about that it was the $41.00 charge that showed up on my account that I was not aware of and I had to ask to have it refunded due to I was unaware of that charge. I will let people know that you guys are great! Thanks TVann

Date of experience: April 16, 2025
Wisconsin
1 review
0 helpful votes
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Well done
March 17, 2025

The lawyer I talked with listened to my problem. Then we both decided that the problem could be solved without the use of a lawyer. My contact with both Moerie and the delivery company would be enough to solve the situation.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Great Customer Service
April 1, 2025

I somehow how clicked voice over on my phone. I could not figure out how to remove and I went to t-mobile and was told I would need to have it reset. I called just answer and they were truly amazing. I chatted for a sec and then someone called. The person that helped me was so patient, knowledgeable and helpful no matter how frustrated I was getting with my phone.

Date of experience: March 22, 2025
Iowa
1 review
0 helpful votes
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My dog bit by another
March 26, 2025

I was scared and anxious about possible infection from a puncture wound above his eye. The closed ER is an hour away. Dr Emily described explicit what to watch for, what and how to treat the wound. It was calming to get that information. Today there's very pale blood when I flushed but I didn't panic knowing that's normal. I received more help than anticipated and am very grateful for it.

Date of experience: March 15, 2025
California
4 reviews
19 helpful votes
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Very positive experience- and only for $1?
April 5, 2025

Although the information she gave me about my issue was not encouraging, she was the best source of information that I found on my problem. She was polite, knowledgeable, and sympathetic. Based on my experience with her, I would be glad to recommend JustAnswer to others for questions online. I hope you will relay my compliments to her. Thanks.

Date of experience: March 26, 2025
Washington
1 review
0 helpful votes
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Emergency vet concern resolved quickly
March 26, 2025

I had a question about my senior dog medication and overall healthy during the night and the doctor helped me promptly and it helped ease my concerns. I did what he recommended and the next day she was feeling better.
I've had a good experience with the service and recommend before running to a emergency vet consult that would end up being very expensive and would have done any differently in my situation.

Date of experience: March 16, 2025
Arizona
1 review
0 helpful votes
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Finding my printer
April 12, 2025

He correctly diagnosed my problem. I had not thought to disconnect the router too, and when I did, my phone and computer 'found' the printer. It just needed to totally reboot. I would never have thought to disconnect both the printer AND the router, too.

Date of experience: April 2, 2025
Oregon
1 review
0 helpful votes
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Amazing vet, horrendous platform
April 3, 2025

The vet I spoke with was very knowledgeable, empathic, and put my mind at ease when I was stressing about my pup's health. They also gave great suggestions and a plan for moving forward. Now the interface was a whole other can of worms. It constantly interrupted me while I was trying to type, suggesting questions that I can easily think of myself, and asking to rate my experience when I was still in the midst of my experience. I had to exit windows and reload over and over again to try to get rid of all the things interrupting my experience with the vet. I can say it is in the top five most annoying tech experiences I have ever had. A platform should never obscure the typing bubble, leaving me stuck and not able to properly communicate with the person I am paying to speak with.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Jeremy,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Washington
1 review
0 helpful votes
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Wonderful
March 23, 2025

The online vet gave me more understandable answers and explanation than my local vet did. I would highly recommend using this if you need a question answered about your pets without an expensive office visit

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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Too much repetition
April 24, 2025

I wrote my phone number 7 times before a callback. I was unable to physically continue using my phone and going over and over things. I went to settings at least 5 times before I gave up and hung up.;

Date of experience: April 14, 2025
JustAnswer S. JustAnswer Rep
6 days ago

Hello Niki,

Thank you for trying JustAnswer. We apologize for any inconvenience.

Our records indicate that your payment has been cancelled. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

Please reach out if you need additional assistance.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

Nevada
2 reviews
0 helpful votes
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Computer Tech Support
February 23, 2025

Abhijits did an excellent job helping me resolve an issue with my computer not connecting to the Internet wirelessly. He was quick to find the issue and clearly helped me resolve it. The problem came and went so hopefully his solution fixes my problem for good. Many thanks.

Date of experience: February 13, 2025