JustAnswer has a rating of 4.3 stars from 9,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Abhijits did an excellent job helping me resolve an issue with my computer not connecting to the Internet wirelessly. He was quick to find the issue and clearly helped me resolve it. The problem came and went so hopefully his solution fixes my problem for good. Many thanks.
This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone
I needed some advice on separating, property and custody. The advice I was given gave me hope and direction for the first time in months!
I acted quickly (as directed) and now have a plan and a definitive timeline instead of (purposely) being kept in the dark and feeling distraught, disrespected and not knowing what to do next. Win or lose I now feel like I'm doing something for myself and for my baby daughter instead of waiting for the next soul destroying blow. I have always doubted using sites like this - but this one is pure genius! No bull, no massive retainer and genuine experts in their field. I spent so much time online on government websites getting nothing but passed down the line or told 'that sounds terrible for you, would you like some mental health counselling'. How did I survive before finding these guys!
At roughly 7pm my dog ate 4 or less grapes. We were all in a panic and couldn't get a vet on the line to help. I found justanswer online and thought why not. Dr. Scott was so helpful and gave us peace of mind.
Dr. Scott followed up when I had additional questions after the call AND checked back in to make sure our baby was OK.
Best experience! Thank you!
Jarid O was a great technician. More than a technician, maybe a coach or techer, he was patient & guided me through the repair process. Being able to have an ongoing chat & multiple phone calls with the same expert familiar with what step in the repair you're working on, is what makes this service invaluable.
I was scammed on fb after responding to a post about free Maltese puppies. $200 later I was bilked out of s deposit on the so-called free puppy. I consider myself pretty astute and never thought I could do ind myself in this position. The experts laid out how these particular scammers operate and it helped me not to feel so gullible because the insert was spot on with how the scam played out. Very appreciative of their guidance in how to pursue legal action as I this didn't happen to someone else. Great job,,!
Thermostat had went bad. Thanks to the tech I spoke with, I learned the troubleshooting steps needed to determine this as well as fixed my issue. Thankfully I didn't have to wake up to a 30 degree house the next morning.
Roy exactly understood my situation provided me with the rough cost should be for my rotator arm what the labor cost approximately would be and gave me tips on how to approach the service manager and use keywords so then I would be able to obtain the necessary information I was requesting. I was able to take everything Roy gave to me on the phone call and had a successful discussion with the service manager and was satisfied with the outcome.
I tried to sign up Fox Nation and the online signup just wouldn't work. The chat box then popped up and indicated that it would be $1.00 to connect to them. I asked the Teck that came on if this was a pay for service situation and he said he had no idea that I would have to call customer service. This number WAS Fox customer service and evidently it automatically kicks over to them. Well long story short I signed up for Fox for a year app: $ 35 and now discover their customer service charged me $56.00 to help me sign up. What a scam, you cannot get Fox to answer the customer service phone number, it automatically kicks over to these guys!
Hello Steve,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
I was watching dogs for a week and the very end of the week a dog are curious one got into the new joint supplements for the other dog ate 120 tablets owner was worried so I jumped online and found this website and it was well worth it. I chatted online gave an up an upfront fee and within minutes I had Dr. Mike calling me after I was chatting with a representative and he coincidentally enough was from the same state. I was then we chatted about local areas, and he put my mind at ease about the dogs. I will definitely come back to the site if there's any worries about my dogs or dogs I'm watching thank you again, Dr. Mike!
Mr. Craig was very thorough and professional, even finished our troubleshooting new years morning. I highly recommend him and Just answer for all the diy folks like myself trying to make it in today's economy.
I had a very nice experience with the appraiser. The sign in process, now that was a bit different. The payment screen said it would be $5 but I got charged $30, unless I missed something. It took a bit to get more than one photo loaded. I'd still come back. 😊
My sons dog was very sick, throwing up and is still a puppy. She was a rescue from the pound and had her shots but was throwing up bile so i found JustAnswer on line. The Vet was very thorough and knowledgeable. She put a lot of my fears at ease. Mazzy is doing better because of her recommendations!
Thank you JustAnswer!
The value behind the advice and concern shown to my issue is immeasurable! 100% right on target advice you can the information and contract provided in order to make a sound, legal judgment! Very much appreciated and excellent result!
The communication system for a prison changed to CorrLinks, and I tried to set up an account for several days. I was totally frustrated! I ran across JustAnswer on a frantic search. Pearl Chatbox interacted with me quickly and put a technician in touch with me. The technician solved my problem in about 5 minutes! I was so thankful, and I will definitely use this service again.
I have over 10 Antique Japanese Woodblkck prints...all but 1 from the 1800s. I learned the name of the artists, Titles, and many of the exact dates. I also learned the Fair Market Value. This helped me make a decision...I'm keeping all of them...
Needed my 1099 to complete my taxes and in a panic. My predicament was solved with a kind and efficient voice. It is being sent to me which will then be given to my tax people. Very appreciative. Bonnie
There was a bit of a wait but I'm ascribing that to the time of day I decided to make my inquiry. Overall, Dr. Sandra, understood my pup's issue and let me know that he was doing well but if his respiratory issues did not improve at the end of the following week to see a vet. Right now, my current treatment is good and I can continue to care for him as I have been doing.
Kevin was great. He was very patient while he tried to walk me through connecting my rear view camera for the car that I have the Nissan sentra. I did need to do a few more things, but he helped me with explaining everything to me.
I was told that I would be charged $5. This is in the midst of an emergency. There was no mention of the charge for a membership for another $35. They refused to refund the membership, so I paid $40 for a 5 minute chat for someone to tell me to call my local vet.
Hello Josh,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Janice,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645