JustAnswer has a rating of 4.3 stars from 9,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna
I was supposed to get a call back from an expert to help me change my direct deposit to my new bank. I have changed banks so I needed setup a direct deposit to my new checking account. But I never got a call from the person that was supposed to help me.
Hello Richard,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
I was concerned about applying for disability benefits for my autistic son. I already have a special needs lawyer but hadn't heard anything from her in a while. I got concerned/confused that I was missing something that I needed to do, but I found out that it will all be taken care of. So I'm now relieved. Thank you.
I had an excellent experience using JustAnswer. The expert I spoke with was incredibly knowledgeable, patient, and took the time to address all my concerns thoroughly. They provided clear explanations, practical advice, and reassurance that helped me make informed decisions about my pet's health. Their expertise and professionalism truly exceeded my expectations. I highly recommend this service for anyone seeking reliable answers and peace of mind without having to make an unnecessary trip to the vet or ER.
Let me know if you'd like to tweak any part of it!
Dr. Finlay called me promptly and was so reassuring and wonderful to talk to. She explained everything to me clearly and in detail and patiently and thoroughly answered all of my questions. I so appreciated her help with my sweet Gemini!
I use Hallmark app to create sympathy, birthdates cards and after working on a card which takes much time when I go to print my hallmark card it disappears! I tried 3 times and ea time it crashed! For some unknown. Reason I managed to print it out! Like this technician had a magic touch! I thank you with all my heart!'
I asked about a number I was to be given when I filled out a disability tax credit form. I was told I ned the number to give to the doctor. The CPA said I don't need a number to give to the doctor. I called the CRA and told them my problem and they said I do need a number to give to my doctor. They provided what I needed, were very nice and helpful and explained everything to me. So best to go to the source to get the right informtion.
Hello Debbie,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645
No one can cancel a subscription which says can be canceled at any time. I do not want this subscription I have never watched it. To me this is false advertising and charging money that is not in the advertisemnt Thiis is a Hulu account to which I have paid a bunch of money. I am very upset now and will let everyone know about this experience.
Hello Martha
I hope we've been able to resolve your concerns. If we can assist you further, please reach out through my contact information.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
My puppy ate my medication. I contacted this site for help. We got our answer clearly and proceeded as directed. He answered all our questions. My dog survived and is full of joy about all the attention. I have already shared this site information with several pet owners and I know where to go in the future. Yes it cost me a fee. $5.00! That I could do.
My expert was Top Notch, Excellent in his field, and helped me achieve what I was looking to do with my answer from him. Not only did I receive top dollar, I achieved a response that would have cost me several hundred dollars at a fraction of the price. I highly recommend this service to anyone looking for excellence.
I was not able to understand the instructions to download a picture of gold coin... Jeremiahs S226 was of not help and very very little patience
The instructions to do load... dropped from my computer
No value what so ever... waste of my money
Hello Burt,
Thank you for trying JustAnswer. We apologize for any inconvenience.
Our records indicate that your payments have been cancelled. Your payments are showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
I had some questions on my 6 year old Golden Retriever. He recently had his birthday and I have noticed his coat is really dry and lack lustre. He does shed but not as much any longer and seems his coat is thinner than it has been. I recently changed what he eats to a homemade after researching. The vet suggested adding 1,000 to 1,200 U of fish oil to his diet. He told me if I don't see a change in 2 weeks to take him in to my vet for blood work. I really appreciated having this service right at my finger tips! I would definitely recommend this to friends and family. I didn't have to wait long and it was only a $5 charge. (They said it was refundable?)
Had an issue with my Honda snowblower filling up the crankcase with fuel. Technician Martin B contacted me and provided me with diagrams and expert advice and fixed my problem. Highly recommend this website. Thanks
My problem was my TV low and the sound on its own. The technician I think his name is Mitchell.
He was very patient and very very helpful. Information he sent me was very helpful and it worked so I thank him for his patient and his and his help. He is very knowledgeable in his field thanks Mitchell. I haven't had any issue with my TV since. But if I do, I will be given just answer and Mitchell a call. Thanks you guys.
Pertinent questions were asked and directions on how to treat my dog from poisoning after eating my son's gummies given in explicit order. The Dr. was available to me all night in case I had a question or her condition worsened. Thankfully she is improving and we are continuing to follow the advice given.
I have been having trouble with my post menopausal symptoms. It has been stressful not knowing what to do, after talking with the Dr I've decided to make an appointment with my GP and order a sonogram. This will give me important answers I need to go forward with a good diagnosis. Thank you, I feel better now. Not so stressed.
I changed cracked glass on GE induction cooktop, but after turning the power on the cooktop needed to be set up. I try to find a guidance on the internet, but couldn't. I got in touch with JustAnswer - Matt called me within 5 min, and told me what to do. It was all done within 45sec. Thank you.
Jesse was so patient and polite, he helped me not be nervous about the call and giving total access to my computer. He managed the issue very well and explain what he was doing while working through the issue. Thank you!
We are in our 70s so sometimes get confused. We thought we were communicating with Telus but Pearl and Richard were extremely helpful and the problem was solved to our great satisfaction. Thank you all.
Liam and Mary
Need help and I didn't get the help I needed, the tech hung up in face I called back phone was answered but no one said anything for at least 3-4 minutes. Didn't get a service ID number or password as promised in a email. Tiered of trying to get help so please refund my $46.00 (forty six dollars)
Hello Dennis,
I would like to address this issue for you.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please reach out if you need additional assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Frank,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645