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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The 2 vet clinics we called were booked for the next week and we had to have our dog be seen asap. Just Answer came to our rescue by the way of Dr. Brazzell.
The 2 vet clinics we called were booked for the next week and we had to have our dog be seen asap. Just Answer came to our rescue by the way of Dr. Brazzell.
Excellent! Expert gathered the pertinent details involving the disabled network adapter driver and offered four potential solutions to the issue. First attempt to employ first recommendation completely resolved matter. Hoped for result occurred within a mere 5-7 mins.
Eric was able to assist with details to accommodate the problem and gave diagrams of vehicle electrical system to support solution. Great job.
I put that I needed help with my refrigerator I've maker not working and the chat agent ask a few questions and got right to the point in getting me a licensed technician. He called me quickly and told me what to do. I'm waiting an hour to see if I've drops. The technician said to come back to the chat tomorrow if it is not working.
I was asking for a friend. I know Bruce was listening because he repeated my questions. He took information and was able to direct me to my friends next steps. He was very helpful and respectful!
I was worried my wife could get what I have but did not want to share with my local Dr. This Dr was discreet and we hit all the points of my concerns and answered each one.
The whole process was very easy and did not take a long time for me to get matched with an art appraiser. He provided a quick and accurate assessment of the artwork and I thought it was very fair and am satisfied.
Joel helped me to know what i needed to do but asked me at the end if i would like an example and i said yes then i got no response.
LG LMV1831BD MICROWAVE
I have replaced board and everything works, but the power level button will not work at all
Jerid helped me figure it out. Mom's microwave is all fixed
Was having problems making changes to documents and being told Microsoft was not updating. Jesse installed a free program: LibreOfficebwhich is basically new Word like version. At 78, Jesse was clear and explained all to me. Very pleased.
Michael was able to understand and was very patient talking me through the procedures that I needed to take I really appreciate his assistance.
I got much more information than I anticipated and it saved me a significant amount of time rather than trying to find the information on my own.
For our pet cat, took in relevant history, listened to my thoughts and observations and gave advice based on what is the standard of care, how to adjust to available local services and what her personal recommendations would be given our situation. Answered all of my questions thoughtfully and thoroughly. Couldn't be happier with the quick response and timely help.
Chris broker went above and beyond in every aspect, extremely professional, nice and knowledgeable showed me exactly what these error codes meant and where to replace O2 sensors with schematics and diagrams. Chris is an exceptional person and mechanic I would recommend him to anyone and everyone thank you very much Chris. My car now passed inspection.
Recently received a call from Auto Service Center for an xtended car warranty. They claimed there was a recent settlement of Car Shield vs FYT about use of non-descript car parts on repairs not the same for car mfg.
Meilleur qu'avec une personne qui ne sait où chercher
I had a Medicare question which couldn't be answered by the CMS phone responders. A five minute chat session with a just answer expert was enough to resolve all my questions.
My aunt needs to travel to the US every 6 months fro Mexico to receive her benefits but she is ill health.
I wanted to know if there is alternative means without her having to travel.
The representative gave me the method.
I was told that a technician would be coming on soon, please hold, well I did for over a half an hour. Then I get text that she was trying to contact me several times. Leaving a iMessage on maybe how to get the problem resolved. I believe. I hope that it works. Thank you 🙏🏻
I have a futura setting machine, went to load up software to my laptop, found out that there's no update for windows 11, singer has discontinued that model. Tw h was very quick and helpful in explaining the issue. Very polite and made sure I clearly understood what the problem is.
I have a futura setting machine, went to load up software to my laptop, found out that there's no update for windows 11, singer has discontinued that model. Tw h was very quick and helpful in explaining the issue. Very polite and made sure I clearly understood what the problem is.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care