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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,202
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Canada
1 review
0 helpful votes
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Awesome service
February 1, 2025

Had an issue with my Honda snowblower filling up the crankcase with fuel. Technician Martin B contacted me and provided me with diagrams and expert advice and fixed my problem. Highly recommend this website. Thanks

Date of experience: January 22, 2025
Washington
1 review
0 helpful votes
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My problem was my TV low and the sound on its own. The technician I think his name is Mitchell.
He was very patient and very very helpful. Information he sent me was very helpful and it worked so I thank him for his patient and his and his help. He is very knowledgeable in his field thanks Mitchell. I haven't had any issue with my TV since. But if I do, I will be given just answer and Mitchell a call. Thanks you guys.

Date of experience: January 16, 2025
North Carolina
1 review
0 helpful votes
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Quick, efficient
March 26, 2025

Pertinent questions were asked and directions on how to treat my dog from poisoning after eating my son's gummies given in explicit order. The Dr. was available to me all night in case I had a question or her condition worsened. Thankfully she is improving and we are continuing to follow the advice given.

Date of experience: March 16, 2025
Connecticut
1 review
0 helpful votes
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Trouble after menopause
January 11, 2025

I have been having trouble with my post menopausal symptoms. It has been stressful not knowing what to do, after talking with the Dr I've decided to make an appointment with my GP and order a sonogram. This will give me important answers I need to go forward with a good diagnosis. Thank you, I feel better now. Not so stressed.

Date of experience: January 1, 2025
Georgia
1 review
0 helpful votes
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I changed cracked glass on GE induction cooktop, but after turning the power on the cooktop needed to be set up. I try to find a guidance on the internet, but couldn't. I got in touch with JustAnswer - Matt called me within 5 min, and told me what to do. It was all done within 45sec. Thank you.

Date of experience: February 1, 2025
District of Columbia
1 review
0 helpful votes
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Extremely Satisfied
April 2, 2025

Jesse was so patient and polite, he helped me not be nervous about the call and giving total access to my computer. He managed the issue very well and explain what he was doing while working through the issue. Thank you!

Date of experience: March 23, 2025
Canada
1 review
0 helpful votes
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Both Pearl and Richard were very helpful
January 26, 2025

We are in our 70s so sometimes get confused. We thought we were communicating with Telus but Pearl and Richard were extremely helpful and the problem was solved to our great satisfaction. Thank you all.
Liam and Mary

Date of experience: January 16, 2025
Georgia
1 review
0 helpful votes
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Need help and I didn't get the help I needed, the tech hung up in face I called back phone was answered but no one said anything for at least 3-4 minutes. Didn't get a service ID number or password as promised in a email. Tiered of trying to get help so please refund my $46.00 (forty six dollars)

Date of experience: December 31, 2024
JustAnswer S. JustAnswer Rep
4 months ago

Hello Dennis,

I would like to address this issue for you.

I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please reach out if you need additional assistance.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Texas
1 review
0 helpful votes
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Extremely fast and efficient!
March 22, 2025

Even though I posted on a Sunday morning I had a response within minutes and my answers and less than an hour. There is still more mystery to solve but I was given enough information to look in the right directions. The experience was exciting, efficient, and very pleasant. I would recommend you to anyone. Thanks again!

Date of experience: March 12, 2025
Florida
1 review
0 helpful votes
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Deceiving!
April 2, 2025

The company tells you they'll get a lawyer on the phone and you just pay $5.00. I looked at my bank account and they charged $56.00 and put me on a membership all without my permission! Horrible experience.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Deana,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

California
2 reviews
0 helpful votes
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Just the Info I Needed
January 26, 2025

I just needed information on how to do a foreclosure in Florida, and the lawyer gave me three different places to find a vetted lawyer to help me, plus how to choose the best one and negotiate the fee. Very knowledgeable and helpful. Thanks!

Date of experience: January 15, 2025
North Carolina
1 review
0 helpful votes
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Phenomenal experience
January 25, 2025

I couldn't get in touch with my local doctors, and I was really feeling bad and couldn't afford to go to the emergency room. I used just answer to see if I could get some answers to some of my questions that I was concerned about. They were prompt, courteous, and the Doctor Who helped me was absolutely phenomenal, patient, extremely knowledgeable, and caring! I will use just answer again and again through the years. Can't say enough, good things about it.

Date of experience: January 15, 2025
Indiana
1 review
0 helpful votes
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He was patient and kind fix our problem. The only problem is I didn't plan on spending $52 for his work. I thought it was five dollars and then they had me sign up for a monthly premium of $52 a month! I wasn't up for that I canceled it but they probably still charged me the $52.!

Date of experience: February 1, 2025
Alaska
1 review
0 helpful votes
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Service excellent; payment process confusing.
March 24, 2025

My assigned tech was excellent: knowledgeable,
Accurate, patient, extremely helpful.
I had no problem w initial 1$ fee or being offered
The excellent/appropriate opportunity to say thank you to tech w a tip.
Membership fee should have been explained & offered as an OPTION BEFORE being automatically assessed👎🏽

Date of experience: March 14, 2025
Montana
1 review
0 helpful votes
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Saved by the bell
February 1, 2025

JustAnswer saved me from blowing a fuse. I ordered a fireplace online and within 30 minutes found information that had me canceling the item. I was told I was two late it had been shipped. I found this a little hard to believe but when I went to the site and their chat area, I was directed to JustAnswer. The service was extremely helpful and I will go with their suggestion and see if I can get the item returned. Very easy to do and extremely nice staff.

Date of experience: January 22, 2025
Canada
1 review
0 helpful votes
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Spousal support
January 25, 2025

Joey made my day by helping me to find out that my ex- husband has to pay me, after 23 1/2 years. He told yhe family judge that he didn't want to pay anything. Now I have a great legal leg to stand on!

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Super Service
May 9, 2025

I was having a concern about some Google charges that I couldn't ID or recall making. Your representative IDed and solved all concerns professionally, caringly, and with speed and skill. Excellent representative of your company.

Date of experience: April 29, 2025
Egypt
1 review
0 helpful votes
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HUGE scam
March 15, 2025

Keep getting billed for a minimum of seven months. CALLED and called with a repeated response that my account was closed but I had to pay that month (another $47). There is ZERO proof provided so EVERY month the same scam continues. In the process of working with the California DOJ AG's office to get their backing to find out just how many hundreds or thousands they continue to scam. Probably will sue them as that the only things crooks understand

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Jerry,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

New Jersey
1 review
0 helpful votes
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Concerns addressed well and quickly
April 2, 2025

The concerns that I had regarding my dog incident were met with quick succinct responses that did not add to the fear that I was already feeling. The vets answers were easy to understand and very respectful.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Scammer
March 2, 2025

I was told no charge for services and got a notice of 73.33$ to be charged to my credit card.
This has been blocked and advised my credit card company and i received your phone number and talked to someone and they asked all kinds of questions and i beleive im a victim of fraud and my financial institution and i meet tommorow to calling authorties on malware or fraud. The number i was given to take away this charge is 1 800 401 371 and spent 2 hours with this person to remove hacking that transpired and police may be called.

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Daniel,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645