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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,163
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 2 days
+384
How would you rate JustAnswer?
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Colorado
1 review
0 helpful votes
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My poor dog
April 2, 2025

I was concerned about my older dogs behavior following bring constipated. I'd never witnessed the movements she was making and she seemed to be in so much pain just walking. The Dr was very thorough and answered all my questions. He gave me options and suggestions to try with her. Ultimately she is fine and I didn't have to take her to our vet

Date of experience: March 22, 2025
California
2 reviews
0 helpful votes
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Fantastic experience.
April 11, 2025

Alan my advisor offerd his expertise in a concise and understandable manor. He systematically walked down the issues I was having and provided to me a solution/plan that I will be working on. I had reached the end of the rope and didn't know what to do next. This was my first experience using a service like this and because of his professionalism, and guidance, I will not hesitate to use Just Answers again. Given the time and effort I had invested in my vehicle, the cost of having him advise me on the next steps is and was invaluable. I appreciated him giving me the reasons and the technical aspects of why he was suggesting what to do. You can't buy experience, except when you use Just Answers. I will not hesitate to use this service in the future and thanks for providing a platform like this.

Date of experience: April 1, 2025
Georgia
1 review
0 helpful votes
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Surprisingly GREAT!
March 28, 2025

I originally used justanswer.com three years ago for medical advice. It had gone very well back then as well. I didn't know that they had technical technician support also. I find that I am unable to justify the monthly subscription due to the fact that I am pretty savvy doing my own search online. However, in this case by accident I used your service and I would use it again now that I know you have more than just Doctors help and advise. But only if you had one time help fees available instead of monthly subscription fees.

Great service! I am very happy with the service I have had each time.

Thanks,
Michael B.

Date of experience: March 18, 2025
Oklahoma
1 review
0 helpful votes
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Completely satisfied
April 26, 2025

I was trying to find the value of my mother's breakfront, and the process with Justanswer was very easy and quick. Tara was the person that helped me and she provided all the details in her response back to me. Really appreciate her help.

Date of experience: April 16, 2025
Canada
1 review
0 helpful votes
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Nissan Rouge
February 11, 2025

Thanks for just answer, I did not know why my car was not starting, while everything thing else was, I text just answer and they got me to a Macanic who knew what my problem was, and help me right away. Best money well spent, and I did not have to pay a garage to tow and for switch out a battery.

Date of experience: February 1, 2025
Wisconsin
1 review
0 helpful votes
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Put my mind to ease
April 3, 2025

My little Doxie was sick and I was doing all the things I should to get her well but was concerned about the blood. The vet explained what was going on in her body and it will take a while for her body to clear itself.

Date of experience: March 23, 2025
Mexico
1 review
0 helpful votes
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Confirmation call
February 20, 2025

I called because one day after flying into Mexico I became ill. After six days of just getting worse, I called. Just ask to see if I needed to go to the hospital. I have a very compromised respiratory system. The doctor online gave me all the information I needed and listed the information I needed to tell the people at the hospital. He in fact suggested I get myself to emergency quickly. I was admitted and I am still here, but I might've been dead if I hadn't of called.

Date of experience: February 10, 2025
Connecticut
1 review
0 helpful votes
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Super helpful in the middle of the night
January 25, 2025

When trying to figure out if I need to take my dog to the ER in the middle of the night, I decided to try an online consult. The vet put my mind at ease and probably saved me $1000. My dog woke up feeling fine this morning and we are bringing her to her regular vet just in case.
Thank you for the helpful advice and peace of mind!

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Dr. Jen was great!
February 25, 2025

The only reason for the 4 stars was because the waiting said it was for another Vet and not Dr. Jen. Dr. Jen was very helpful and I appreciate her kindness and response. I should have taken Myah today to the vet but Dr. Jen thought it would be okay to wait till Monday. Myah threw up a bit after the Vet closed. I'm looking for a private Veterinary Clinic instead of the one she has been going to has been sold to a corporation.
Dr. Jen is very kind and knowledgeable. I'd definitely recommend her.

Date of experience: February 15, 2025
Washington
1 review
0 helpful votes
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Benjamin Esq. The True Hero
January 26, 2025

Hi all, I wanted to write a review that was as close to befitting as possible. The Attorney that I had the pleasure of speaking with was Benjamin. He was so kind, understanding, and compassionate when I explained my situation to him. Ben if you get to see this I want you to know and always remember that you're absolutely amazing, you're RARE! You're one of a kind!

Date of experience: January 16, 2025
Georgia
1 review
0 helpful votes
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OneDrive Abomination Defeated
April 14, 2025

When I realized that OneDrive had removed files from my local computer I think I panicked. My JustAnswer expert was truly expert. He guided me through downloading my files and turning off the backup OneDrive function. Excellent knowledgeable service!

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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The vets are great waiting time is notn the website could be more informative. Wasn't sure the message got thru. Need more updates while waiting you are in an emergency situation not easy to was more than 40 minutes

Date of experience: March 16, 2025
Florida
1 review
0 helpful votes
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I am trying to pay temu for my order i I do not want to use pal pal.I only want these charges on one of two cards one debit card with truist bank and one credit card with wells fargo.this wil help me track payments.

Date of experience: March 22, 2025
Canada
1 review
0 helpful votes
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Thank you
April 10, 2025

I got the information I needed quickly on a weekend! This service is amazing! I am currently in a very difficult financial situation and this service gives a wide range of professionals at a very affordable cost. Thank you so much!

Date of experience: March 31, 2025
Florida
1 review
0 helpful votes
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Fixing
February 22, 2025

I had just started the conversation however it got dark and I couldn't finish our conversation. Also Dr appointment on the next 2 days has delayed our conversation on fixing my stern drive problem. I will continue the conversation asap.

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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I was concerned about side effects of giving our diabetic dog melatonin to help him, and us, sleep better thru the night. Responder asked insightful questions about our dogs health history and provided quick and helpful advice for a plan forward to remedy the issue. Very pleased with the timeliness of the response

Date of experience: March 19, 2025
Canada
1 review
0 helpful votes
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Vacuum
February 19, 2025

This was my first experience with Just Answer. I am a senior who is very wary of internet scams, so when Pearl mentioned the $2 fee but not the $53 membership fee that was automatically deducted from my account, I immediately thought "fraud" (my apologies to Pearl). However, Just Answer retuned the $53 and kept my $2 fee and, to my surprise, answered my question (I have yet to implement it, so will see if it works). I did not stay by my computer so, unfortunately, did not answer the follow-up question from the technician. I did an internet search on the site and found a good review of how it works and how to use it more effectively. I would use it again.

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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BOGUS SCAM COMPANY! DO NOT USE
February 1, 2025

I regretfully consented to a one time $5.00 charge to speak with a "lawyer" and you immediately charged an additional $60 for a monthly membership which I did not sign up for nor was I given a prompt to OPT OUT. I have reported you to American Express and you are being investigated. In addition, your lawyer Juris GURU (Ha! Good name) gave me totally incorrect information as I have reported to the necessary agencies.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care

Illinois
1 review
0 helpful votes
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Fraud
April 20, 2025

I was connected to a tech who said she would text me a message on how to find a UBS button on my router. I haven't received it. I asked raginiB how to cancel my automatic renewal fee and did not receive any answer

Date of experience: April 10, 2025
JustAnswer S. JustAnswer Rep
1 week ago

Hello Jim,

I hope we've been able to resolve your concerns. If we can assist you further, please reach out through my contact information.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

South Africa
1 review
0 helpful votes
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It became a misunderstanding.
April 21, 2025

What started off as a R15 enquiry turned out to a R761 joining fee to an organization in another country to assist me with my motor and car which was unintentional.
My joining fee was refunded and everything turned out satisfactorily.

Date of experience: April 11, 2025