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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,163
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 2 days
+384
How would you rate JustAnswer?
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Washington
1 review
0 helpful votes
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Awesome services.
April 20, 2025

Srinivasan. Did a fantastic job, everything down where I could understand, what I would need to do buy bitcoin and some suggestions, ShrinivasH. Was very patient and and understanding Went. Always asked to let him know when I was ready to continue with explaining what I needed to know. He provider amazing great services. Good employee. I will recommend ShrinivasH. For the good service he provided. To my friends and family. I have never had such good services like him On my entire life. He gets. My 10 +. Thank you

Date of experience: April 10, 2025
Pennsylvania
1 review
0 helpful votes
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Great experience
April 27, 2025

I had a problem with my Roku TV and he worked and worked and worked and worked for me. We worked on it for almost 2 hours, but we didn't find a solution. He tried everything and it probably would've worked if I had the right password which I did not! But I want to thank him for helping me and it was a great experience with Thomas.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!

Date of experience: April 3, 2025
New York
1 review
0 helpful votes
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No time to listen.
April 19, 2025

When I tried to explain the merits of my situation my expert quickly interrupted me. My damages could be between 4:00 and $7,000 and was quickly told in the legal world that could be a simple rounding error. And without listening any further was further dismissed that there was probably something that I signed stating that I wouldn't have any recourse. There was no attempt to give any advice whatsoever other than I'm out of luck. I get that the amount is not a lot of money but at least for my $60 he could have taken a moment of his time to listen.

Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
1 week ago

Hello Art,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

New York
1 review
0 helpful votes
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So relieved
April 5, 2025

My dog ate a small piece of dark chocolate. I was so worried. The vet called n was so reassuring and gave me Ideas and info of what to do if any symptoms develop. He was so calming. And professional. God bless all vets.

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Great. Franklin did a wonderful job!
April 24, 2025

I sent photos to Franklin. He immediately came to a problem. I fixed it. Then, the lights did not work. Again, I sent Franklin an email. He immediately responded! Franklin helped me to fix the Fan/Light combo.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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Steps outlined clearly-easy to follow
April 13, 2025

The toggle plug on my tub wouldn't go up and down when using the dial which operated the plug below. The steps outlined were clear. Brandon was patient and gave me additional pointers. I was shocked to repair it so quickly.

Date of experience: April 3, 2025
Oklahoma
1 review
0 helpful votes
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After purchasing a cordless phone to rfinal solutions involved a cordless phone eplace the previous phone that was not functioning properly I contacted JustAnswer for their input. I had previously looked at, or read, several articles on the web to resolve my problem. All the solutions involved a cell phone rather than a cordless phone. We are now of the process of doing this the old fashioned way with paper and pencil off of a 3 page list. Very disappointing service

Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Mike,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Canada
1 review
0 helpful votes
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Accurate and Helpful Advice
April 8, 2025

A ruptured tendon was initially misdiagnosed as a mild ankle sprain by a bored and tired doctor. I knew there was more damage than he said, so I used this service for peace of mind and a qualified second opinion.

The orthopaedic surgeon I spoke with here confirmed my suspicions, so I had an ultrasound the next day, which clearly showed the damage. Off to hospital I went, and I am now in the care of local expert orthopaedic care.

The orthopod I spoke with on this service lead me to get proper care. I am much better off for having used this service.

Thanks, Doc!

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Kenmore dryer issue, F01 code
April 19, 2025

My kenmore dryer was not working properly, I got a F01 code, which means that something is wrong with the control board. The technician knew exactly how to help me & told me what I needed to know in order to make a decision about what I needed to do with the dryer. He was prompt and very helpful.

Date of experience: April 8, 2025
Virginia
1 review
0 helpful votes
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Text to speech programs
April 14, 2025

I was trying to find a text to speech program that sounded more real but I want to be able to use it across any of the search engines and unfortunately that can't be done with a free app technician was very helpful but we couldn't complete my request

Date of experience: April 4, 2025
Illinois
1 review
0 helpful votes
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Dr. Tanya was very good.
April 16, 2025

Very pleased with Dr Tanya's help with my pet's issue. She even requested photos during the chat. She was patient with my descriptions/explanations and was very thorough in her responses and follow-up. I feel very good about the results of our chat session.

Date of experience: April 6, 2025
Maine
1 review
0 helpful votes
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Taken advantage of!
April 17, 2025

I signed up for a 5.00 charge "to start with" I talked to a mechanic for less than 5 minutes and received a 44.00 charge on my CC. An hour later I received another 64.00 charge on my CC. I feel like I'm dealing with someone less than honest!

Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Ed,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Missouri
1 review
0 helpful votes
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Good experience
February 9, 2025

I didn't want to make a trip to the vet so I tried this. I received a quick response with useful recommendations. I tried the recommended course of action, and it seems to have worked. Saved me the time and expense of a vet visit.

Date of experience: January 28, 2025
Connecticut
1 review
0 helpful votes
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Excellent experience and knowledge
February 1, 2025

Gave me a complete review of my China closet and gave it's true worth, which was close to my expectations. Knew about all the unique and beautiful features of it that I will use in eBay. Gave me a time line of when it was made, what the market for product is and what is the best approach to selling it. Can't thank Timothy enough. Want him to do the rest of our estate. Don't mind paying the money for the knowledge he shared. From now on will always request for Timothy and from now on, will always try to utilize Just answer before I do anything else. Thank you! 👍

Date of experience: January 22, 2025
Alabama
1 review
0 helpful votes
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Fixed my washer
March 31, 2025

Had been working on my washer for days. Got on JustAnswers and talked with appliance tech "Colton" and he had me fixed up in a matter of minutes. Highly recommend the site and "Colton" for all of your appliance issues!

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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Bluetooth Hearing Aid
January 25, 2025

My first time using a Hearing aid. I could not connect it via Bluetooth with my phone. I contacted JustAnswer and Anthony was very professional, pleasant and helpful. With his help the issue was resolved within a few minutes. I am extremely pleased and requested that Anthony be my Favorite Expert!

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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A great experience
April 5, 2025

My experience with just answers was great. The attorney was very informative and gave you a great starting point and numbers to contact however, the debit of $60 from my account was unexpected because I do not need monthly services. They will be reimbursing me and I'm thankful I will use them again if necessary

Date of experience: March 26, 2025
Washington
1 review
0 helpful votes
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GREAT EXPERIENCE WITH YOUR TECH!
February 19, 2025

I needed to redo my subscription for Office 365 Family(for my wife and I). Rasheed(I believe that's his name) was terrific. He was very patient with my lagging textpertise and continually gave me simple effective options to work my way through the process. Fabulous experience and kudos to Rasheed.

Date of experience: February 9, 2025
New York
1 review
0 helpful votes
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My 13 year old healthy cat suddenly has to be Euthanized which I needed to get clarity from a a vet that could share their wisdom on what went wrong so fast. I am very pleased with the Dr Adam that helped me

Date of experience: March 23, 2025