JustAnswer has a rating of 4.3 stars from 9,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Srinivasan. Did a fantastic job, everything down where I could understand, what I would need to do buy bitcoin and some suggestions, ShrinivasH. Was very patient and and understanding Went. Always asked to let him know when I was ready to continue with explaining what I needed to know. He provider amazing great services. Good employee. I will recommend ShrinivasH. For the good service he provided. To my friends and family. I have never had such good services like him On my entire life. He gets. My 10 +. Thank you
I had a problem with my Roku TV and he worked and worked and worked and worked for me. We worked on it for almost 2 hours, but we didn't find a solution. He tried everything and it probably would've worked if I had the right password which I did not! But I want to thank him for helping me and it was a great experience with Thomas.
I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!
When I tried to explain the merits of my situation my expert quickly interrupted me. My damages could be between 4:00 and $7,000 and was quickly told in the legal world that could be a simple rounding error. And without listening any further was further dismissed that there was probably something that I signed stating that I wouldn't have any recourse. There was no attempt to give any advice whatsoever other than I'm out of luck. I get that the amount is not a lot of money but at least for my $60 he could have taken a moment of his time to listen.
My dog ate a small piece of dark chocolate. I was so worried. The vet called n was so reassuring and gave me Ideas and info of what to do if any symptoms develop. He was so calming. And professional. God bless all vets.
I sent photos to Franklin. He immediately came to a problem. I fixed it. Then, the lights did not work. Again, I sent Franklin an email. He immediately responded! Franklin helped me to fix the Fan/Light combo.
The toggle plug on my tub wouldn't go up and down when using the dial which operated the plug below. The steps outlined were clear. Brandon was patient and gave me additional pointers. I was shocked to repair it so quickly.
After purchasing a cordless phone to rfinal solutions involved a cordless phone eplace the previous phone that was not functioning properly I contacted JustAnswer for their input. I had previously looked at, or read, several articles on the web to resolve my problem. All the solutions involved a cell phone rather than a cordless phone. We are now of the process of doing this the old fashioned way with paper and pencil off of a 3 page list. Very disappointing service
Hello Mike,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
A ruptured tendon was initially misdiagnosed as a mild ankle sprain by a bored and tired doctor. I knew there was more damage than he said, so I used this service for peace of mind and a qualified second opinion.
The orthopaedic surgeon I spoke with here confirmed my suspicions, so I had an ultrasound the next day, which clearly showed the damage. Off to hospital I went, and I am now in the care of local expert orthopaedic care.
The orthopod I spoke with on this service lead me to get proper care. I am much better off for having used this service.
Thanks, Doc!
My kenmore dryer was not working properly, I got a F01 code, which means that something is wrong with the control board. The technician knew exactly how to help me & told me what I needed to know in order to make a decision about what I needed to do with the dryer. He was prompt and very helpful.
I was trying to find a text to speech program that sounded more real but I want to be able to use it across any of the search engines and unfortunately that can't be done with a free app technician was very helpful but we couldn't complete my request
Very pleased with Dr Tanya's help with my pet's issue. She even requested photos during the chat. She was patient with my descriptions/explanations and was very thorough in her responses and follow-up. I feel very good about the results of our chat session.
I signed up for a 5.00 charge "to start with" I talked to a mechanic for less than 5 minutes and received a 44.00 charge on my CC. An hour later I received another 64.00 charge on my CC. I feel like I'm dealing with someone less than honest!
Hello Ed,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
I didn't want to make a trip to the vet so I tried this. I received a quick response with useful recommendations. I tried the recommended course of action, and it seems to have worked. Saved me the time and expense of a vet visit.
Gave me a complete review of my China closet and gave it's true worth, which was close to my expectations. Knew about all the unique and beautiful features of it that I will use in eBay. Gave me a time line of when it was made, what the market for product is and what is the best approach to selling it. Can't thank Timothy enough. Want him to do the rest of our estate. Don't mind paying the money for the knowledge he shared. From now on will always request for Timothy and from now on, will always try to utilize Just answer before I do anything else. Thank you! 👍
Had been working on my washer for days. Got on JustAnswers and talked with appliance tech "Colton" and he had me fixed up in a matter of minutes. Highly recommend the site and "Colton" for all of your appliance issues!
My first time using a Hearing aid. I could not connect it via Bluetooth with my phone. I contacted JustAnswer and Anthony was very professional, pleasant and helpful. With his help the issue was resolved within a few minutes. I am extremely pleased and requested that Anthony be my Favorite Expert!
My experience with just answers was great. The attorney was very informative and gave you a great starting point and numbers to contact however, the debit of $60 from my account was unexpected because I do not need monthly services. They will be reimbursing me and I'm thankful I will use them again if necessary
I needed to redo my subscription for Office 365 Family(for my wife and I). Rasheed(I believe that's his name) was terrific. He was very patient with my lagging textpertise and continually gave me simple effective options to work my way through the process. Fabulous experience and kudos to Rasheed.
My 13 year old healthy cat suddenly has to be Euthanized which I needed to get clarity from a a vet that could share their wisdom on what went wrong so fast. I am very pleased with the Dr Adam that helped me
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Art,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645