business logo of JustAnswer

JustAnswerReviews 12,997

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,962
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow tammy m.
Unfollow tammy m.
Send Message
Share Review
Report Review

Hope
September 10, 2025

She got right back with me, and told me I could try some things at home, thank u so much for that, because Yvette I took her to we asked if there was any home remedies we could try and she said no we would have to bring them all in I knew I could not do that so thanks a million we will very much try this thank you

Date of experience: August 31, 2025
Georgia
1 review
0 helpful votes
Follow Alishia P.
Unfollow Alishia P.
Send Message
Share Review
Report Review

Excellent service
September 10, 2025

I couldn't be more happy I was contacted promptly and quick and the state lawyer that connected with me was very knowledgeable very well versed with the issue that I had he explained every question thoroughly and very articulate he was very polite and patient also concerning the issue surrounding the death of my mother he was very respectful and also expressed his condolences to me I would definitely recommend this estate lawyer to other people

Date of experience: August 31, 2025
Michigan
1 review
0 helpful votes
Follow Jerry G.
Unfollow Jerry G.
Send Message
Share Review
Report Review

My Labrador Retriever swallowed a foam pack from my chicken. The doctor suggested use some hydrogen peroxide to see if he would vomit. We'll he didn't visit. But the foam packet passed through so I think he's fine now. But I'm still monitoring him.

Date of experience: August 30, 2025
Arizona
1 review
0 helpful votes
Follow Laurie M.
Unfollow Laurie M.
Send Message
Share Review
Report Review

Dead fridge alive again
September 9, 2025

My fridge was working one minute and completely dead the next, first I switched breaker off, waited, then back on. No luck. Unplugged it waited then replugged back in, still no luck started a chat explaining the situation, the first suggestion WORKED! So happy to try the service. No need for a new fridge.

Date of experience: August 30, 2025
Australia
1 review
0 helpful votes
Follow JILL M.
Unfollow JILL M.
Send Message
Share Review
Report Review

DROPBOX
September 9, 2025

Resolution seems to be okay at this stage. Dropbox is accepting files.

Date of experience: August 31, 2025
Oregon
1 review
0 helpful votes
Follow Jerry K.
Unfollow Jerry K.
Send Message
Share Review
Report Review

Overpaid
September 9, 2025

I went onto the Ryobi website and somehow got directed to JustAnswer. After giving my credit card information as I was told that the charge would be $5 refundable if I didn't get what I needed, my "expert" told me I could buy what I needed at any home improvement store--that it didn't need to be from Ryobi. When I checked my credit card account, I was charged $65. I would like a refund.

Date of experience: August 30, 2025
Georgia
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Send Message
Share Review
Report Review

Trouble with wifi hub
September 9, 2025

Tech sent me through troubleshooting but he realized I needed an on site technician visit. That's been scheduled.

Date of experience: August 30, 2025
Nevada
1 review
0 helpful votes
Follow Irene C.
Unfollow Irene C.
Send Message
Share Review
Report Review

NM HOA Act research/interpretation.
September 9, 2025

Getting the response from JustAnswer alleviated my concern of drawing an incorrect conclusion about the NMHOA Act and conveying incorrect information to my HOA community.

Date of experience: August 30, 2025
Kentucky
1 review
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Send Message
Share Review
Report Review

Computer tech Viet very helpful
September 9, 2025

Viet friendly and explained issue with You Tube TV sound. Turned out to be easy fix.

Date of experience: August 30, 2025
Canada
1 review
0 helpful votes
Follow Glenn K.
Unfollow Glenn K.
Send Message
Share Review
Report Review

Art work
September 9, 2025

Instant access to an expert in the field! Saved me a lot of work

Date of experience: August 30, 2025
Oklahoma
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Send Message
Share Review
Report Review

Dr. Dago is great'
September 9, 2025

I have been trying to get answers to my questions for a while now. He is the first doctor who seemed to care and spent extra time with me.

Date of experience: August 30, 2025
Alabama
1 review
0 helpful votes
Follow DIANNE W.
Unfollow DIANNE W.
Send Message
Share Review
Report Review

Excellent experience with this service. Very convenient!

Date of experience: August 30, 2025
District of Columbia
1 review
0 helpful votes
Follow Valerie H.
Unfollow Valerie H.
Send Message
Share Review
Report Review

Audible Books Account Issue
September 9, 2025

My experience was excellent. Although we communicated through the Chat, we had a great exchange. I am grateful for the professionalism and kindness the Technician provided me.

Date of experience: August 30, 2025
Wyoming
1 review
0 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Send Message
Share Review
Report Review

Disgusting
September 9, 2025

Given the rn around just going to all my bank and dispute all charged

Date of experience: August 30, 2025
Ohio
1 review
0 helpful votes
Follow Rhonda R.
Unfollow Rhonda R.
Send Message
Share Review
Report Review

Informative
September 9, 2025

The Attorney gave me excellent insight and information to resolve my issue

Date of experience: August 30, 2025
California
1 review
0 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Send Message
Share Review
Report Review

Too soon to tel
September 9, 2025

Your expert seemed very knowledgeable. Now we will see it it works

Date of experience: August 30, 2025
Mississippi
1 review
0 helpful votes
Follow S S.
Unfollow S S.
Send Message
Share Review
Report Review

Super helpful
September 9, 2025

Very good. It definitely helped understanding what it could be.

Date of experience: August 30, 2025
Puerto Rico
1 review
0 helpful votes
Follow Shirley M.
Unfollow Shirley M.
Send Message
Share Review
Report Review

Printer setup problems
September 9, 2025

Great chatting with virtual assistants. They give good recommendations. Unfortunately my problem could not be resolved. I'll be getting in touch with Hewlett Packard Support to see if my problem can be resolved.

Date of experience: August 30, 2025
New Mexico
1 review
0 helpful votes
Follow Orcelia G.
Unfollow Orcelia G.
Send Message
Share Review
Report Review

RBG issue
September 9, 2025

Called and immediately got JustAnswers tech. Connected me with a real live tech and he knew exactly what the problem was. Walked me through it and got it fixed!

Date of experience: August 30, 2025
Maryland
1 review
0 helpful votes
Follow Natalie D.
Unfollow Natalie D.
Send Message
Share Review
Report Review

Compassion Can't Be Faked
September 9, 2025

I was worried sick about my dog after she ate a box of two bite chocolate brownies. She's 8 years old and has never ever done anything like this before. She actually got it from the middle of the island in my kitchen. I usually do everything in my power to avoid things like this. I contacted the animal ER close to my house, and they said they did not have availability, that they were only taking critical Care patients, and she seemed stable at the time. This was totally understandable in my perspective. I then called two different poison control numbers, and was unable to reach anyone within 30 minutes. My worry and my anxiety started increasing rapidly. JustAnswer was the only way that I could get in contact with a professional to make sure that I did everything right by inducing vomiting with hydrogen peroxide. Dr. Fields not only addressed my concerns, but she was compassionate and empathetic towards how I was feeling. She was also very patient with me and understanding. Without her, I probably would have ended up going to an ER much father away and spending over $500 for some apomorphine.

Date of experience: August 29, 2025