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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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She got right back with me, and told me I could try some things at home, thank u so much for that, because Yvette I took her to we asked if there was any home remedies we could try and she said no we would have to bring them all in I knew I could not do that so thanks a million we will very much try this thank you
I couldn't be more happy I was contacted promptly and quick and the state lawyer that connected with me was very knowledgeable very well versed with the issue that I had he explained every question thoroughly and very articulate he was very polite and patient also concerning the issue surrounding the death of my mother he was very respectful and also expressed his condolences to me I would definitely recommend this estate lawyer to other people
My Labrador Retriever swallowed a foam pack from my chicken. The doctor suggested use some hydrogen peroxide to see if he would vomit. We'll he didn't visit. But the foam packet passed through so I think he's fine now. But I'm still monitoring him.
My fridge was working one minute and completely dead the next, first I switched breaker off, waited, then back on. No luck. Unplugged it waited then replugged back in, still no luck started a chat explaining the situation, the first suggestion WORKED! So happy to try the service. No need for a new fridge.
I went onto the Ryobi website and somehow got directed to JustAnswer. After giving my credit card information as I was told that the charge would be $5 refundable if I didn't get what I needed, my "expert" told me I could buy what I needed at any home improvement store--that it didn't need to be from Ryobi. When I checked my credit card account, I was charged $65. I would like a refund.
Tech sent me through troubleshooting but he realized I needed an on site technician visit. That's been scheduled.
Getting the response from JustAnswer alleviated my concern of drawing an incorrect conclusion about the NMHOA Act and conveying incorrect information to my HOA community.
Viet friendly and explained issue with You Tube TV sound. Turned out to be easy fix.
I have been trying to get answers to my questions for a while now. He is the first doctor who seemed to care and spent extra time with me.
Excellent experience with this service. Very convenient!
My experience was excellent. Although we communicated through the Chat, we had a great exchange. I am grateful for the professionalism and kindness the Technician provided me.
Given the rn around just going to all my bank and dispute all charged
The Attorney gave me excellent insight and information to resolve my issue
Your expert seemed very knowledgeable. Now we will see it it works
Very good. It definitely helped understanding what it could be.
Great chatting with virtual assistants. They give good recommendations. Unfortunately my problem could not be resolved. I'll be getting in touch with Hewlett Packard Support to see if my problem can be resolved.
Called and immediately got JustAnswers tech. Connected me with a real live tech and he knew exactly what the problem was. Walked me through it and got it fixed!
I was worried sick about my dog after she ate a box of two bite chocolate brownies. She's 8 years old and has never ever done anything like this before. She actually got it from the middle of the island in my kitchen. I usually do everything in my power to avoid things like this. I contacted the animal ER close to my house, and they said they did not have availability, that they were only taking critical Care patients, and she seemed stable at the time. This was totally understandable in my perspective. I then called two different poison control numbers, and was unable to reach anyone within 30 minutes. My worry and my anxiety started increasing rapidly. JustAnswer was the only way that I could get in contact with a professional to make sure that I did everything right by inducing vomiting with hydrogen peroxide. Dr. Fields not only addressed my concerns, but she was compassionate and empathetic towards how I was feeling. She was also very patient with me and understanding. Without her, I probably would have ended up going to an ER much father away and spending over $500 for some apomorphine.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care