Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Jumia

Corporate Values

Overview

Jumia has a consumer rating of 4.35 stars from 36 reviews indicating that most consumers are generally satisfied with their purchases. Jumia also ranks 31st among Electronics sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
View ratings trends
How would you rate Jumia?
Top Positive Review

“GOOD ONLINE SHOPPING”

Onyango B.
9/11/19

YOU CAN EASILY ORDER FOR A PRODUCT AND RECEIVE IT WITHIN TIME.PRODUCTS OFFERED ARE LONGLASTING AND AT A GOOD AND AFFORDABLE.

See positive reviews
Top Critical Review

“Was once awesome.”

Obasi M.
12/3/17

Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid. Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

See critical reviews

Reviews (36)

Rating

Timeframe

Other

obasim
7 reviews
13 helpful votes
December 3rd, 2017
Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid.

Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

Q&A (3)

Answer:

Well, for me it was always about credibility and convenience.

By Eloisalem C.
See more answers (4)
Answer:

Very easy, Just login to jumia app and place a call

By Adangozi O.
See more answers (4)
Answer:

Like I specified in my review, Jumia needs to have a chatbot and upload videos of every product alongside the price, so that buyers can actually see what they are purchasing.

By Eloisalem C.
See more answers (3)

Can’t see your question? Ask to get answers from the Jumia staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

How do I know I can trust these reviews about Jumia?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Jumia?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business