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    Jumia

Corporate Values

Overview

Jumia has a consumer rating of 4.17 stars from 48 reviews indicating that most consumers are generally satisfied with their purchases. Jumia also ranks 21st among Electronics sites.

  • Value
    2
  • Quality
    2
Positive reviews (last 12 months): 81.3%
Positive
13
Neutral
1
Negative
2
View ratings trends
2
See all photos

What reviewers want you to know

Positive highlights

  • Jumia nigeria's customer service has got to be the best I've seen in a while.
  • To my greatest surprise, I got a call just 3 days after, that my product have been delivered.

Critical highlights

No critical highlights yet

How would you rate Jumia?
Top Positive Review

“The best e-commerce in Africa”

Justin A.
7/31/20

Patronising Jumia.com.ng is one online store that keep to their words. I have ordered so many goods and these goods get delivered on time, the right specifications and displayed on site, perfectly working utensils and a superb customer service. I will keep shopping on jumia.com.ng

See positive reviews
Top Critical Review

“I hate it”

Damaris I.
5/21/20

I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.

See critical reviews

Reviews (48)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) 3 days (3)
damarisi2
1 review
0 helpful votes
May 21st, 2020
I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.
felixn33
5 reviews
0 helpful votes
September 2nd, 2020
I ordered a garment from them, which should be sent to me within two weeks but which did not come back until afterwards and it was not the model ordered.
obasim
7 reviews
13 helpful votes
December 3rd, 2017
Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid.

Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

Q&A (5)

Answer:

My answer is quite simple, they are simply the best

By Azeez N.
See more answers (7)
Answer:

Very easy. I recommend using the contact form on the website Page

By Just F.
See more answers (7)
Answer:

They should try to verify goods from sellers first before uploading on their website

By Azeez N.
See more answers (5)
Answer:

Yeah but it's best to read reviews from previous buyers before buying a product

By Just F.
Answer:

Yeah but it's best to read reviews from previous buyers before buying a product

By Just F.

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