Jumia

I bought my phone from this online store and it was successfully brought to me within a space of 3 days. It came without fault. I look forward to buying another item from them.

The foundation of any business transaction, online or in person, is trust. This review captures how Jumia lost its trust in our eyes.
My father, who is an avid coffee drinker, recently purchased a brand new coffee maker (RUSSELL HOBBS BUCKINGHAM 1.25 L FILTER COFFEE MACHINE) to replace his old one on Jumia's online platform.
His order arrived but to his utter disappointment, the delivered contraption was a mere shadow of what was advertised on the Jumia website. Several external segments of the coffee machine had glaring rust damage (see pictures attached).
The root cause for the rust is non of my business. What's clear however is that no customer should be culpable for a company like Jumia's negligence. This fact is apparently not clear to Jumia's customer service. The few interactions my father has had with them always ended with the fact that this product is now outside Jumia's return window therefore, absolving themselves of all responsibility or wrongdoing. Jumia, riddle me this: Is it your policy to ship defective products to your customers? Is it also your policy run false marketing campaigns on your e-commerce platform? The listing for this coffee machine certainly didn't display pictures of this rusted piece of crap you shipped to my dad.
I have personally never patronized Jumia's services. Based on this experience so far, that day will never come.
In conclusion, Jumia first caught my eye when it was being touted as the Amazon of Africa. Clearly, Jumia is a far cry from this lofty ideal. If your customers cannot trust you, how do you expect potential investors to rely on your ability to deliver value? It's no surprise your stock (JMIA) has performed poorly in the last 1 year.
In summary, Jumia cannot be trusted and do not deserve your business.

This fitness band is rubbish please do not buy it does not monitor heart rate or revive messages or calls it just a band

I ordered for a hard drive and was to pay on delivery. I was told it was coming on a particular day and then booom, they were saying stuffs like "custom stopped the delivery" or something similar.

Jumia site, I like the site layout and things are easy to find and doesn't consume much data and they deliver on time the last time I ordered something it came 3 days to the day I was expecting it and I was surprised so I give them credit for that and their products are quite good

I had high hopes when I first started using Jumia for their online shopping services, but my experience has been nothing short of a nightmare. Jumia's service, particularly Jumia Food, has been utterly disappointing and frustrating.

Firstly, I made the mistake of paying in advance for an order on Jumia Food, and I deeply regret it. Not only did they deliver the wrong items on numerous occasions, but there were also instances when they failed to deliver anything at all. Despite their blunders, getting a refund from Jumia has become an impossible task. They seem to have no intention of honoring their refund policy, leaving me feeling cheated and taken advantage of.

Additionally, I subscribed to Jumia Prime for 12 months, expecting smooth and seamless deliveries without any extra charges. However, to my dismay, they canceled Prime service midway without any valid reason, and to add insult to injury, they didn't even bother to refund the remaining amount. It feels like they simply took my money and left me hanging with unfulfilled promises.

The Jumia app itself is a frustrating mess. Their customer service is non-existent, making it nearly impossible to resolve any issues or get the assistance you desperately need. It's disheartening to witness such blatant disregard for their customers' satisfaction and concerns.

I strongly advise against dealing with Jumia and their unreliable services. There are far better alternatives out there, like Konga and Jiji, which offer excellent customer service, competitive prices, and reliable deliveries. Don't fall for Jumia's deceptive marketing; they will only disappoint and deceive you. Save yourself the headache and choose another platform for your online shopping needs.

In conclusion, my experience with Jumia has been nothing short of a disaster. I regret ever trusting them with my hard-earned money and won't be making that mistake again. Jumia needs a significant overhaul if they ever want to regain the trust of their customers. Until then, I strongly caution everyone to steer clear of Jumia and explore better alternatives for a hassle-free shopping experience.

Jumia delivery guys are playing with me, it's like I'll request for my money, almost a week now they've received my product and refused to deliver, thank God I peacefully went to slot to buy my phone after I advised myself not to buy from jumia.