website thubmnail of Jumia
How would you rate Jumia?
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Nigeria
3 reviews
0 helpful votes
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Authentic Sales
March 8, 2021

Jumia is the largest e commerce store in Nigeria. Ever since I started using Jumia, I haven't regretted as my orders are delivered to me according to the specifications.

Date of experience: March 7, 2021
Germany
8 reviews
4 helpful votes
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Very good online shop
October 29, 2020

Jumia is a very good online shop for kenyans and nigerians. It has like a lot of products. I am a regular user and I have never been disappointed. That's not to say that you will not be disappointed. You need to be sure of what you are buying and check the reviews first. Some things are just not worth the trouble.

Date of experience: October 29, 2020
Cote D'ivoire
2 reviews
0 helpful votes
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I would like the delivery to become fast take a week to receive his package this trouble, and product quality nasco and other are a little worried about the cost the service is doing well these most important

Date of experience: May 28, 2019
Nigeria
4 reviews
7 helpful votes
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Jumia provides the best platform for business owners (sellers) to sell remotely while buyers can get their products from the comfort of their homes and offices with little charges by Jumia and fair shipment cost. The platform is robust with training program for new users, it makes it easier for sellers to get it right and buyers happy with their transactions.

Date of experience: June 5, 2018
Nigeria
3 reviews
17 helpful votes
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Superb
August 13, 2019

Fast delivery, customer care, customer friendly, what you want is what you get.
I have been using this site for online shopping and they have never let me down. Some of my cloths, phones accessories, phones, electronic I got it from this site.
I will say their services are really good and their prices are good and friendly too.

Date of experience: August 12, 2019
New Jersey
8 reviews
17 helpful votes
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Was once awesome.
December 3, 2017

Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid.

Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.

Date of experience: December 2, 2017
Nigeria
1 review
1 helpful vote
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Zero customer care services
September 14, 2021

You can ONLY CALL TO ORDER not CALL when something is wrong with your ORDER. So many things is wrong, from them cancelling to not cancelling on time, to returning your refund to their wallet(jumia pay account), to their vendors not having an item yet advertising it, to them bringing dented items without checking. I AM TRAUMATIZED BY JUMIA. I wish I rate them ZERO
You can shop fashion items but NEVER MODERN KITCHEN GADGETS

Date of experience: September 14, 2021
Kenya
1 review
2 helpful votes
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JUMIA IS A SCAM
September 3, 2022

Never buy perfume on Jumia, I bought a pair of Brut deodorants on their app, what was sent was absolutely FAKE pair of deodorants I've ever seen, despite titled as original.
When I tried to write a review on the item, it just wouldn't display.
The "request return" button kept failing and displaying "we're experiencing technical difficulty"
JUMIA KENYA IS TRASH, BUY FROM THEM AT YOUR OWN RISK!

Date of experience: September 3, 2022
Nigeria
2 reviews
0 helpful votes
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An easy store to use.
February 23, 2021

I have used Jumia for sometime now. Actually I first heard about it like three years back and I completely recommend it. It has a large variety of products and services with fast delivery. I've bought a few things there and I'm always impressed with the ease of tracking and fast customer service. 8/10 would recommend.

Date of experience: February 22, 2021
Nigeria
7 reviews
5 helpful votes
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The increasing number of sites similar to Jumia.com tell of its profitability to businesses, especially retailers and relevance to the regular consumer. It just goes to show how the need for the traditional shops and stores will be dispensed with within the next few years.

Date of experience: August 15, 2019
RU
12 reviews
4 helpful votes
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Be careful
July 29, 2020

The most important thing here is the opportunity to try and test everything in person, to make decisions that can really have a positive impact on your capital. So you just have to understand that you have to work hard and be careful.

Date of experience: July 29, 2020
Nigeria
5 reviews
2 helpful votes
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Shopping online made easy
September 5, 2019

Jumia is one of the largest online shopping website, you can order for any products you want and get it delivered to you anywhere you are. Their delivery process is stress free and the cost of delivery is very affordable.

Date of experience: September 4, 2019
RU
18 reviews
4 helpful votes
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Jumia is a very good online shop. It ia available in kenya, nigeria and some other countries in africa. I really love the shop because everythig I need is always there. I no longer have to worry about travelling long distances to get what I want. The online shop is just great.

Date of experience: July 30, 2020
Nigeria
11 reviews
3 helpful votes
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I recently bought a product using their website, after it getting delivered, I noticed there was some error on the quality of the goods as stated on the website by the seller. I immediately went to return it after following due routine. The return process wasn't stressful and my money was fully refunded.

Date of experience: August 21, 2020
GB
1 review
0 helpful votes
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SCAM ALERT! You will be scammed.

Don't expect that your order will match the description and don't expect to get a refund if you make a return.

Stay away from Jumia! You have been warned.

Date of experience: May 5, 2024
Italy
8 reviews
2 helpful votes
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Jumia is a very good online shop. What I love about the shop is that there are always things on offer. The offers are great and can really save you alot of money. Another good thing about it is that the delivery time is short. If it not being shipped from abroad then you get your good the same day that you order it. If you are firther the a maximum of 3 days.

Date of experience: July 29, 2020
KR
10 reviews
6 helpful votes
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A good online shop
January 10, 2021

Jumia is a good online shop it as much as it is good you still need to look out because there are so many things on Jumia that are not worth buying. If you want to buy a phen the it is a good option but only if you trust the phone brand. Do not just by any phone.

Date of experience: January 10, 2021
Nigeria
4 reviews
1 helpful vote
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My order
June 13, 2019

O order a deep freezer and the picture which I saw on the add was different from what was brought to my house I just have to reject the delivery, I don't know why some sellers will have to use a different picture for what they want to sell

Date of experience: June 13, 2019
Nigeria
1 review
0 helpful votes
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I hate it
May 21, 2020

I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.

Date of experience: May 21, 2020
Nigeria
5 reviews
4 helpful votes
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My shopping experience
February 7, 2022

Well jumia is a good their services are too notch but the delivery fee is so high, I hope they look into it.

Date of experience: February 6, 2022

Overview

Jumia has a rating of 2.8 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Jumia ranks 39th among Electronics sites.

service
21
value
20
shipping
21
returns
17
quality
19
+21