Jumia

Extremely rude company. I have been trying to order a USB cable for weeks, but every time Jumia refuses to deliver it, even though I have paid in advance. After being canceled many times, I placed a new order that would be delivered the next day, of course this took longer. I finally received my order, guess what? Only 1 cable was delivered instead of the two I paid for, I only received 1. This happens very often with Jumia, you pay for multiple items and then deliver less. You have a problem with that. You can try to call, this will certainly take hours or you can contact the chat, which will take at least an hour and you will be constantly lied to by a bunch of rude employees. Now I have to send my cable back to Jumia and cancel the order. What do you think they refuse to take back the order? I have now paid UGX ******* for a USB cable. Whatever happened to me that I ordered a phone and paid for it, they send a phone that is UGX ******* cheaper, a different type. This was also a drama to get your money back. Placing an order with Jumia is like a lottery, you only have a small chance of getting the right item and Jumia not doing its job is the problem for the customer

Jumia online shop is very reliable if you need quality dresses, phones, electronics and many other products. They deliver promptly too. Only issue I have with them is that their delivery fee is quite high. Aside from that, you will have a great shopping experience with them.

Have been shopping from jumia for a very long time and I must say that it has been a very good experience so far well I must compliment them on refundment of money if you not satisfy with your item
The negative side about them is that must seller deliver a total different item compared to the one being advertise on their store

I placed an order on Jumia and accidentally selected the wrong delivery address. I sent them an email to let them know I'd like to change the address but it was not changed.

The delivery agent called me and I told him that the address was wrong but he delivered it there(my former office) to a former colleague without my consent.

When I emailed Jumia to complain, they took the dispatchers word over mine and closed the ticket.

I wrote them again but was ignored.

Since then, I have been shopping on other online sites. I was terribly disappointed

Ordered an item, got series of email and text stating that the delivery agent will call me. Waited a whole day and did not get any call. Called the delivery agent number and it was switched off.
Later got a mail from jumia stating "failed delivery order" with no further explanation. They posted a supervisors number that I can call but it was also switched. This is the worst treatment that one can receive from an eCommerce business. No to jumia!

The first time I ordered, the agent asked me to pay into his account. He claimed the Jumia account was not working. I refused. Instead I looked for an account number to pay to but could not find one. I tried calling the different numbers on the website, both do not exist. Agent left with my product and I was told via the online chat that my order would be resent. An hour later I got a notification that my order was cancelled. No explaination. Again I used the chat and was told to place a new order. I did this and paid immediately via transfer. My order was confirmed. Then the next day my order was cancelled again. When I asked the agent on the chat why they said 'logistical issues'. I suspect the agent responsible for deliveries in my area is refusing to deliver because I would not pay into his account. I now know why everyone always says Jumia is a scam

I bought Valem Phantom Z+ 4GB 64GB Android 10.0 from Jumia. The device was tested a week later because I was not around when it was delivered, but fail to work. The device has no life in it, Power On not working, even when you plug it, no sign of charging. Infact it look like an empty device, defective from factory. Jumia refuse to take it back, even to investigate and show concern, they did not. I just threw away 65,000 naira without apology. Moreover, all the bad review I wrote about the device, Jumia fail to post it. They screened it out, meaning most of the review on product found on their site are not real, they only post positive review. This is an intentional act to defraud Nigerians.
DO NOT BUY FROM JUMIA nigeria

With this app you can buy any products at a good discounts rates. Examples of products are phones and accessories, electrical gadgets, shoes, fruits, food order, watches, cosmetics, provisions, cake, etc, even it supports home delivery.

I ordered for 4 HP cartridges. They turned out to be fake. No ink. They sent me already used and empty cartridges. Unbelievable experience from Jumia.

You can ONLY CALL TO ORDER not CALL when something is wrong with your ORDER. So many things is wrong, from them cancelling to not cancelling on time, to returning your refund to their wallet(jumia pay account), to their vendors not having an item yet advertising it, to them bringing dented items without checking. I AM TRAUMATIZED BY JUMIA. I wish I rate them ZERO
You can shop fashion items but NEVER MODERN KITCHEN GADGETS

Never buy perfume on Jumia, I bought a pair of Brut deodorants on their app, what was sent was absolutely FAKE pair of deodorants I've ever seen, despite titled as original.
When I tried to write a review on the item, it just wouldn't display.
The "request return" button kept failing and displaying "we're experiencing technical difficulty"
JUMIA KENYA IS TRASH, BUY FROM THEM AT YOUR OWN RISK!

Jumia is the largest e commerce store in Nigeria. Ever since I started using Jumia, I haven't regretted as my orders are delivered to me according to the specifications.