I purchased a ring in May of 23. I paid around $70 for the ring. Within 2 months a stone fell out of the ring. At first they were not going to replace or fix it but they finally agreed to do it. They had the ring for a month. I finally received it back and after 2 more months, the same stone fell out. I reached out and they told me to send it back and they would fix it again. I received the ring back without being fixed and they said they were done fixing it. This is not good customer service. I would expect it with a $20 ring but not at $70. I have bought other jewelry from them over many years, but never again.
The Off Park red clutch arrived and it was so so much smaller than the others I have purchased. I decided to return it and was told that I was not entitled to receive a return label and was up to me to ship it back from EastCoast of Canada. At a cost of over $25.00+
And then asked if I was satisfied with the customer service I received LOL. Are they kidding.? This is a disgrace to out of country purchasing from them. Be careful when you buy from them. You will pay to ship it back not them, with no re-stocking fee but USA do pay them a re-stocking fee. Honestly such nonsense.
Hello Lindsey, thank you for providing feedback to us. We sincerely apologize for your experience. Any taxes and/or duties is based on and required by the Canadian government. JTV has no control over how much our customers must pay but, those fees are required for the customer to receive their package as well as international shipping fees. This is a common practice for international shipments. We have taken this feedback and have forwarded it to the correct department manager. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
To me, they are sleazebags. They have new Smart Labels, which you can use to return items. But beware. If you get something in the mail that is broken, damaged, or badly manufactured with obvious flaws,... AND you use a Smart Label to return it, they WILL charge you! This is especially true if you used a free shipping coupon when ordering the item. There are really no free returns with this company. Also, it may take 15 days or longer for an item to ship. Returns take up to two months to process, from the time you mail in the item to the time you finally get your money (partial money) back. JTV quality control is poor. They regularly send out damaged, chipped, and broken items.
I have been watching jewel school for over a year. Is JTV going to stop the show? It was on three days a week, then for Christmas they only had it on two days and now it is down to one day. I liked the show and I ordered a lot of stuff from it. I guess I will have to find something else to watch
I land on the JTV channel for mindless viewing when CNN and MSNCB has commercials. I think SNL, if they haven't already, should do a comedy sketch on the hosts of JTV as there is so much material to work with:^). I'm in agreement with you in regards to hawking their religious artifacts. But then again they are based in Tennessee and you know how much country folk love their superstitious myths. Lol. I have to laugh when one of the hosts say that I need to get one of their jewelry pieces in my life. I talk back and say " I'm picking up the phone now"."I'm dialing". When of course I'm not. Lol. Over all I enjoy watching the show as I find the different personalities interesting as they have some heavy hitters. Sad though that there are so many whose addiction they are feeding. What I wish though is that they would say an item is $100.00 and none of this $99.99 bs. Lol. Say it! IT'S A HUNDRED DOLLARS! Lol
I purchased a sterling silver ring from the Artisan Collection of Bali, item# SRA4040-7 on Sept. 27,2020. When my wife decide to wear the ring, it caused her finger to turn colors. My wife wears silver jewelry all the time, and it never happened to her before. When i contacted a representative of JTV, to explain what had happened, they informed me that the silver ring might have gone through a chemical processed. Is that a usual process for jewelry made of a precious metal such as silver? I also purchased a set of silver ear rings and a thick silver bracelet from the same collection. This was my first time making a purchase with JTV. I was not very pleased with the product for the money i spent.
Hello Lester. We are so sorry to hear about your recent experience. It can be frustrating when jewelry turns your finger a funny color. Essentially, this is caused by the type of jewelry metal and its reaction when mixed with skin acids or body lotions generates an unsightly green hue on your skin. The real reason for this green tint is because of the jewelry metal composition. Metallic abrasion from makeup is another reason why your jewelry could be causing a green tint on your skin. Your cosmetics contain compounds that are harder than gold. This will cause your makeup to rub off small pieces of the metal and create the green coloring.
What types of metal can cause a green tint?
Copper Jewelry
Copper jewelry offers a beautiful red-orange hue that catches everyone's eye. The neutral orange earth tone is very versatile, making it easy to pair with your favorite outfits. Copper is a great material used in jewelry because it is highly malleable and very durable when mixed with other metals. However, copper jewelry may turn your skin green due to a chemical reaction when copper mixes with sweat. At this point, it can oxidize and leave a green hue on your skin.
Sterling Silver Jewelry
Shining bright, sterling silver is the ideal piece for anyone's jewelry collection, but it can also leave a green tint on your skin. This is because pure silver generally takes a liquid form and must be alloyed (blended) with another metal type to create jewelry. Sterling silver jewelry is most often combined with copper to create durable jewelry. This mixture of metals can leave a green coloring on your skin.
This green tint left behind by some jewelry does not mean the piece is fake or low quality. This is a common myth about jewelry, and we hope to put it to rest.
For more information or assistance with your order, please give us a call at 1.800.619.3000 and check out the following link below. https://www.jtv.com/library/article/jewelry-green-skin#whattypes
Sitting here looking at the lovely jewelry on jtv but unfamiliar with Bella Luce so decided to research. Having done that decided to search reviews, glad i did. Doesnt sound like a company i want to get involved with so I'll move on.
I stopped watching JTV the moment I saw that Paula Deen would be on. For goodness sake, how can anyone possibly think that putting that woman back on TV is ok! I have purchased several chrome diopside and aquamarine pieces from jtv and have been thrilled. I will not support bigotry, ignorance, and just plan stupidity. So very disappointed in JTV! Shame on you.
Hello Desirae, we thank you for being such a valued customer and appreciate you voicing your concerns. We've forwarded them on to our leadership team so that they can review them. We never want to upset our customers so we take all feedback seriously and we are always happy to find new and beautiful ways to bring the world of jewelry to our customers and the world. If ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.
Couple years ago I brought this pendant from jtv 4/10/21 is day I wore it
Upon looking at it good I noticed the quality gets a big fat F the pendant is not aligned up right. Ithought I was tripping thought my mind was playing tricks on me, Until I had lunch with a friend all of sudden she lean in toward me she said pretty pendant but is not line up right. She notice it too I took it off at that point. It is a pretty pendant that can I never rock it again. Pay attention to the jerwerly always return it if you don't like I am stuck with it had it since 2018 never wore til 2021. I still will shop with them i will just pay close attention before I trash the receipt.
Hello Tanyon, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. You may contact us at 800-619-3000 or by email at customercare@jtv.com if you have any further questions.
Returned two items for EXCHANGE. Both times I was charged for the shipping. Websites clearly states that if EXCHANGING item you are not charged shipping. They tell you they want you to be satisfied but they don"t correct their mistakes. I tried emails and phone calls, I still do not have the purchased items.
This is not a good company to do business with.
Hello Dennehy, we sincerely apologize for your experience. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Bracelet, broke after a few times of wearing. Rings, stone falls out, I am not going to even watch JTV anymore. Not buying anything from them because I work hard for my money, and cannot afford to give it to them. I am very careful with my jewelry and yet to have it break. I only wear it to work (in an office). I do not put it in chemicals, or wear when I am cleaning. I gently wear it and to have this happen. Not worth it, I am done with JTV
Hello Kathy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I wanted to give this company a try. My first order was a month ago. I was pleased with my purchase, I never received the new customer pack with the ring sizer. It took 3 calls to customer service to get the$20 cash they put on your account for new customers. I never received the face roller I supposedly won. I'll go back to my other online jewelers.
Hella Deborah, we sincerely apologize for your experience about your new customer packet. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an phone number associated with your account so that we can review your free gift and new customer packet. You may contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I've been buying from JTV for years! I have hundreds of items. I have noticed a number of items I have bought that are "gold over" have worn off. Both yellow gold and rose gold. Very disappointing. Will stick to strictly sterling from them for now on.
Hello Sharon, thank you so much for taking the time to leave your review, we greatly appreciate it and we appreciate you for being a part of the JTV Family! We encourage you to contact us any time if you ever have any items where the over-coating wears down. We can happily replate anything you have from us! We care deeply about making sure you have the best buying experience you can. We are able to be contacted via our Customer Care department at 800.619.3000, email at customercare@jtv.com, or on social media on our Facebook or Twitter.
I seen a ring that I fell in love with one day watching the show. So I went online and ordered it. It came quickly and I was super excited. The very first day a stone came out. I was in love with the ring so of course I ordered another. That too fell apart I was disappointed. Not worth it.
After buying a wide band covered in little fake diamonds just to wear now and again for fun I sadly had to put it away,,, the little stones were glued in and were falling out I do how ever take it out now and again to show any gal that asks me about jtv jewelry,,, they take a look at the missing stones and dont order from them,,, I say it's a buyer beware sight
My delivery was not on time and was 2 days late after paying for overnight shipping.
My delivery was supposed to happen on February 13,2018 prior to Valentine's Day. My delivery is supposed to arrived February 16,2018. I am still waiting.
I will never purchase anything for JTV again.
Dr. Church
Hello Dr. Church, we apologize for the delay that you experienced in the shipping of your item. Any item bought before 2pm EST is usually shipped that same day and at that point will follow the Monday through Friday business day calendar in terms of shipping. We did hear a lot of feedback from our customers and we now offer Saturday delivery for most of our items! Thank you for the feedback and if you ever have any questions or concerns please contact us at 800-619-3000 or via email at customercare@jtv.com.
I purchased 2 rose gold bands at the same time. 1 plain and 1 with diamonds. I started to wear the plain band while holding the diamond band for my wedding band to match my engagement ring. Within a week my band turned yellow gold with no pink color left. I called customer service and they DID promptly take care of it and refunded me. I reluctantly just started wearing my wedding band and hoped it was better quality. It is also turming yellow gold after a few weeks. These were NOT listed plated but it seems they may be. Be cautious if you are looking for a nice pink gold these look good for a short time. I don't think they are pure.
Hello Kelly, we do apologize about the experience that you have had with us. We can have the item repaired for you. In our item description we do say if the item is gold over or if it is pure gold. We do apologize about the confusion. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I have been buying jewelry from JTV for most of the years they have been in business. RARELY have I had to return an item. And the pieces have arrived on time and any errors in payments have been handled quickly. I don't understand the complaints people have. JTV prices jewelry reasonably. Gold and silver prices have gone up thru the years, not their fault. I have rarely had a fault with the loose gemstones I purchased either. JTV has policies that are very good and fair in my opinion. Coated jewelry will change color if you have extra acid in your skin. THEN you need to purchase at least 10K gold items. I have that issue, not JTV's fault. If you are that picky about your jewelry, maybe you need to spend super top dollar and buy only from a Tiffany's like business. I would still recommend buying silver and gold jewelry from JTV. JTV keep up the good work!
Thank you so much for reaching out and sharing your experiences, Fran! We always strive to make our customers happy and we never want to let them down so we're always here to help! We appreciate you so much and are so thankful to have you as a part of the JTV Family! As you know, if ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter!
I was trying to find some information about an issue i had with them and one employee told me 3 different things and i questioned him on this he hung up on me. I ended up talking to 2 other people one a supervisor and both told me different things and noone seems to know what they are doing. I will never do business and let my cutomers know about them as i also have a huge company and would of advertised for them and i told the supervisor this and he could care less. I guess they dont need customers.
Hello Paula, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
They false advertise and if you send anything back God forbid you will be charged the shipping. And that's not fair if you were unhappy with the item. Or the item isn't up to the standard you thought from the show. They should be ashamed
Overview
JTV has a rating of 2.3 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JTV most frequently mention customer service, credit card and poor quality. JTV ranks 9th among Diamond sites.
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Hello Rita, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.