JTV

I just had a problem with a product sent and with JTV Customer Service. My rating would have been higher, if I didn't have this problem. It would have been lower, if Alex S. On JTV Chat had not been so helpful. I chatted with Alex S. After speaking with both a customer service rep. And a customer service supervisor. Neither of whom were helpful. I have been a JTV customer for 20 years, and have noticed that merchandise quality is often less than advertised. Additionally, customer service was much better in the past. I admit to being a fussy customer, and a jewelry junkie, so I may be partially responsible for my sometimes continued disappointment.

Junk jewelry. Purchased a ring and a prong broke off after 4 wearings. Customer service was not the least bit helpful. Since the ring broke after 30 days (40 days to be exact) they won't exchange or give me a refund. Worst customer service I've bee experienced.

I have been shopping with JTV for 9 months now and I have really enjoyed it. I keep the pieces I love and I return the ones I don't. They make returns easy with return prepaid mailing label and you can return for any reason. The shipping fee is deducted from the refund or you can mail it yourself. I especially love the pearls on the Precious World of Pearls and the Bella Luce line. I'm so happy I found JTV!

This site has a corresponding television channel. Prices are low but then you do get what you pay for. It's nice if you have loose stones or a setting that needs a stone. You can get something nice for not much money and put together just what you want. I bought a nice gold ring setting that was "snap lock," I popped my stone right in and did not have to take it to a jeweler. Unlike the other shop-at-home channels I look for jewelry on (QVC, HSN, ShopNBC) this one is jewelery and jewelry supplies only, and is not as slick or polished as the others. It's the cheapest though, and also has a lot of loose stones, which the others don't.

I placed a new order, my third order within 60 days to the same shipping address. I received email notice that my last order was cancelled. I called JTV to check on the order and was informed the shipping department cancelled and stated there was an error in the shipping address and they issued a order of cancellation. I asked why and provided the same shipping address as prior shipments and also confirmed my billing address. Apparently JTV has issues with minorities. Take notice and Do Not Do Business with JTV.

All my rings are great! I look as though I have thousands of dollars on my fingers. People comment on my jewelry all the time. It is my little secret to where I purchase my jewelry from. It is my gift once a month from my husband! I have never had any problems with any ring I have purchased. I wear it every day. I take a polish cloth once a week and do a little clean up and they look as good as the day I purchased them. I am so happy for the experience I have had. I can't believe the fast delivery. I order on Mondays and receive it by Friday. I am able to track my delivery by day until it arrives.

I purchased a sleeping beauty turquoise ring. The ring I received did not look like the ring that was on TV and online. It was a very, very dark color. Sleeping beauty is a very light color. I feel they are deceiving people.

I purchased Bella Luce Rhodum Sterling tennis bracelet and the clasp
Was loose on the first one. I returned it to be repaired or to get a new one with a tighter clasp. To no aval the same thing happened and I ended up losing it. So I'm paying for something I no longer have. I recommend you purchase the insurance If you do purchase it.

DON'T DO IT! I purchased 4 items with expedited shipping (an extra $40) because I was leaving for vacation in 9 days, and needed the items in the 1 - 3 day window promised for the expedited shipping price. Only 2 of the items were received in the 1 - 3 day time frame. One arrived on the 8th day. The other (of course the most expensive) had not been received by the time I left, As I was going on vacation, there was no one to receive it. Several days prior to my departure, I called the company, in hopes they could redirect or hold the package, got an answering machine, left messages, but never a returned call. I emailed, and the only response I received was an email telling me that the 2 packages I had already received were shipped - a fact which I already knew. I want a refund of the $40 expedited shipping charges at the very least, and if the final package is not there when I get home, I also want a refund of that cost.

Not happy that host Jennifer on the show said the word holiday and not the word Christmas, she could have said the word holidays referring to the other holidays. She said for the fall and then she said for holiday. I thought that I heard it before too from another host. Sounds like they are leaving out the word Christmas when she was talking about it. Really which "holiday" was she referring to?!

I have ordered at least 30 or more pieces of jewelry from JTV in the form of rings, earrings and pendents. I have been more than pleased with most every piece I have bought. Since you only buy jewelry for looks anyway all that I have bought is beautiful and looks real even if it isn't. And I love the colored stones, great quality at affordable prices. I really am constantly getting complements on my pendents especially. I would for the most part give JTV 5 stars but I have had 2 rings that have lost a stone but one I sent back and one is being fixed. And a few I have returned because the color wasn't quite the same as it looked on the computer but they were lovely pieces. This happens with anything you order on line. So to me it is a great place and I love the choices.