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Bracelet, broke after a few times of wearing. Rings, stone falls out, I am not going to even watch JTV anymore. Not buying anything from them because I work hard for my money, and cannot afford to give it to them. I am very careful with my jewelry and yet to have it break. I only wear it to work (in an office). I do not put it in chemicals, or wear when I am cleaning. I gently wear it and to have this happen. Not worth it, I am done with JTV
Tip for consumers:
Not buying from Jewelry Television (JTV) - quality is bad, and it only has a 30 day guarantee
Kathy B.'s review of JTV earned 12 Very Helpful votes
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Hello Kathy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.