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JTV has a rating of 2.7 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JTV most frequently mention customer service, credit card, and poor quality problems. JTV ranks 11th among Diamond sites.
This company responds to reviews on average within 15 days
No critical highlights yet
I have ordered many pieces of Jewelry and I am pleased with almost all of the pieces I have ordered, there were a few that were damaged in transit but overall my experience has been a positive one, I love the selection of jewelry and the value, my advice is to read All of the descriptions before you purchase.
I order some product on 12-12-2023, said two days busines delivery, one sta over in Arkansas form Tennessee, now told it will take one week to get product,No help on call line just excuses. One week to ship one state over? Really. It took two days to process order for pick up yet they dang sure billed me in the 12th.not shipped yet? So their two days business delivery is misleading and a false advertising. Like their products but customer service is truely lacking with their customer in mind.
I order some product on 12-12-2023, said two days busines delivery, one sta over in Arkansas form Tennessee, now told it will take one week to get product,No help on call line just excuses. One week to ship one state over? Really. It took two days to process order for pick up yet they dang sure billed me in the 12th.not shipped yet? So their two days business delivery is misleading and a false advertising. Like their products but customer service is truely lacking with their customer in mind.
Tip for consumers:
This is not the first time this has happened, I do like products but would like for they to honor their two day business when offer not change it to a week later and take two extra days from receiving payment to actually process order. I get sorry emails, it means nothing when I do not get the product I order in the time frame I was promised when I purchased them. As somoene who runs a Businss i would not allow this to continue and have my complete ordering adn shipping process reviewed
Products used:
Jewelry, ring, watches, necklaces
Hello Lonny, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I order product on 7-5-2022 personally talked with agent to have CC to make sure arrive by 7-7-2022 for anniversary 7-10-2022. Product did not ship Until 7-8-2022 Friday before anniversary. Now told unknown date when will arrive and not arriving prior to anniversary. They did the same things on Mothers day order I had. Only response I get is will give you % off next order. WHY would I want to order from a Company that does not stand by or keep its word? Their produces are great, their customer service and lack of effective commincation with customers is lacking and 100% unsatisfactory.
Tip for consumers:
Think twice before they do not stand by their delivery time or shipping
Products used:
Jewelry
I have ordered many pieces of Jewelry and I am pleased with almost all of the pieces I have ordered, there were a few that were damaged in transit but overall my experience has been a positive one, I love the selection of jewelry and the value, my advice is to read All of the descriptions before you purchase.
Products used:
Jewelry
Hello Tana, thank you for leaving this sparkling review! We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
If one is a discerning shopper, great jewelry finds can be found at JTV. I love their Tahitian pearls and Golden South Sea pearls. I have been able to add so many pieces to my jewelry collection with the Stretch Pay option. I love JTV!
Tip for consumers:
No
Products used:
Jewelry
Hello Joy! Thank you so much for reaching out to us. We are so glad to hear you love your Tahitian and Golden South Sea Pearls from JTV! We are always eager and happy to bring values such as this to you! We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Got ring but one of the jewels on the rings side fell off. Will return because I was so disappointed
Products used:
Ring
Hello Linda, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
JTV used to try to make you feel like family. All the things that made their programs special are gone. They axed favorite designers (Janyl Sherman, Artistry of India, etc) without even a thank you and proper sendoff. They've cut customers favorite programs (gemstone shows, The Morning Mix, special pre-recorded Christmas show, the JTV exclusive Holiday Ring, Rockafellas, etc). They've made all the hosts stick to canned format (the price drop dance "No, it's not $799 or $699 or $549..." and the countdown "we're down to only 49, 48, 46,...) Just looks awkward. Yes some hosts do it effectively but others look uncomfortable. Why not let them be themselves? So much more personable. If you want everyone to sell the same way you may as well hire robots. I miss learning about jewelry & gemstones. I do like their return policies. And their customer service has always been exceptional.
Tip for consumers:
They need to fix their shopping cart
Products used:
Jewelry
Hello Debra, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Thank you for taking the time and writing us a review. We appreciate your collaborative feedback, and thank you for being a part of the JTV family. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
And what's not to love! The largest selection, reasonable prices, great sales, and absolutely great customer service! What's not to love folks? Below I will share a few photographs of which I am very proud and appreciative:
Tip for consumers:
I love and respect JTV!
Products used:
JTV: I have purchased many, many products from JTV over the past 14 years or so.
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family! We appreciate you taking the time to write us a review, and share these wonderful photos with us. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
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Tip for consumers:
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Products used:
N/A
Good buys can be had, but oftentimes if the price is "too good to be believed" on gemstones, trust your instincts. I've bought a few items where the hosts raved about the quality of gemstones and received product that have weak color or visible inclusions. Fortunately there is a 30 day return policy, but you aren't refunded for shipping. They also text and email FAR too often.
Products used:
Rings
Hello Phillip, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. Our goal is to provide excellent service to our customers, as well as quality products that are accurately depicted on air. We do offer detailed item information that can help you make an informed decision about your purchase. You can view this information on our website www.jtv.com under the product description, or you can give us a call at 800-619-3000 to speak to our Customer Care team for this information. You can also visit our website to unsubscribe to all emails or just certain emails of your choosing to make sure you are getting the emails from JTV that you need. Please contact us at 800-619-3000 or by email at customercare@jtv.com if you have any additional questions. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you again for taking the time out to write this review.
Having read over a few dozen reviews I'm left wondering why they all seem to be 1 star or 5 stars... next to nothing in between! People hate it with a passion wanting to call their State Attorney General's office on them or the best jewelry seller in the world!
My wife and I have purchased literally hundreds of pieces of jewelry through the many years with them (they documented back 22 years but I'm sure it's been longer... back to ACN days) and are well over 90% pleased with our purchases or customer service related issues. Never once have we had a heated conversation with anybody there and always had our issues resolved.
Just this week I had a very expensive purchase disappear and called in and was assured that if it didn't turn up, they were going to simply replace it... no charge. As it was, our mail delivery lady put it in the wrong box. Point being, they were going to make it right if necessary.
My advice is to try it out, get something you buy from them appraised, give them a chance and make your own decision. If it's not to your standard, go spend more somewhere else because you will not beat their prices.
I give them 4 stars because there is always room for improvement, and I tell them that!
Products used:
Hundreds of Jewelry purchases through the years
Hello Paul, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family for so many years now. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for! We think that there is always room for us to improve, and we do greatly appreciate your feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I love shopping with Jtv they are really a good company to purchase from and customer service is really nice and friendly to talk with when making a purchase or paying a bill,they are my favorite place to shop
Tip for consumers:
Jtv is a wonderful company to shop with
Products used:
Jewelry
Hello Teresa, thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
When you show a beautiful Bella ring and say "even a man can wear this" it turns your customers off! Don't go woke!
Hello Martha, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I sent back an item on the 8th of January and still no return information from JTV, if this is what happens with returns rather not order in the future.
Hello Janet, we thank you for providing your review. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience you had with your return, and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review. Thank you.
I ordered a ring for my wife and gave it plenty of time to get shipped. I ordered it on November 21th and it was supposed to be here November 24th. Here it is December 6th and no one can tell me where my ring is or why it has not been shipped. I'm now afraid I don't have a present for the occasion. I am so disappointed but not as disappointed as the person I now don't have a gift for.
Products used:
Woman's ring
Hello Christopher, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
JTV, in my opinion, is a clearing house for subpar gems. Everything I've purchased is slightly imperfect. On air, everything sparkles. The television platform is staged with bright lights. The sales associates create an urgency for buying before items sell out.
Prices could go up or down by $50 to $100 in the same day, which is infuriating. There's nothing like buying a ring one morning, and finding it discounted by $65.00 in the evening.
I have purchased an embarrassing quantity of jewelry from this venue over the years. Everything from silver to 14K. However, the "divorce is coming," as any resemblance of quality, is completely lacking: flawed stones, stones advertised as colored, yet are completely colorless; rough edges on prongs, poorly set or crooked stones, stones like moonstone advertised as reflective or colorful … but really looking like grey chunks of nothing in fancy settings. I feel JTV markets to an uninformed or new viewer, thus, taking advantage of them. Those of us who know better based on repeated experiences, need to make others (new shoppers), aware that what is advertised may not look anything close to what you receive. I've been and still am returning, a few recent purchases. The quality is poor. My suggestion to leadership teams is offering a ring for example, tanzanite; but offer the customer choices and price ranges to choose from by offering a good, better, best gem stone. Offer a setting with gold over silver, or in 10K or 14K. Also, why not have an actual "clearinghouse" for pieces that are returned. Give shoppers an opportunity to purchase "final sale, no exchanges or returns" items at a deep discount. I think if customers had a say in what they chose to purchase, knowing upfront they are buying something slightly imperfect, there would be a lot less frustrated or angry consumers. Overall, I'm disappointed in this shopping venue and have lost confidence in them.
Products used:
Jewelry
Hello Ann, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Love most of what I have gotten from JTV. Only a few things had a problem with. All in all satified.
Tip for consumers:
Only thing is it impossible to get a JTV PERFERED CARD
Products used:
Jewelry
Hello Susan, thank you for leaving this sparkling review! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience. Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
My only issue with JTV is that their hosts talk WAY TO MUCH! I want to see the item, not hear you jabber on about it. My purchases have been awesome. The jewelry is beautiful. But the hosts are incredibly long winded, terrible. I've changed channels because of the constant jabber, jabber, jabber.
Tip for consumers:
Everyone I've had contact with is very nice and professional.
Products used:
Rings
Hello Susan, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We are so happy to hear that you are satisfied with your purchases from JTV! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
This ring I was very skeptical on getting the picture. Definitely does not do it justice. I absolutely love this ring!
Just look at the photo. They do nothing to help you after you spend over a thousand dollar! Had it fixed twice by 2 different jewelry repair. Spent another $200 after I called them and they did not want to help at all! Both jewelry repair places said poor design won't hold up. And guess what...here we go again. When I called they were willing to help if I sent if off and PAID to have it fixed. $1000 later it is trash!
Tip for consumers:
Just know that all they are telling you is wonderful until you receive it.
Products used:
including the ring almost all but 3 things broke.
Hello Parker, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I just got a response to my numerous emails my shipment wasn't received.
If they left off West after my stree address, it won't get delivered.
However, I believe I also gave my P.O. Box number. It should've been delivered by now. I was expecting it on March 4th.
Customer Service said they've not received it back when they'd said there was an issue with my address.
So, please do an investigatation the shipping company you're using. If I didn't get my order, and your company hasn't received it back, there's a problem.
I checked my Post Office and they've never received it.
Thank you,
Martha
Hello Martha, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
I have been a long time customer of JTV and I have not had any issues with most of the jewelry purchased.
I had a few pieces that i have returned but overall i have kept most of the pieces I have purchased. My only complaint regarding JTV is on television the pieces appear larger than what they are. So when get your order its looks smaller than what you viewed on TV
Tip for consumers:
if you are into jewelry and you are looking for something that wont break the bank JTV is for you. they have gemstone jewelry that wont break you budget and if you don't like your piece you can send it back within 30 days of purchase there will be a 6.99 return shipping fee
Products used:
most products purchase
Hello Susan, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. Our goal is to provide excellent service to our customers, as well as quality products that are accurately depicted on air. We do offer measurements if you are unsure about the exact size of an item that can help you make an informed decision about your purchase. You can view this information on our website www.jtv.com under the product description, or you can give us a call at 800-619-3000 to speak to our Customer Care team for this information. Thank you again for taking the time out to write this review.
Your products are beautiful, and no one can touch you prices and value. I love the shipping rate. Delivery time is a gift in itself. The specials, specialty buys, power buys, and the jewelry sets you offer have kept me as a 15+ year customer. Your operators are nice and eager to please.
The only non constructive thing I've experienced is the latches on the necklaces. They are almost always too small. One more thing. Your offer beautiful neck pieces, but then you add an ugly, too simple for the gems chain. 9 out of 10 times that ugly chain keeps me from buying the item.
Hello Joan, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I was very pleased with the customer service, and my ring is very beautiful. One of the best buys I've ever made
Hello Dennis, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
I've been shopping with JTV for approximately 14 years now! I still own my very first purchase: a 10 carat yellow gold anniversary band with baguettes and rounds, and I've never looked back.
Following I am sharing some highlights of items I am particularly fond of:
Tip for consumers:
Regarding receipts, I've a huge stack of receipts collected over the past 14 years or so, but I would be hard pressed to locate each applicable one. Besides, I tell everyone I am as organised as a flea in a tornado! Also, I'm sure I've earned a black belt in misplacing things...but not my beloved jewellery!
Products used:
Let me explain the photos please:
° Frames one and two: These are stones I won from JTV many years ago, with the exception of the opal (I purchased it from you; it came from the closed Australian mine, which is closed). I have had jewellers literally beg me to sell this opal ring to them! Never!
I took each of the other centre stones to my jeweller to design rings. a) Alexandrite helped with clean white diamonds, b) Champagne diamond solitaire in rose gold, c) Burmese ruby (won casting from JTV as well), d) jeweller chose design and included an accent diamond from my wedding ring, and lastly, e) a South African princess cut pale yellow diamond.
° Next is a very lovely champagne diamond accented halo ring I purchased from JTV many years ago, and lastly
° Lastly, I purchased this rose gold accented setting circa 7 years ago. Earlier this year I nabbed this large, gorgeous London blue topaz stone from you, and had it mounted. It is absolutely exquisite!
I also own a 2-carat Tanzanite ring talked with white diamonds, cast in 18-carat white gold, but forgot to take a photo of it.
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family for so many years now! We appreciate you taking the time to write us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Instead of stones being prong or bezel set, I'm finding they are glued in. You can often see the sloppy work on the back of the stone. Very disappointing.
Tip for consumers:
Read the negative reviews!
Products used:
Rings, bracelet
Hello Rraine, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Gain trust and grow your business with customer reviews.
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
In 1993, a small company known as America’s Collectibles Network® (ACN) broadcast its first show from Greeneville, Tennessee. Originally offering everything from baseball cards and knives, to electronics and even quilts, ACN eventually focused on its true passion and rebranded itself as Jewelry Television® (JTV). Broadcasting 24 hours a day, seven days a week, to over 86 million American homes, JTV has become one of the largest retailers of jewelry and gemstones in the United States.
Hello Helen, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.