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I am not defending JTV. Everything I purchase there has not been perfect - they have a generous 30 day return policy, so you can just send things back. I continue to shop because most of what I buy are excellent bargains and the prices are amazingly low. This is not a Tiffany's type jewelry channel. I've purchased some amazing things that are great quality, stones don't fall out, and I wear them a lot. Occasionally, a piece will arrive/develop a problem, as is true with all jewelry merchants. JUST SEND IT BACK!
Dee D.'s review of JTV earned 9 Very Helpful votes
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Hi Dee, We appreciate and value your business! Thank you for taking the time to share your experience. We are pleased to hear that you love the beautiful jewelry pieces that you have purchased from us. We hope that we will continue to be your first choice for gorgeous jewelry at terrific prices for many years to come. If ever you have any questions or concerns, we would be delighted to assist you!