JTV is now plating everything with Rhodium and it's a really bad thing. Rhodium goes dull very, very fast. And they are plating almost EVERYTHING with it now! Rings from Belk's Department Store last longer! This new CEO, Tim, is taking JTV down the drain! Returns are being made difficult. JTV did not used to be like this but this new company sucks; they have turned into CON-ARTISTS! AS OF OCTOBER, 2018, STAY AWAY FROM JTV!
This ring I was very skeptical on getting the picture. Definitely does not do it justice. I absolutely love this ring!
I have been ordering from JTV for quite awhile now & I never had a problem getting my orders, placing orders, the sales staff is very knowledgeable, they have helped me alot with suggestions in placing my order, very pleasant to work with I usually get my orders in 2-3 days, I've also been watching Jewel School for awhile too I used to do jewelry sales
Repairs, stringing pearls, jump rings
etc & I have learned so much from them, love watching all the shows but this one is my favorite, I 'm starting to make jewelry too & I just wanted to say thank so much for all of you!
Hello Carolyn! Thank you so much for reaching out to us. We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
Jtv. Closed the auction site. Recently I have some bad experience with them. I won several items they never shipped to me but they withdrew the money. I had to write to the customer service everyday for over a month until I get a response and to wait another weeks to have my money refunded. Also, I was the highest bid several times and they just ignored the fact.
Now their jtv. Final sale site that replaces the auction one is simply a rippoff. You find junk for prices 6times higher than you may purchase in a store. They put up on sale all the Mounika fiend junk and other brand names, that are custom jewlery for ridiculous prices, basically they raised the prices for their unsalable junk under the fake name of final sale. Customers be aware.
From the moment I heard that Paula Deen was going to have a show and a line of merchandise on your network I turned off JTV for good. I am appalled that JTV would hire a known bigot and racist, and promote her merchandise. I thought JTV was an inclusive entity - not one wishing to exclude anyone based on color, religion, gender identity, etc. I cannot tell you how to run your business, but you will not be getting any more of mine. After literally THOUSANDS of orders, I will never be placing another one.
Hello Nancy, we thank you for being such a valued customer and appreciate you reaching out and providing us with your feedback. It is never our intent to upset or offend our customers and we are always happy to find ways to better ourselves to fit the needs of our customers. Your feedback has been sent to the appropriate team so that it can be reviewed and best used to make your shopping experience with JTV better than it was before. If ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.
I bought this bracelet six months ago! NEVER WORE IT! I went to put it on AND IT BROKE BEFORE I EVEN GOT LATCH HOOKED! First LATCH BROKE THEN HALF BRACELET BROKE I NEVER WORE IT WAS $200! ARE YOU KIDDING ME I JUST PUT A REVIEW IN ORHER DAY OF TWO OTHER PIECES AND STILL GAVE THEM BENEFIT OF A DOUBT I AM F PISSED I NO LONGER TRUST OR BELIEVE ANYTHING THEY SAY LIARS! LIKE I HAVE MONEY TO SPEND THEY OBVIOUSLY DO NOT CARE AT ALL! I am CONTACTING SYNCHRONY AFFIRM AS WELL AS SEVERAL CREDIT CARDS OF THIS! BEWARE
Hello Joy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I must say I am very shocked at all the negative reviews. I have been a loyal customer to JTV for a year now and I have never one issue with them. Anytime the jewelry is defective ( which has only occurred once for me), the customer service is great and will send you a return label and get your new jewelry right out to you. I have ordered several pieces from JTV and use them solely to build up my jewelry collection. The online ordering process is very easy and the shipping is fairly quick too. Also, my favorite part of JTV, the stretch pay option is a really convenient way for people like me (college student, not so much money to play with) to own nice fine jewelry without the huge up front price tag. Their jewelry is truly great quality and their customer service is fantastic.
I just had to put my experience out there. It makes me sad to see so many bad reviews of JTV because they have never done any wrong to me. Because of them I am able to build my collection of gorgeous jewelry now and not have to wait until I have graduated college and am making more money.
Their jewelry is WAYYY OVER PRICED, CHEAPLY made, and POOR quality for 10-14K gold. Ring break (split) in less than a month. They do not like to refund money for item(s) that were not received by purchaser (account holder). Customer service agrees to refund. You sign the claim, send it back and get denied a refund and expect you to file a police report on someone you don't know, never heard of, mystery. But they still want to take your money (stretch pays) out of your bank account for 5 months. NOT MY MONEY! They are thieves. Better Business Bureau.
Hello Michelle, we thank you for providing your review. This is definitely a frustrating situation and we do genuinely apologize. We want to make sure it is handled appropriately and fixed as soon as possible. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
I send back a ring within one day of recieving in mail, I called a week ago to make sure they had it and they did I called again a week later customer service told me they were behind in processing due to I don't know what she said at that point because I had tuned her out she than told me it would be another week to return to my card!
Hello Shelly. We apologize for any frustration. Once your return has been received at our facility, we ask that you allow 7 to 10 business days for the credit to be applied back to the original method of payment that was used to make the purchase. Additional time may be required by your bank or card provider to reflect the refund on your statement. Please contact us at 800-619-3000 or by email at customercare@jtv.com with the Order Number or Phone Number associated with your account so that we can review.
If at all possible, pay in full for items or you stretch pay. A representative assured me that a soft credit pull would be done through Synchrony Bank, (29.99% rate), but a hard credit pull was done. This has a major impact to credit scores. I advise the rep I spoke with a JTV that I was recently the victim of identity theft and did not want to have a hard credit report pulled. When I called JTV I was speaking with numerous people and was constantly transferred and was ultimately told that they would call Synchrony Bank with me on the phone, which was done only after speaking with numerous people. Neither JTV nor Synchrony Bank are willing to help with this credit inquiry.
Long story short, be sure you know the difference between a hard credit pull l and a soft credit pull and the impact it has on your credit. If that's not enough to discourage you, realize that Synchrony Bank is charging you an absolutely ridiculous rate of 29.99% interest unless you pay the item off and fall within whatever promotional time you are offered with said purchase.
Hello Ivy, thank you so for taking the time to provide such valuable feedback. We sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. While JTV is not in control over the actions Synchrony Bank, we appreciate you and are here to help you along the way. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
This card is still charging me after twice paying the TOTAL AMOUNT DUE!
Have canceled card and will no longer do business with JTV...asked them for assistance...not a suggestion ever. They are not concerned with "custom service " Good riddance! SYNCHRONY BANK SUCKS!
Hello Yvonne, thank you so for taking the time to provide such valuable feedback. We are so sorry you have been faced with this experience! While JTV is not in control over the actions Synchrony Bank, we appreciate you and are here to help you along the way. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Ok so i get thet it gets bad reviews. Can someone please tell me a good site/company that gives you quality stones?
Im just looking for loose gems thank you.
Was a good customer to JTV. Boy was I sucked in well, and being ill it seemed so important that I left a "legacy" as the host says for my children, and future grandchildren. Well two of my legacy pieces were not as stated. I received two letters in one week from JTV, first was a letter saying the Praisiolite ring I order was found to be an artificial stone... WHAT, the second was to tell me a Mystic Topaz ring I ordered was more than 5 carats less than what it was sold for. I thought these were experts, no one noticed? They gave 3 days to return the items from receipt of letter, the most shocking is the end the letter with "we hope you are enjoying your jewelry"! I'm not sure what to do? So sad, feeling stupid and ashamed for believing they really cared, and am sick over the money. Watching now I realize they talk about their pre show meetings, then why are the always so surprised by the price of the item as if it was a gift from Heaven that just dropped into their studio. One more thing please don't buy their diamonds, you do get what you pay for! This has been a sad situation that has only become worse thanks to JTV!
Instead of stones being prong or bezel set, I'm finding they are glued in. You can often see the sloppy work on the back of the stone. Very disappointing.
Hello Rraine, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I bought a few Ruby items for my daughter for Christmas. The Ruby bracelet came to me with two stones missing., returned it, came back with one stone missing, returned it came back fine, my daughter wore it once in her house, and a stone fell out again! That was the fourth time returned, waiting now for re-embursement. I will NEVER buy from this company again! I think four times is quite enough for them to get it right... but noooooo. Not only is it STRESSFUL to continue returning the same bracelet, four times but most inconvenient, aggrevating, time consuming! NEVER AGAIN.
Hello Jeanne, we apologize for that the item you bought continued to come defective like that and it should not happened in the first place. When an item gets shipped out it can go through who-knows what kind of handling as the package makes its way to you. We have submitted your feedback to see how we can improve our shipping so that this issue lessens in the future. Of course if you ever receive a damaged item please make sure to contact us as soon as possible via phone at 800-619-3000 or email at customercare@jtv.com!
My Aunt (87 years young) thought she was investing for the future. I have tried to sell her loose gems she has collected thru the years, as she needs to have income for her rent. (Almost $50,000 spent if not more at JTV the last 10 years). NO ONE WANTS THEM. THEY ARE NOT REAL!
Hello Pamela, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. We are able to be contacted via our Customer Care department at 800.619.3000, email at customercare@jtv.com, or on social media on our Facebook or Twitter.
These pieces are fairly decent copies of much more expensive jewelry. I have ordered from them three times and shipping is ALWAYS A PROBLEM. Items can take up to 3 to 4 weeks to arrive. Now they are telling me it is because of Covid. There was NO COVID THE OTHER TIMES. I ordered two items over a month in advance as birthday presents they are not here. The last I heard I will have to wait another week to claim non delivery and then they will think about a refund.
Hello Alica, we are so upset to hear about your recent experience with JTV and would like the opportunity to review your order to make it right. Under standard shipping, most orders will normally be shipped within approximately 1-5 business days, and time in transit is usually 1 to 5 business days. Are you able to supply the Order Number or Phone Number associated with your account via private Message or email to CustomerCare@JTV.com so that we can best assist?
Cheap jewelry and the most the RUDE AN BIG MOUTH customer service... BEWARE AND SHE SAID HER NAME IS RANDY they offer a credit called brilliant cash it's definitely a SCAM, AND YOU GET WHAT YOU PAY FOR. CHEAP QUALITY
Hello Tammy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
YOU HAVE A PROBLEM WITH SOMETHING AND YOU THINK BUSINESS OFFICE WILL HELP? :) AFTER YOU WAIT 15-20 MINUTES OR SO, SOMEONE GETS ON PHONE AND DUMMIES AROUND TILL YOU GET UPET AND HANG UP. THIS DOES NOT SPEAK WELL OF THE COMPANY. BUSINESS OFFICE NO GOOD? THE REST OF THE BUSINESS WILL FOLLOW IN QUALITY. I JUST WANT TO GET INTO MY ACCOUNT! "MY" PASSWORD IS WRONG, "MY'' EMAIL ADDRESS IS WRONG, THEY DONT HAVE ANYONE WITH MY NAME ON AN ACCOUNT, ETC,. ETC., ETC. I AM DONE WITH THEM. THIS IS WHY PEOPLE GO TO WALMART.
I thought I'd try and order from JTV, we'll, the experience was beyond painful. When calling customer service, I never got the same response. My first attempt in ordering was a 5 rings set. Not even within 24 hours, 3 stones were missing. JTV sent another set. Because the order was under $ 50, no shipping cost was applied nor duty/custom.
Well, my second order was frustrating and the continuous excuses given was beyond my comprehension. So, I ordered 2 pieces which were suppose to be shipped via UPS. Upon receipt at Canada Post (Canada), I was told that there was duty/customs/ shipping and tax charges of approximately $40. Therefore, I refused the package and returned it back. Return to sender. I contacted customer service and one of the outrageous reasons was " JTV applies shipping charges on EACH piece prior to shipping". Therefore, if I order 10 pieces, shipping cost is applied on EACH piece? I could not understand the reasoning. Are the 10 pieces not in the same 1 package? Why is JTV
Charging for each piece BUT JTV shipped them in 1 package and paid postage for that package.
What I'm trying to express and what was explained to me was that ANY orders below $50, no extra charges are applied? Beyond confused and what a scam. Never again will I order from JTV again.
Hello Pina, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Each item caries it's own shipping charge so that each item can be insured while in transit. We do have some items that are free shipping as a promotion, and an online shipping promotions that can have your order qualify for free standard shipping. Any international shipment does not qualify as standard shipping since it is outside of the U.S. Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. The CBSA (Canada Border Services Agency) calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Please contact us at 800-619-3000 or by email at customercare@jtv.com if you have any additional questions or concerns. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
Overview
JTV has a rating of 2.4 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JTV most frequently mention customer service, credit card and poor quality. JTV ranks 9th among Diamond sites.
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Hello Robinlynn, we use rhodium on some of the pieces we sell as it helps protect the sterling silver from scratches and tarnishing and helps retain the value of the piece as time goes on by protecting it. We may recommend looking at our Platineve coated pieces as that coating is even stronger and shines brighter! We apologize that the pieces you’ve had have dulled, we’re always happy to accept them back to clean, polish, or even repair them! Just give us a call at 800-619-3000 or email us at customercare@jtv.com and we can get you taken care of!