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I bought a few Ruby items for my daughter for Christmas. The Ruby bracelet came to me with two stones missing., returned it, came back with one stone missing, returned it came back fine, my daughter wore it once in her house, and a stone fell out again! That was the fourth time returned, waiting now for re-embursement. I will NEVER buy from this company again! I think four times is quite enough for them to get it right... but noooooo. Not only is it STRESSFUL to continue returning the same bracelet, four times but most inconvenient, aggrevating, time consuming! NEVER AGAIN.
Jeanne P.'s review of JTV earned 26 Very Helpful votes
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Hello Jeanne, we apologize for that the item you bought continued to come defective like that and it should not happened in the first place. When an item gets shipped out it can go through who-knows what kind of handling as the package makes its way to you. We have submitted your feedback to see how we can improve our shipping so that this issue lessens in the future. Of course if you ever receive a damaged item please make sure to contact us as soon as possible via phone at 800-619-3000 or email at customercare@jtv.com!