J&P CyclesReviews 19,023

I ordered two cup holders sun glasses and gloves. I recurved brakes, oil, and an oil filter. When I callled them they refused to send me the parts I delivered right away and said I had to send parts back and then within two days they could get the correct parts shipped to me. They guarantee 100% customer satisfaction but I am not satisfied. My gloves are coming in a different order and they will be going back also. I am done with JP Cycles. I also visited the store in ANOMOSA IA and it was a joke. There is no customer satisfaction.

I recently purchased a motorcycle headlight that had its pedestal mount assembled off center so the headlight appears crooked when mounted. I informed them and the empliyee asked for photos. Then he told me it was not warranted because I put it on a Kawasaki not a Harley even though it is recommended by them for a Kawasaki. He also said he doesnt think it looks crooked so I am lying. Then he said it can't be returned because it was installed. For a warranty? These guys are completely dishonest and will not stand behind their products, but wold rather come up with every excuse including calling me a liar to avoid raking responsibility. Go elsewhere.

I ordered a Dunlop 4 series tire and called a few minutes later to change to a Dunlop 3 series. Less than 15 minutes after I placed initial order. Amy the customer service so called supervisor said they couldn't change the order after 15 minutes, well she kept me on hold and on phone for 10 minutes and I did in fact called within that time frame. I called on a Saturday morning and found out tire wasn't shipping till Monday. They lost a sale and a customer. Ridiculous that order couldn't be changed from a Dunlop 4 series to a Dunlop 3 series. Buy elsewhere Amazon, eBay, Bike Bandit or any other vendor. Very unprofessional customer service

I ordered a HCI 105 polo style half helmet on 2 MAY 2019 and did not get no email confirmation or and updates as to where my package was. So after 6 Business days of not receiving my package I decided to give them a call and see what the deal was. After talking to their head supervisor named Amy she told me that the website states "package usually takes 2 to 4 business days to ship" in which I told her six business days has already passed. She also stated that they were not sure when they would receive the package from the vendor but when they did she would do overnight shipping. So in other words if I get my package it would probably be well over 12 business days and that's where the misleading and false advertisement come into play. The problem I have is them lying to customers about their ship time making people think they will get the package within 2 to 4 business days when in reality they do not even have the product to ship out and are unsure as to when they will even get the product from the vendor since they do not have it in stock. If you do not have an item in stock, at least state it some where on your website where people can see and know that it might take a month for them to get their package. I will never order a single item from this company ever again and will tell every one of my friends and never order product from here unless they want to wait two weeks to a month to get their product.

I need to purchase you pistons for my bike. I went to jp cycle website, found the Pistons I needed and purchased. According to the website and marketed them as the set buy the title of the part as being "replacement Pistons with an s" and the picture showing Pistons side by side. When placing the order it asked me for quantity because of the picture and the description I assumed that it was buying the set so I put in quantity of one. When my order arrived there was only one piston in the Box. It pissed me off because I could have gone somewhere else and purchased the set for $10 more. When I called customer service basically they told me too bad. Last time I'm shopping with them

It was my first time ordering from this place. I order a rear and front tire plus added 69 bucks for next day delivery and after a week of not showing up I called them to complain. They stated that due to me being a first time ordering and because my purchase was 420 bucks the flagged my purchase until I called them. They stated they do this all the time to prevent theft. I wonder how they get repeated customers if the very first time someone orders they $#*! them around and hold their money hostage.

$40 to join their "Gold Club" on the promise of $15 off your next order
Of $50+... What they don't tell you upfront is that any brand of
Interest (see jpcycles.com/promotion-e) is excluded from this so-called "promotion". You find out only during the check-out process.

I detest their practices, their prices are high, and I feel cheated out of $40. Never again

I purchased an avon tire for 140.00 in march of 18. March of 19 (a few weeks ago) I noticed horrible deep cracks all along both sidewalls when getting my bike ready for spring. I put less than 3500 miles on it. Emailed J&P pics and they said since its been a year they cant really do anything without an avon rep giving the ok. I called the avon dealer THEY referred me to and the avon dealer had no idea why J&P would have sent me their way, and explained they are a wholesaler and don't do installs, this ciuldnt diagnose my tire anyway. Ling story short, J&P doesn stand behind their products, gave me the runaround, and I'm out 140.00. Just bought a shinko super classic from amazon for 69.00 and free shipping. Never again J&P.

You might as well go with Amazon these days. At least then you'll get your parts on time. I placed an order on Mar 7th. Most of my order was processed timely, but I never got confirmation of shipment for my cams. 6 days later chatted with their customer service'. Got BS answers... about an hour later I got an email saying my order shipped. The charge for that order just hit my bank tonight. A week to process an order that is in stock... sorry excuse for a business. Go elsewhere for your motorcycle parts.

I ordered 1 part for a motorcycle, paid with a bank card, was told that it would be 4 to 6 days when I will receive it. I was also told that I would get an emailed confirmation and receipt. 2 days later, I never received a confirmation. I called and spoke with them, I was told that it takes up to 4 days for credit card to be verified before the item will be shipped. I am angry now but keep my composure. The person I spoke to could not explain why it takes so long. I was asked for the last 4 digits on the card and exp. Date for verification. I gave him the info and he said ok we will get this out today for you. I asked if I will get confirmation was told yes within an hour. The next day, still no confirmation, I called them and asked to speak to a Manager. I asked why is it taking so long to get a part that you had in stock? He took my info and placed me on hold. He came back and said we had shipped your item a few hours a go. I asked him why I didn't get a receipt or confirmation, he blamed it on his system. The guy showed no sign of remorse, just told me I will be receiving it in a few days. He gave me a tracking number, when I tracked it after the phone call, It stated that the label was created not yet en route. First time using these guys and last time.

Did not ship o rings for air cleaner said it would be a week till i get them i paid good money for this product service is crap sent email regarding order before it ships never herd a thang from these idiots

I ordered parts Jan 22nd expecting it to ship 23rd, but was informed the parts have to be sent to the warehouse prior to being shipped by plane. I became impatient and kept checking if the parts changed from processing status to shipped status but nothing changed. I kept in contact with their customer service through chat through updates (how I found out the parts had to go to the warehouse first), and I was getting different time frames on when the item would arrive. I started to feel unsettled, until I noticed it did change to shipped on Jan 28th and my item arrived with all items as advertised on the 31st of Jan. I would say J&P Cycles is perfect for the motorcycle enthusiast, but please know that patience will be needed if living outside the main part of the United States (i. E. Alaska, Hawaii, or any other plane requiring shipments). Also side note, J&P cycles will let you know that they had to cancel part of your order if certain things like chemicals could not be shipped, but they will still honor the rest of the order.