J&P CyclesReviews 17,468

I ordered a large helmet and I recieved a XXL. I returned the item which was easy but did not receive any notification of when they recieved it and when I would expect it to be shipped back with the correct size that I ordered. After contacting them they tell me they recieved it 4 days ago but it can take 3 to 5 days to process returns but he would expedite it for me. So 5 days go by and nothing I didn't even get a tracking number and I didn't even get an apology for their mistake in the first place. So I contact them again and they tell me well because of the holiday... um no I contacted you 5 days before 4th of July and was told this would be expedited and shipped. Oh well no it wasn't, and even after that I didn't get an apology. Then finally 3 days after that I get the helmet and luckily it was the right size! Helmet is great but customer service is no good.

Ordered over $300 worth of parts. They charged us TWICE! Once when we ordered, and AGAIN when it shipped (it took over a week to even ship.) After being placed on hold for 20 minutes, finally reached someone to say that I would have to call my bank. I've never had any problems with being charged twice other than through this J&P Cycles. Still have yet to receive our items, and have the other charge credited back (which probably will not happen.) Had to call my bank and tell them to NOT let J&P Cycles withdraw any more money!. BE CAREFUL.

After several calls about a specific handlebar kit, I finally spent a large chunk of money on a new handler bar and extension kit. My bike is a daily driver, so I waited till the night before to dissemble handlebars. Next day kit arrived, and was wrong. It took me days to finally get someone on the phone. Only to be told I was wrong. Took almost an hour on the phone with a tech for them to finally realize they had indeed sent me the wrong kit. After long convo, he assured me they would immediately send out correct kit. A week goes by and no communication about new kit. I call in, and was told " Oh yea, its on back order"! It has been almost 2 months now, and I am still without my money or a new kit, with a bike still sitting in pieces.

I ordered slip on mufflers and a tail light, neither fit, returned them the day after receiving them. A week later I called customer service, they said that they had just received them and would send a credit to my credit card company it would take 3-4 days. Here it is a month later and I find that no credit ever went to my credit card company. I called JP cycles as soon as I got off the phone with my credit card company. Today JP cycles service rep said that they had issued a refund yesterday and it would take another 3-4 days before the refund would get to the credit card company. Its been a month! I will never do business with JP cycles again! Go to Dennis Kirk or Drag Specialties, these guys suck!

I returned a part that had rust on it for replacement over a month ago. Because I misplaced my ups tracking # that I downloaded from j p they were of no help finding my return. I was told that it was probably a mess up on ups side. After I found my tracking # it was discovered that my return was accepted and signed for at j p over 3 1/2 weeks earlier. After I talked to a supervisor on a Saturday to let him know my displeasure he assured me that a new part would be pulled and shipped 1st thing Monday morning and that I was guaranteed to receive it by Wednesday. You can guess my disappointment and anger when I received an e-mail Tuesday saying that my part was shipped that day and not on Monday like was promised. Here we are Wednesday and no parts delivered. Another call to j p (at least my 5th or 6th one with 20 minute waits each time) and blah blah blah is all that i'm hearing from the supervisor. Never once was I asked what could be done to make this up to me.my bike has been sitting idle for over a month while our short riding season dwindles away. Thank you so much j p cycle. My advice is to spend your hard earned money elsewhere. I just hope that when I do receive my part that it is o. K. and doesn't need returned.

Like most others whom have dealt with these scam artists I too experienced lies, lack of caring, absolutely NO customer service, hours on hold to talk to a Rep. Only to get a minimum wage employee with an answer sheet. Found out my order was still in "Picking" for 8 days with No answer as to when it might ship. After not getting through to customer service I called to place an order on same item, was told it was In Stock & would ship in 1 business day whereupon I informed them I had already ordered said item and it was still "IN Picking" after 8 days. Woops employee then stated mass orders at this time and they were unable to keep up,,,,,, whoa there trigger... you just told me it would ship in 1 business day.

Worst company i've ever delt with! They get you to pay for next day shipping but wait 10 days or more to ship it. They say it has to go through processing first which takes around 5-10 days! There customer service is a JOKE takes 10 min. On hold if your lucky!
If you return an item you never hear from it or your money again! I talked to customer service and ask if i could cancel my order and get refunded, there answer was that i would have to ship the items back! When i told them that they had never shipped them to me THEY LAUGHED AND HUNG UP ON ME!

"Received partial shipment of order in a timely manner. Weeks later remaining item status still reads "In Process" and magically the invoice says that the item is not returnable, no mention of that prior to purchase. Returned the item I did receive following their exact procedure, it fell into a blackhole. Multiple emails to Customer Service regarding both the return and the item that has yet to ship with no response, 24-48 response promises are a joke. Tried online chat with CS rep multiple times with response. Finally got someone today and they were of absolutely no help, nothing they could do about anything and didn't even try. A decent rep would be concerned about their customer and at least try to contact Returns and Outgoing to see if anything could be done. "Willy" didn't care and typed "i need to go" and ended the chat session. Take your business elsewhere, they don't care about you! Perhaps they will reply to this with the same bogus response they've been giving to the other poor reviews saying they care and that I should call them... J&P, can't you see people want real action? Fact is, someone in charge needs to be bounced and your system needs serious revamping."

Try calling them to check on the status of a shipment. Since they didn't email a shipping status for something as small as a horn, I called them and was placed on hold for approximately 20 minutes. When their rep finally answered I was told, "We're waiting on the vendor." Really? After one week?! If they don't keep something as small as a horn in stock, good luck getting other parts delivered within a reasonable timeframe.

From PayPal:

Dear J,

We have concluded our investigation into your case and have decided in your favor.

We were able to recover $24.98 USD and this amount has been credited to
You. Please allow five business days for this adjustment to be posted.

I had problems with these semi-capitalist years ago. (Old Owner?). I absentmindedly placed an order for a single (in stock?) tire and when I realized that they hadn't shipped the following day, I placed my first call. I held for 23 mins and "was disconnected after 30 seconds with somebody named John"?
My chat was never answered. The only connection that I could complete was the "New Order Line" and even they hung up after my first question?

"Order 2 helmets from them, not being sure of the fit and style i went ahead and place the
Order after receiving them i keep one and returned the other... and now the problems began... order was received by them on the 26th of April 2 weeks later i call to check the status of the returned was told that it was not processed. May 20th called them again to check and still it was not processed, i was told that he would take care of it... so now today may 28th i received an email saying that it was processed and $0 dollars are credited because of restocking fees... so i pay $49.99+tax for the helmet and $7.99 for the returned label and the rest for restocking... so now i have to call my credit card company to fix this..."

My negative experience with J&P Cycles was quickly turned around. I received my first response the same day advising that someone would be following up immediately. First thing this morning I received a call from a customer service supervisor named James who went above and beyond to remedy the situation. The quality and quantity of service was far more than what I expected after the prior days interaction. You have definitely retained my business! Thank you!

Ordered 12 parts April 22/16. Website showed 11 as shipping in 1-2 days and 12th part shipping in 3-4 days. I contacted J&P May 20/16 by email as I had heard nothing from them since April 22. I received an email from them May 22/16 stating that none of the 12 parts are available. I checked their website May 23/16 and all 12 parts were shown as available. I have asked to cancel order, but they don't reply to emails or answer phone [ on hold for 32 minutes and finally gave up] l have dealt with this company since 1998 and they were the best when John ran the company. New owners and Zach are doing their best to undo all of John's hard work. A lot of customers will get taken for a lot of money when J&P goes down. Their new business practices are not substainable.

I ordered the rinehart performance baffles for the 45 Motopro. Shipping was to a friend who was staying in San Diego Hotel. Brilliant thing was, the shipping address was bang on to my friend but in my name and the hotel therefore had a hard time trying to locate the same. Further, the product says that all installation hardware is included and it was supposed to come with screws and lo and behold the required screws are not included.

I placed an order on 4/25 for an oil change kit which was scheduled to arrive on 5/4. On that day I received a notification from UPS that the package was damaged and was being shipped back to J&P. I contacted J&P and notified them to process a refund when they receive the return. The CSR said that he would note it and didn't give any further info.
J&P received the return on 5/9 and nothing happened. I finally called on 5/19 and was told that they are taking at least 3 weeks to just process a return so I shouldn't expect anything until after that time. I asked if there was anything that could be done since the return was not due to anything that I had done. I was told "that's just how it is".
So now I had to purchase an oil change kit at the local harley shop which was much more expensive and I just have to wait for my money to be returned.
I will not be using J&P again.

I ordered a saddle bag and rain pants from them on 09April... The bag arrived in 3 days... The pants were listed as not available from vendor... After many E-mails and attempts to get someone on the phone[this is all but impossible] Elise called me on the SIXTH OF MAY and told me the pants were no longer available... I requested a refund... She said my credit card would be credited. It is now 17 May and no credit has been issued