From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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They are a garbage company, I've, along with hundreds of other people, have been waiting over a month for a refund on returns. The take the money from your account, send junk, and never refund you. I've opened up a case with the BETTER BUSINESS BUREAU, and suggeste others do the same. It's easy on line... I'm trying to get a class action Law suit against them. Be warned..
This ship is going down! I can't imagine anyone wanting to wait for as long as they do for the simplist of items. Example, I ordered an inner tube. That's it, a week later it is still in picking. I contact the Rats and they tell me it will be shipped that day or the following. 5 business days later, still in picking. Called again just to inquire if anyone was actually working and was told they have it in stock and should be out today or the following. That should be their tag line "when we get around to it". Stay far far away, go to Amazon or somewhere else!
I've been a gold club member for years. The was a time JP shipped anything within 3 or 4 days. No longer. Almost anything is Pending Vendor Arrival. I've been waiting for 22 days on a clutch cable. A clutch cable! It should be right on the shelf. As for customer service. It's getting much worse. Always a 10 to 20 minute wait before someone answers. Then you will get a different answer every time you call. I cancelled an item a couple days after ordering. Now it has been 14 days and no money is coming my way yet. Called CS 5 times. Each time they say 1 to 3 days it's in processing. From now on ask for a supervisor if you have a problem. They don't read from a script, call you back and actually take care of your problem. I will still order from them because of low prices and a vast array for goods, but they are getting slower with delivery and dumber at CS..
I have had multiple order, one part I have been waiting on for 3.5 weeks, I get no help from customer service. One part I had been waiting for 2 weeks to get, I cancelled the item and then they shipped in anyhow. Today I was on chat with Kyle. I informed him that I wanted my open orders cancelled and wanted to return the part they shipped that I had cancelled. He informed me that there was a return form. I know this return form charges me for shipping and restock fee. I told him I was NOT going to pay for shipping and restocking on a part I had cancelled that they shipped anyway. He ended the chat. I'll NEVER do business here again. The level at which their business is being handled is ATROCIOUS. I had inquired the part they shipped after I had cancelled it last Wednesday and never got a response and now this. I don't have words for how upset I am at this point. I wouldn't waste your time or money.
I am giving 5 stars to James Dean who works customer service at JP Cycles. I have had a frustrating experience over an order, but James stepped in and tried to correct it. Unfortunately he was unable to do so. However, because he was straight forward with me and did not make any excuses, I have decided to give JP Cycles another chance. I am sure he is not paid enough for the grief he is going through right now. I do hope JP Cycles can get its act together soon.
Customer service non-existent the best example to explain this company with this a liar liar pants on fire
Shipping is the worst! My last order took over a week to even process. Just ordered carb rebuild kit last Friday, still says in processing. Amazon from now on, I don't understand the J&P business model, won't be around much longer I'm sure. I wish I could give negative stars...
Josh, I apologize for the issues you've experienced with your order. Our warehouse and shipping are catching up on orders quickly. This is not standard practice for J&P Cycles and we have been working very hard to fix the issue rather than patch it. We appreciate your business and look forward to keeping you living life on two wheels.
Still waiting 3 weeks for an inner tube. Finally got one off ebay in 3 days. Called JP to cancel order and was told that since the order is "in process" it cannot be cancelled. And since it is a tube, it cannot be returned if I ever do get it! Spent 30 minutes on hold waiting for a rep, same for chat. Worse than Comcast!
Over this past week we have made substantial progress and expect to see more as we work diligently to resolve these issues. We continue our focus on problem orders and pushing shipments out our door and to your doorstep. We thank you again for your patience on this matter, we also sincerely apologize for the inconvenience this may have caused you. We will continue to provide updates until all is resolved, we are working around the clock to make sure we can make this right.
I have bought from J&P a couple of times over the last few years and not had an issue until now. I bought an "on sale, in stock, usually ships in 1-2 days" Arlen Ness air cleaner assy. That online purchase was on 3/31/16. After a phone call (after being on hold for 1 hour and 7 min) that only gave me an order number and a "pending vendor arrival", which is also all I get each time I check the site for a shipping status and two unanswered emails later. I still have no idea when the item will ship. If it says "pending vendor arrival" that to me means they don't have it. If they don't have it then why would they advertise it "on sale, and show it as in stock" Seems like false advertising to me, completely unacceptable practices.
Last time I buy from them. I guess they think there are not hundreds of other online vendors out their gladly willing to take our money just for being the middleman between us consumers and the actual manufactures.
Ordered tires... tires! Not some hard, special doohickey, just tires, site said in stock, ships 1-2 days, on sale 30% off... I took the bait. One tire showed up 4 days later, here it is 9 days later and my order still says " in picking". Been on 4 live chats, one person named Gill just didn't respond to my question of when will the other tire ship. The other three just gave me the same line about warehouse issues and one guy told me my order got sent to another warehouse and would ship tomorrow... that was 3 days ago. Joni just simply said "we cannot tell you when your tire will ship until warehouse assigns it a tracking number" really" It's a tire, not a custom gas tank or some long lead item. If you know your going to have a week plus delay stop advertising 1-2 day in stock shipping, its poor business. First and last purchase from Junk & Publishing cycles. Too many other options out there to put up with businesses that will not answer a simple question!
Ordered an "in stock" item 8 days ago, listed as "pending vendor arrival", with no ETA on shipping, still hasn't shipped. Customer service were not able to provide me with a shipping date (after waiting on hold for nearly an hr on the phone). And my card has been charged for the item. Do NOT use J&P, they will screw up your order. These people are a bunch of incompetent boneheads.
The best way to start this post is with an apology. We are very sorry for any issues you may have encountered regarding shipping delays of your orders from our company. It is not acceptable and we have no excuses. We dropped the ball and it is affecting each of you in a negative way.
While an apology is just words, I want to ensure you there are actions being taken to make things right.
First, we have teams working around the clock in our Louisville facility to receive product into inventory that were ordered for the busy season. This includes everyone on our teams with people coming from Iowa to Texas. In changing the location of our warehouse from Anamosa, Iowa to Louisville, Kentucky, we underestimated the impact of these changes and how they would affect our ability to serve you. You might ask why we even started to make such a change - really it was in response to how we could ship products faster from a location that would improve delivery times. Yes, we see the current irony - we are now slower and shipping is taking longer. However, once this initial roll-out is corrected, all of our customers will be pleased with the ability to receive items ordered much faster.
Second, we recognize the importance and value of your time. With this said, we are currently exploring meaningful options that we can provide to our customers who were impacted by these delays.
We are receiving items and shipping items every day. It is slower than planned, but improvements are already being seen. Right now, we are targeting to be back to normal ship times by April 8th. While longer than we would like, we want to be realistic with you.
We are very sorry for this unfortunate slow down and negative experience with J&P Cycles. Our customers are paramount and we want you riding as quickly as possible. Thank you for your patience. We will continue to provide regular updates so that you stay fully informed.
If you would like to check the status of your order, the most up to date information is available on our website. If you wish to call, you may reach us at 1-800-318-4823. Please be patient as we are experiencing heavy call volume.
Humbly,
Zach Parham
General Manager J&P Cycles
Kevin Strawbridge
President
I ordered 1500. 00 worth of parts, waited a month and only got a helmet. They said parts were in Stock, ha! As if. Called and called them, 3 to t days I was told every time. Now I cancelled my order and been waiting 2 weeks for my money. Awful service, never again!
Loyal customers of J&P Cycles,
We continue to make strong progress on receiving our backlogged inventory. We have successfully hired and trained additional personnel to add to our team, they are currently working around the clock to resolve these issues. With all the extra hands on deck and progress we have seen, we are looking forward to accelerating our shipping and receiving of orders. As we continue to address problem orders and blitz shipment of items, we will provide updates in the near future. We sincerely apologize for any inconvenience this has created with your ability to get out and ride. We thank you for your patience.
I am at a complete loss to why, after more than four weeks and 20 attempts to get an answer from the various representatives at J&P Cycles no one has been able to provide a delivery date for the seat which was ordered and paid for on the 28th February 2016.
Probably worse that the lack of delivery date, is the way in which my requests for information or progression status updates have been continually ignored by their so-called customer service representatives.
Its a complete disgrace and if there was a way to penalize or condemn untrustworthy e-commerce websites like J&P Cycles; they should be shut down and forced to stop trading.
I have already asked their company to refund me in full if they are unable to provide the goods paid for. Unsurprisingly, this request, like all those before it have been ignored. They now leave me with no other recourse than to obtain the refund by Paypal, which has been put into motion.
FOR YOUR OWN SANITY - Order from somewhere else. I wish I had.
I have shopped with them for years and it seem that they are having a little trouble at this time from what it was told they have moved there warehouses and are behind on getting out some orders and it may take a few extra days to get my stuff to me but for all the money i have saved using them i can over look a few extra days of waiting yea its a little pain that i have to wait but i will still always buy from them when you call in they have all kinds of people that are willing to help me and willing to answer any question when you ask them
Harley, thank you so much for your support.
Been waitinf for over a month for fork extenders giving the run around wont send them they will take your credit card money don't be a victim they are phony
It's been 2 weeks since I ordered some bars. Customer service will not answer the phone. Live chat is useless No one will come on line. Emailed multiple times. Not one person from this company will answer me. Invoice just shows processing.
J&P is absolutely terrible! I ordered an "In Stock" item over a week ago and my order still says processing. I tried calling customer service and was on hold for over 20 minutes before reaching someone and they told me that their warehouse was backed up. I cancelled my order and found another company to work with. I'll have it in hand this weekend!
I ordered a part from this company after a week I called to follow up on the item I was told the warehouse was behind and that the order would ship Tuesday, I called again on Wednesday and was told they were waiting on the part from the vendor. I canceled the order it has been 3 weeks so far since order was placed. Won't buy from here
Try calling customer service and wait on hold 20 plus minutes trying to find out where my parts are this will be the last time I ever order anything from these guys
Ordered on line, parts were listed in stock. That was about 1 month ago. Never again. Was told after 4 weeks that warehouse was having problems and parts would ship in 4-5 days. That was about 10 days ago. Still no parts.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
OP, we'd like to apologize for the issues and inconvenience you've experienced recently. As a result of the relocation of our warehouse and distribution center, our shipping estimates are not being reflected correctly on our website at times. We've also had difficulty in stocking all our new inventory we receive daily. These are not excuses, but the cause for our recent issues. J&P Cycles is working very hard to fix these issues and have made great progress.
We appreciate the continued support and understanding of our loyal customers and continue to work to improve our new warehouse where we do stock 1000's of parts. Our shipping has returned to 2-3 day delivery for most customers and we're working very hard to meet the high expectations our customers have come to expect from J&P Cycles.