J&P CyclesReviews 17,484

Ordered tires... tires! Not some hard, special doohickey, just tires, site said in stock, ships 1-2 days, on sale 30% off... I took the bait. One tire showed up 4 days later, here it is 9 days later and my order still says " in picking". Been on 4 live chats, one person named Gill just didn't respond to my question of when will the other tire ship. The other three just gave me the same line about warehouse issues and one guy told me my order got sent to another warehouse and would ship tomorrow... that was 3 days ago. Joni just simply said "we cannot tell you when your tire will ship until warehouse assigns it a tracking number" really" It's a tire, not a custom gas tank or some long lead item. If you know your going to have a week plus delay stop advertising 1-2 day in stock shipping, its poor business. First and last purchase from Junk & Publishing cycles. Too many other options out there to put up with businesses that will not answer a simple question!

I am at a complete loss to why, after more than four weeks and 20 attempts to get an answer from the various representatives at J&P Cycles no one has been able to provide a delivery date for the seat which was ordered and paid for on the 28th February 2016.

Probably worse that the lack of delivery date, is the way in which my requests for information or progression status updates have been continually ignored by their so-called customer service representatives.

Its a complete disgrace and if there was a way to penalize or condemn untrustworthy e-commerce websites like J&P Cycles; they should be shut down and forced to stop trading.

I have already asked their company to refund me in full if they are unable to provide the goods paid for. Unsurprisingly, this request, like all those before it have been ignored. They now leave me with no other recourse than to obtain the refund by Paypal, which has been put into motion.

FOR YOUR OWN SANITY - Order from somewhere else. I wish I had.

I have shopped with them for years and it seem that they are having a little trouble at this time from what it was told they have moved there warehouses and are behind on getting out some orders and it may take a few extra days to get my stuff to me but for all the money i have saved using them i can over look a few extra days of waiting yea its a little pain that i have to wait but i will still always buy from them when you call in they have all kinds of people that are willing to help me and willing to answer any question when you ask them

Been waitinf for over a month for fork extenders giving the run around wont send them they will take your credit card money don't be a victim they are phony

I placed two orders, both were delivered with half missing. I was made promise after promise and they did not deliver. I continuously tried to cancel my order yet they wouldnt do it. They took so long I went somewhere else and purchased what I needed. I no longer need the parts and just got an email a month after I placed my order reading that my package has shipped. Wiskey Tango Foxtrot! Thanks for nothing J&P I will NEVER buy $#*! from you again.

Trying to be fair with the two star rating.
This is my third experience with this company the first I would rate an A+ though a small order it arrived on time and in good shape but second and third has deteriorated, the second experience my order was shipped improperly as the box was ripped wide open on arrival, the item was too heavy for the box they packed it in but it did arrive on time as stated. And fitment was not exact but workable. The third experience is where things went ridiculously wrong and was the biggest investment into them $600.00) the website said that all items were in stock and would ship the next day as was right on with my last experience's but Two days later when I didn't get an email stating that it shipped I tracked and it said that it was still in process I did an instant chat with a J&P rep and he stated that they opened up a new facility and that they're shipping system was in chaos but they had the problem work out and that my order has been packed and it's ready to be shipped but two days later it still said it was in process so I did another instant chat with a different Rep and she told me the same thing basically and here it is 4 days later and still says it's in process. Do not trust the website and its shipping time frames! Note! The website to this day is still saying that they will ship the items in stock overnight. With no information or explanation at all on delays in their system. This is false advertising in my book, Interesting a company this size gets away with it with a large amount of $$ one could invest in them

The worst online service I have experienced. J&P advertises item shipped in 3 to 5 business days, bs. My order was placed 7 days ago and I have only received one item. I have been lied to more than once by customer service which I found out because another customer rep told me that I was told that to get me off the phone. I have called everyday after the 5th day and its been one bs story after another. $750.00 order, never again. THE WORST!

They don't really have a customer service department. It's actually their customer disservice dept.
I haven't even received my first order from J&P and they've already lied to me about when they would be shipping my "in stock" item - 3 times in the past week alone. They are slow to ship, but they certainly wasted no time processing the charge to my credit card.
There's a saying - "Fool me once, shame on you. Fool me twice, shame on me." I promise I won't make another purchase from them.
The only reason I selected one star is because there isn't a lower rating. If there was, J&P Cycles would certainly qualify for it, hands down.

I've just bought a set of riser bushes from jp cycle, £30 to buy, to get them delivered to me in uk it cost in total, £100! I was not aware that it would cost so much for what is, a very small delivery! £30 part, £45 delivery then £15.69 on the doorstep for vat! Thats almost £100 for a £30 part. NOT ACCEPTABLE!