J&P CyclesReviews 17,105

Bought a set of parellis front and rear for a r6. Tires arrived very fast within 3 days. Took the front tire to the dealer ship to in stall, when on the tire machine the front tire cracked along the bead. After calling JP cycles they sent me a shipping label and told me as soon as I dropped off both tires at ups they would send me my replacents. The very next day around 2pm I didn't see a change online. The woman I spoke with told me the guy I spoke to the previous day did not work there. So after going back and forth I told her I wanted my money back. This was on a Tuesday when I requested my money back. Thursday I call again and they say they have not received the tires yet even though my tracking number showed they got there wednesday. On Friday I finally got someine to acknowledge the tires were in there possession and would get my money back. On Saturday I finally get my money back but only for 1 tire. I call again... this time I'm told because there is damage to the tire they have to send it back to the factory and that could take a "few months" to hear back. Oh and I won't get the rest of the money back until they hear from the factory. So at this point in time I'm pretty sure I'm not getting my 140$ back I spent on the front tire. I will never use JP cycles ever again.

If I could give this company 0 stars I would. I ordered 1500 dollars of products, then went to go pull money out of my account and found that they had charged it twice! They are saying it's a pre authorized charge and will drop off within 5-7 business days.so your telling me I need 3,000 in my account to buy 1500 of product? Then have the nerve to tell me I have to wait for it to drop off?! Horrible customer service! Now I have to do I claim thru my bank and still waiting to be refunded the second charge. If I want to buy 1500 worth of parts, I expect to only be charged 1500! Their policies are absolute garbage!

I wrote a bad review a couple weeks ago over a no return contact, as it turns out they got ahold of me made it really simple and easy to return for exchange my parts, My brother explained to me that J&P cycles supplies and ships all over the world so they are really busy and ya gotta give them time cause they are always slammed because of the millions of bike riders world wide using them.ive tried removing my bad review but can't seem to figure out how so I have flagged it for removal

I ordered a synthetic motorcycle oil kit for Harley Davidson 2018 FREEWHEELER and the first kit I received was 5 quarts of Primary Chaincase oil and 1 chrome filter. I NEEDED TO CHANGE THE OIL IN MY BIKE. SO I WAITED ANOTHER FOUR DAYS... I Received... Two quarts of 20w50 synthetic motorcycle oil and THREE quarts of PRIMARY CHAINCASE oil. The new Milwaukie engines use 5 quarts... And the same oil everywhere else. I will go everywhere on the internet and write a review about this company and how crappy they are...

Ordered Rainjacket that they said wa in stock and would go out that day to be delivered for a upcoming ride. Label wa created but not shipped as promised. Called next day to cancel then again the day after and both time they said it would be cancelled. Called a third time before it was shipped but again would not stop it and shipped it anyaway the day it was origiginal promenade to be delivered. Was told to have ups redirect it to where Id be on the trip. Seriously. Have phone logs, email and screenshots to back this up. Avoid this company looks the plague. Unethical, untruthful could care less about there customers. Alex

I placed an order for tires; one for my husband and one for myself. The tires arrived to our Canadian home within 4 days, which was awesome. My husband's tire is exactly what I ordered. My tire, however, was a substitute for the one I ordered. While it was a Dunlop Elite 3 tire, it was not the 170/80-15 I specified; it was an MV85B15. They substituted one for the other without checking to see if I'd accept a different tire. When I made them aware of the problem, I was told I could certainly return the tire, but that as an international customer, I'd have to cover the shipping myself. J&P was unwilling to acknowledge their responsibility for the situation. Color me unimpressed.

I got 1/2 of my order after 3 business days. When I checked on the other part it was "in progress". The 1st agent I spoke to said "rules are, ships in 5-7 business days". Now is 5 business days. Still "in progress". 2nd agent says that the part was on back order but is in and she has asked to have the part released. May take 1-2 days to ship and 3-5 business days to get here. That means next week. Asked for an expedite got an apology.

They sent the wrong part I called them they said they would ship the correct part. And when I get my new printer to print a return label and send the incorrect part back. No email to confirm. Called them next day to confirm. Nothing will get fixed until They receive the part in transit from UPS. This is not the first time this has happened. I'm a Gold club member, I think they should be a little more respectful to there customers. I will send the whole order back and buy from another company. I will not do business with this outfit again! They have cost me money and time, just not worth the hassle.

Ordered monster sucker air cleaner and FP3 programmer and received in about 3 days. Also ordered mufflers at same time spent over $1100 and thousands over the years. They sent wrong air cleaner talked to them they said they would process an exchange and get it out to me. After not seeing it sent 4 days later called they told me then would have to send other one back before they shipped new one. Their policy use to be they would send new item and a return label in box to return wrong item. A tway nailed there item back then a day later get an email saying my new order would be shipped the following day. They charged me an additional $35 and sent it slow as they could a week to receive replacement. Have bought my last parts from them will be buying from Dennis Kirk or Revzilla in the future. Worst customer service ever

I placed an order on 03/08/18 for a jacket and after 5 days of the order being "in process" even though it was paid for, I called and was told they were waiting for the vendor and my jacket will be in by 03/15/18 and will ship by 03/16/18. I was told to check the status on 03/16/18 and if it still said "in process" to call back. I checked on 03/17/18 and of course had to call and was told the jacket was in and will ship early the following week. Well here we are more than 1/2 way through the following week and it's still "in process". Riding season is about to start and I have no jacket. I should have read the reviews first

Their standard reply "apologize for the inconvenience".
I was going to buy their Gold Club package, went through most of it and it came up with, HAD TO HAVE A PHYSICAL ADDRESS TO SHIP PACKAGE, how much room in my PO Box does it take to send a credit card size package?
I have no mail delivery at my house, and I have had a lawn mower delivered to my PO box, the only other company I have ever heard of doing this is Disney and I made one call and they said no problem, BUT NOT J&P BICYCLE PARTS, they wanted me to put in the local post office address and then my PO Box #. Who ever thought out this idea is a complete MORON web site only shows most expensive non related parts. I have gone back to the store, and really looked hard at the quality of their products not that good. Will not buy from them ever again, you do not save that much money, not worth the aggravation. This is not the only forum I will be posting on.

Just ordered a $230 Vacuum fuel valve. They sent me the wrong one. I had to send them pictures to prove that i know my right from left. And that even though i ordered a left they sent me a right. Then sent me an email back saying that i was right and that the correct item is back ordered, "Can you make this work" NO I CANNOT MAKE THIS WORK! OH, did i mention i am currently stationed in SOUTH KOREA. So now i have to ship this back, and hope that i get reimbursed for the shipping and cost of the part. I wouldn't order another part from this company if it were free. They wouldn't even give me the curtsy of a return label to ship it back

Ive ordered so many parts from these guys over the years and constantly get the wrong part, being in australia im sure they ignore all my emails to customer service about sorting it out. They do not respond to anything, what does gold member mean ZIP.
Do not use them they have gone down hill big time, they will say anything to get your money and then send you completely wrong parts. I have so many parts i can't use but no its beyond a joke.
Don't ask their so called technitions for advice on parts as they will treat you like a dumbass and say yes it fits! You ask are you sure? They go, is there anything else we can help you with?

HELLO send the right fx*king parts you smartass, and if someone questions you double check.
$#*! service stay away

Im not going to be able to receive a refund for my express shipping because they were closed this New Years Day apparently they were not last New Years Day and no I have paid 30-40 dollars for a product to travel one and a half hours down to Melbourne Florida not only will it not come the expecting time 3:30 1/2/2018 Tuesday afternoon its coming tomorrow 1/3/2018 which may not seem like a big deal but I paid extra to have it shipped a day ahead of time when it couldnt even be shipped ahead of time! What crooks.