About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great selection and delivery was timely; I like the look and the ease of installation. I had done research and new what I wanted and there it was at JP Cycles
It was very easy to order and you had what I was looking for.
I ordered several items to be sent next day air paid extra for that orders shipped from 2locations I guess got one on sat other one didn't come till Monday today don't understand why they didn't both come on sat since the mergers I think customer sic has gone down
J&P always has great products and their customer service reps know their products well. Wonderful experience.
Each time I purchase something from you it has been a pleasure love the chat feature on the website. Every team member I have spoken with is very knowledgeable...
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
They always have what I need. Always high value. I have completed several reviews in the past. Never displeased.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ended up sizing up and sent the other one back. Everything went smooth and no problems.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered a simple pulley cover. It took 27 days to arrive. I called after the first 8 days and was told there had been a glitch in the system and the part had to be reordered. I was not notified. Then it took 8 more days for the next order when it came it was the wrong part. Then it had to be reordered and of course took 8 more days. What should have happened was after the first screw up a manager should have overnighted the part to me. Every other company I deal with does this. Poor service.
William, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
Charged 8 bucks for shipping and still haven't gotten what I ordered. Won't get it until after the 4th, but tracking said estimated delivery date was Thursday August 31st by 7 PM.
Hi Vicky,
Thank you for taking the time to leave a review.
All orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat rate shipping at a discount for $7.99 USD. On average, the shipping cost for the smallest package is at least $15 USD, which is almost double what our customers pay when their order amount doesn't reach the free shipping threshold.
Good experience overall. The electronic module works great
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Just a Speedo cable. Came on time and worked fine- what else can I say?
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
They're products are very good quality. If you have a problem with installation or setup, the customer service department will help you out, and if they can't, they will direct you to where you can get the help you are looking for. Always a good experience when I purchase from J&P.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Very helpful in store, employees very knowledgeable
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered the tire, got the tire. Pretty quick.
What else is there?
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Easy to navigate website, great selection and fast delivery
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Bought some grips. They were equipped with some palm throttle lever, which on other brand is removable. These are not and will never work with my setup, even if I liked this feature, which I do not.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
It took.longer then normal.
I have been ordering from JP for a while now and I seems like the shipping department a taking s nap...
Thanks for reaching out to us, Robert. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Purchase ok but shipping worst ever.claiming items were in stock it took over 8days for delivery.DEnnis kirk will put you out of business.Never had more than 2day lag in delivery wth DK so J&P cannot claim fault of shipper.Lost valuable riding time
Hello Robert, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
My order was received and shipped very quick and the product was packed very well.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I've been waiting on parts for about a month now. You guys need to get your $#*! together!
Joe, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!