About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Friend recommended… great products…website very easy to navigate!
I really like the selections for my bike. Good prices for the stuff I bought today
Simple and easy process and my parts were in stock. Have and will deal with J&P Cycles again.
I have found that ordering products from J&P is as good as it gets. Items are easy to order and delivered very quickly. Returns are a breeze. They are my go to guys for motorcycle parts.
Always easy finding what I'm looking for and checkout is almost too easy.
I've ordered from you guys a few times! I love the ship times and product descriptions
Always seem to have what it looking for. Prices could be better, but I understand today's economy.
1st time here found everything I needed, thank you!
Great selection and delivery was timely; I like the look and the ease of installation. I had done research and new what I wanted and there it was at JP Cycles
It was very easy to order and you had what I was looking for.
I ordered several items to be sent next day air paid extra for that orders shipped from 2locations I guess got one on sat other one didn't come till Monday today don't understand why they didn't both come on sat since the mergers I think customer sic has gone down
J&P always has great products and their customer service reps know their products well. Wonderful experience.
Each time I purchase something from you it has been a pleasure love the chat feature on the website. Every team member I have spoken with is very knowledgeable...
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
They always have what I need. Always high value. I have completed several reviews in the past. Never displeased.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ended up sizing up and sent the other one back. Everything went smooth and no problems.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered a simple pulley cover. It took 27 days to arrive. I called after the first 8 days and was told there had been a glitch in the system and the part had to be reordered. I was not notified. Then it took 8 more days for the next order when it came it was the wrong part. Then it had to be reordered and of course took 8 more days. What should have happened was after the first screw up a manager should have overnighted the part to me. Every other company I deal with does this. Poor service.
William, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
Charged 8 bucks for shipping and still haven't gotten what I ordered. Won't get it until after the 4th, but tracking said estimated delivery date was Thursday August 31st by 7 PM.
Hi Vicky,
Thank you for taking the time to leave a review.
All orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat rate shipping at a discount for $7.99 USD. On average, the shipping cost for the smallest package is at least $15 USD, which is almost double what our customers pay when their order amount doesn't reach the free shipping threshold.
Good experience overall. The electronic module works great
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Just a Speedo cable. Came on time and worked fine- what else can I say?
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
They're products are very good quality. If you have a problem with installation or setup, the customer service department will help you out, and if they can't, they will direct you to where you can get the help you are looking for. Always a good experience when I purchase from J&P.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!