J&P CyclesReviews 17,085

Got a recommendation from the online tech for a turn signal kit for one of my customers bike.the kit came with only half of the mounting hardware and no instructions with no part list "shady" then when i called the customer service tech that had no knowledge of a motorcycle he actually recommend for me to take it to a tech. Lol. When all i needed was the hardware.so when i ask about returning them he said they cant accept return on them because i open the box they came in. What a joke

Ordered a pair of boots two days later the zipper on the side split. I was told that I would have to talk to the manufacturer, it wasn't their issue. From what I am reading if your item is right there is no problem, but since you cant inspect your order before shipment, AND CANT RETURN IT Its a roll of the dice. This is the type of return policy that made me decide that anyone I can warn and myself will never order from them! Wish I could give 1/2 or 1/4 star instead of a full one star. They dont deserve that!

I ordered a primary cover on recommendation of their tech. It came with no starter bushing. I called back to ask my this wasn't included and why this isn't mentioned on the website. I also paid for second day air, btw. I was told "I don't know why it wasn't included either but here is the part number... order it if you want to buy it". They didn't even say sorry or match the shipping I paid for. I'm a motorcycle shop and they've just gotten the last dime from me ever!

Bought an advertised OEM Harley windshield from J&P after being assured by their "Tech Services" department that it was Original Equipment. Got the windshield, measured it and determined it was 3" shorter than the original windshield. Called J&P and was told that windshield was returnable as long as it hadn't been installed. Spent the $53.00 it cost to send it back, only to then be told that the chrome strip on the windshield was "rubbed" and the windshield itself had a scratch in it... Likely from all the shipping back and forth, so item was NOT returnable. It appeared back on my porch 1 week later, so now I'm out 231 +53= $284.00 for a windshield that is useless to me.
Don't worry J&P, you'll never get another dime of my hard earned money for any of your "stuff", and as for your 100% Customer Service/satisfaction-it's a flat out lie,

Purchased a defective klock works windshield from JP cycle. The windshield had a rainbow
Effect throughout the entire windshield and spotted up when washed with soap and water.
Had it on the bike for 2 hrs. The windshield was obviously defective. When I sent it back they
Refused the return, indicating it had evidence of damage or wear. The only damage was from
The defective windshield. JP cycle would come up with any excuse not to return a product.

Website showed my bike, parts that fit it, and green also indicating proper fit.

Part did not fit.

They said I have to pay shipping and insurance to return to them.

After several phone calls they agreed to pay "this one time" as if it was my fault.

I emailed a print screen showing how their website was wrong.

Once the item was returned, they did not pay back the shipping of $31 and additionally charged $8 restocking fee.

No one will return my emails, and I am not calling a 5th time as they make me so angry trying to make me feel like the bad guy for trusting their website.

Horrible experience

Update: They refunded the shipping. Just left the restocking fee.
Alot of work in phone calls, emails, and trying to correct their mistake.
Still will never recommend them or utilize their services. And I'm out the $$$ for restocking.

Fantastic customer service and shipping speed. First time ordering and they lived up to the good reviews. Can't speak for anyone else's experience good or bad, but mine was very very good. I gave the wrong address for my cc and was contacted quickly, but I thought it would delay the delivery & I was disappointed, but to my delight the package arrived far quicker than I had originally expected.

I'm very happy with the packaging and accuracy of the order.

Online customer service chat was convenient, knowledgeable and easy as well, with a follow-up email of the conversation.

First class operation!

I have ordered motorcycle parts and accessories from jpcycles.com for several years. The website is exceptionally user friendly. A search can be limited by make, model and year of a motorcycle to help avoid order a wrong part. In addition, there is an online technician available by chat to further confirm a part to particular motorcycle. There are shipping discounts available for large orders. My orders are always correct and the merchandise is always of quality. I have never had to make return due to order error or defect of an item. Pricing is very competitive. On average, I save 20-40% when compared to buying from local retailers. Shipments are well packaged and arrive within 5-7 days of making the order.