J&P CyclesReviews 17,100

I placed an order on January 12 2017 for a bunch of parts. When i placed the order everything was in stock. I waited a week and contacted customer service and was told that international orders ship out when everything is available. I was pissed and said unless your company moved out of the USA it is not international. Then i was told same goes for that, funny thing happen when the next day part of the order shipped out. And now i am still waiting for the rest of the parts. So i contacted customer service again on February 1 and was told te part is still not available and wont be until February 11 so i said cancel the order and i want to speak to a supervisor. I gave my phone number and was told i would receive a call soon still have not and then i check my email and i have an email saying that my order shipped out that was it. Contacted customer service again and was told that they would send me a shipping return label i said that the money better get back into my account and the part better not touch my property the order was cancelled. So lets see how long it takes to get the money and if the package shows up. I want a refund for my gold membership. I would rather pay double the price than buy another thing from J&P Cycles

Ok this is the response I got i will update my rating when i recive my parts for now I will bump up one star only for the quick response (Randy, I tracked down your item. It was just received in to our warehouse today. Therefore it should ship out later today of first thing tomorrow. The item will be shipping to you out of KY so it should be to you before the end of the week without any further issues. Just as a heads up that item on the site does show an 8-10 day lead time, unfortunately those are counted as business days and today would be the sixth business day so we are actually slightly ahead of schedule. I know that doesn't make it any less frustrating I just wanted you to know that we are on track for were we should be on that specific item. Keep an eye on your email for the shipping confirmation and your part should be out to you in the next couple of days. Once again I apologize for the frustration caused by this and I hope I have provided the information necessary to retain you as a future customer. If you have any other questions please feel free to reach back out to me. Have a great day!)

Probably the worst buying experience we've ever had. Bought new pipes for the Road King, realized I wanted to go for a different look. So I called and canceled 10 minutes after the order was placed, before it shipped. The lady was a total moron, two days later I get an email saying the pipes shipped. I called again and canceled. Sent the pipes back and called them to give the tracking number and they said theonly would be back in the account 2 buisness days. That was two weeks ago. Everything I call they say 2 more days. They won't give back the $550 I spent on those pipes. Company is $#*! with idiots running customer service.

Ordered online a set of H-D tires. After placing the order, discovered almost immediately that the Load Range was too low for this H-D even though the site showed them to be the correct fitment. Minutes later I called Customer Service, nobody there. I then called Sales to have them change the order that was less than 30 minutes old, was advised that the order was already in "customer service" and that I would have to call back the following day. I contacted Customer Service at their opening hour on Sunday and made an attempt to change the order. That request was far too complex for the agent so I asked her to cancel my original order, she said she did and was e mailing the "warehouse". I asked her for an e mail conformation, she refused. I followed with an e mail to CS that explained everything and noted I would re order once the original was cancelled. Received a reply from "Joni" who verified that the order was cancelled by return e mail and that it may take several days to receive a credit. Two hours later I received a shipping conformation that the original order had been partially shipped, only one of the two tires.

Should the tire (s) show up from UPS, I will refuse the order and send the entire mess to my credit card carrier, J and P's e mails included.

While I have no doubt that the company means well, there remains n excuse for the amateur level f customer service.

DO NOT BUY FROM J and P Cycles

I ordered a helmet no prob right? NO after waiting I call in to find out it's discontinued and they told me it may take months for shippment. How does it take months if the item is discontinued. I swear out nation is getting dumber. Stupid, unintelligent, ignorant, dense, brainless, mindless, foolish, slow, dull, simple, empty-headed, stunned, vacuous, vapid, idiotic, half-bake... that is what I think of j&p cycles.

Very disappointed in J&Pcycles, i have been told conflicting information on 2 occasions now, i feel as though they just tell me what i wont to her so i dont cancel my order as they already have my money! I ordered items that stated they were in stock on there website and would be dispatched in 1 business day and then straight away i tried to confirm that the items were in stock and got told 3 of the 6 items were not in stock but would be in there wearhouse and shipped in 2 business days, its now been 3 weeks and im only now being told that it may take 7-10 more days for these items to arrive. Not to mention it is 3 different items i was told were not in stock in the first place! Terrible customer service! At least tell me straight up these items are not in stock and DONT TAKE MY MONEY UNTIL YOU HAVE THE ITEMS IN STOCK! Thieves!

I brought drag bars for my partners Street bob my order came to 76.50 so I continue to the checkout for finish my order where once again states the amount of 76.50.
Once I had made the payment as I always do I went into my online banking to make shore the money had left my account and to my surprise j&p Cycles didn't take 76.50 they took 101.70.
So I did the online live chat to find out what the hell was going on only to be told it was done in US dollars and when making the payment I pay in AUD and this is why I got charged 101.70.
I explained at the checkout i t said 76.50 and my order confirmation sent to my email said 76.50 so why did the amount of 101.70 show up when I went to checkout.
I was told to come back online Thursday and cancel my order as it will take 3 days for money to hit there account and I can stop the transaction and hopefully get the 101.70 back.
A few hours later I get an email saying your order has been shipped so I sent an email and still no reply.
I was also told I paid them 76.50 but because of the currency I was changed 101.70 and when getting a refund I may only get back the 76.50 which means I'll be out of pocket about 30.00 I no it may not seem like much but I have 4 young boys i don't have 101.70 to just throw away and if I new I was going to be charged this amount I would of gone to a bike shop or another company that sold the same drag bars for 75.00.
J&P CYCLES ARE NOTHING BUT RUP OFFS THAT TAKE MONEY HOPING NOONE REALISE SO I AM DOING A BIG SHOUT OUT TO EVERYONE DO NOT BUY FROM THIS COMPANY AS YOU WILL GET RIPPED OFF JUST LIKE ME AND MANY OTHERS...

Well here we go let me tell you about j&p cycles. So I ordered some apes and cables from them, the call taker said hey let's let a tech look at your order, I eventually placed the order and split the cost between two credit cards. So a day later they charge the full amount 600 plus dollars to my bank card, and then charge another 200 plus dollars to the other credit card. I should say this was in no way half and half but rather 200 plus more than it should have cost. I cancelled the order at this point as any smart person would have. Only for them to return most of the money and then turn around and charge my bank card again 200 plus dollars and send out the exact same order I had canceled four days prior. Wtf I don't want your store credit because I doubt I will ever purchase from the company again. I just want you to stop charging my card for items I don't want and found cheaper on another online sellers website.

I ordered a new back tire that was listed as being in stock. More than a week later the tire did not ship. I went online and contacted support. They started to tell me that the tire is in stock and will ship soon. I stopped them and said the tire was listed as in stock over a week ago and has not shipped.

I then asked a simple question "If this is how you do business, why am I a customer?" and "is this company really THIS bad?"

The customer service rep then put in writing that they will ship the tire immediately and send it over night air. Did they ship the tire that day? Yes but they shipped it GROUND. The original order had two day shipping. A week later the tire arrived.

Save yourself the hassle of asking yourself why am I a customer of J&P and order it from another shop.

DO NOT DEAL WITH J&P CYCLES, THEY ARE UNRELIABLE AND DO NOT DELIVER WHAT THEY PROMISE.
On August 9,2016 my husband ordered a Mustang Seat for my bike as a 25th Anniversary gift. He was told they were in stock and it would be delivered in 3-4 days. On 15 Aug 2016, he still had not received it and began checking daily on status. He spoke with many customer service reps and was even told it would be referred to a supervisor but no one ever got in touch with us and the seat was never received. It is now 20 Aug, our anniversary has come and gone and still no seat. After arguing with customer service we find that the seat is actually not in stock and is pending vendor arrival with no known delivery date. Needless to say we cancelled our order.

I would not recommend doing business with J&P cycles. They do not provide current valid information to their customer service department and the CSRS do not listen effectively to get to the bottom of an issue.

Today, 20 Aug, I spent about 15 minutes asking customer service if it is in stock as they told me today. If so, why does the order confirmation say "Pending Vendor Arrival". The CSR finally acknowledged the conflict after I asked that question 3 times. It took us 5 days to and repeatedly asking the same question to get to the bottom of this issue.

DO NOT DEAL WITH J&P CYCLES. THEY CANNOT BE TRUSTED.

I believe they were misleading in hopes that it would arrive from the vendor before the truth of the matter came to light. They cannot be trusted and I would not recommend them to anyone.

I understand the original owners have retired and apparently sold the business. J&P Cycles has lost my business. I ordered and paid for 2 oil change kits more than a month ago... I received 1. Still haven't received the other. Cancelled another order that I placed more than a month ago. The mantra I get is "we've moved to a new warehouse and hired employees who've never worked in a warehouse environment." The supervisor was actually pissed when I asked if they could read. I will never, ever order from this company again. Only gave them 1 star because I had to.

I ordered some luggage from my motorcycle trip that I was taking in two weeks. I was told the order would ship within 1 or 2 days from the factory. When I didn't receive it after 4 or 5 days I began looking at the Order Status and would live chat with Customer Service Reps. The Order Status always said "In Picking". The Customer Service Reps kept telling me it would ship in the next day or so. I finally had to cancel the order and place the order with a competitor. The competitor assured me the luggage will ship today. Keeping my fingers crossed, but will never do business with J&P again!