John G.

Ordered online a set of H-D tires. After placing the order, discovered almost immediately that the Load Range was too low for this H-D even though the site showed them to be the correct fitment. Minutes later I called Customer Service, nobody there. I then called Sales to have them change the order that was less than 30 minutes old, was advised that the order was already in "customer service" and that I would have to call back the following day. I contacted Customer Service at their opening hour on Sunday and made an attempt to change the order. That request was far too complex for the agent so I asked her to cancel my original order, she said she did and was e mailing the "warehouse". I asked her for an e mail conformation, she refused. I followed with an e mail to CS that explained everything and noted I would re order once the original was cancelled. Received a reply from "Joni" who verified that the order was cancelled by return e mail and that it may take several days to receive a credit. Two hours later I received a shipping conformation that the original order had been partially shipped, only one of the two tires.

Should the tire (s) show up from UPS, I will refuse the order and send the entire mess to my credit card carrier, J and P's e mails included.

While I have no doubt that the company means well, there remains n excuse for the amateur level f customer service.

DO NOT BUY FROM J and P Cycles

Ordered online a set of H-D tires. After placing the order, discovered almost immediately that the Load Range was too low for this H-D even though the site showed them to be the correct fitment. Minutes later I called Customer Service, nobody there. I then called Sales to have them change the order that was less than 30 minutes old, was advised that the order was already in "customer service" and that I would have to call back the following day. I contacted Customer Service at their opening hour on Sunday and made an attempt to change the order. That request was far too complex for the agent so I asked her to cancel my original order, she said she did and was e mailing the "warehouse". I asked her for an e mail conformation, she refused. I followed with an e mail to CS that explained everything and noted I would re order once the original was cancelled. Received a reply from "Joni" who verified that the order was cancelled by return e mail and that it may take several days to receive a credit. Two hours later I received a shipping conformation that the original order had been partially shipped, only one of the two tires.

Should the tire (s) show up from UPS, I will refuse the order and send the entire mess to my credit card carrier, J and P's e mails included.

While I have no doubt that the company means well, there remains n excuse for the amateur level f customer service.

DO NOT BUY FROM J and P Cycles