From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always a breeze to find what I need and the turn around time is immediate.
Easy shopping and check out. Affordable. The shocks lowered my bike to exactly where I wanted it,
Great online shopping, items exactly as advertised
Great service, fast shipping, received exactly what I ordered
The product fit amazingly! Super easy install plug and play… I had no need for a resistor. My signals blink fine.just had to make sure it was plugged in the right way…had to spin them a couple times! Other than that it's great and I love it!
I ordered passenger foot pegs and mounts for my 2020 Harley-Davidson Softail Slim. The foot pegs were incompatible with the mounts so I returned them for a refund. The refund has already happened.
Always easy to navigate website. Quality selection, reasonably priced and excellent communication and shipping
Arrived quicker than I expected. Ordered Sunday. Arrived on Wednesday.
Received 3/4 of the ordered items in a timely manner and was refunded charge for item not received and given a 25 credit. Good on customer support but needs inventory system needs work.
Was not happy when my bars came and it wasn't just oil but caked on nastiness. Also rust inside the bars. Wasn't satisfied as my buddy got the same bars and came real clean with no gunk or rust. And was told " sorry, just clean them, sorry for the inconvenience ".
After placing my order, I realized I was only a few dollars short of free shipping. I contacted your customer service who was very accommodating in canceling my order so that I could add more items and send in a new order. Thanks!
Great - at my request, Cathy was quick to cancel my order so that I could add more items. Thanks.
Love J&P! Best parts and fast shipping. Great quality parts.
Items worked great. I placed 2 orders on a Friday same day one in the morning & another in the afternoon. The morning item I paid $35 extra for next day air. The afternoon item I paid regular shipping $7. The $7 dollar afternoon Item was delivered Tuesday 4 pm. The $35 dollar item was delivered Tuesday night 7:30 pm. Point being next day air is not worth the money. I will say J&P was good about it when I called they refunded all my shipping cost.
The person that I talked to was very knowledgeable. I didn't think they had the front tire I needed. She said we do! She took my order and fixed the order I had not completed. The tires came in time for my son's birthday. When shopping for our next motorcycle parts, I will go to J&P cycles. They are very reasonable, knowledgeable, efficient and have outstanding customer service.
No complaints.all the products I ordered were package an delivered.
Very fast shipping. I like that you can lock it if you want. Just need to provide your own lock.
Doing Business for years with J&P, Always GOOD service
Mark
Ordered primary cover gaskets for my shovelhead 4 speed and got the wrong gaskets. Not even close to what I need. I'll be sending them back and hopefully get the right ones. Getting that time of year.
Knowing exact part description can be a pain.
Great knowledge of the staff, and received exactly what I ordered.
Great Simple and easy and fast, great prices quality items
Hi,
My order has to be shipped to a forwarder in Miami and every time I have the same problem.
You ship my order in pieces, and it ends up costing me more money.
Regards,
Nelson
Fantastic experience buying anything from J&P. My most recent purchase was in email reminder notification when in stock. Amazing system, flawless delivery, exceptional speed of purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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