JourneyEd

Stay away from this website. Thanks to the previous reviewer for the info about Academic Superstore being owned by JourneyEd. They have the worst customer service imaginable. I sent academic verification twice and requests to Customer Service for assistance. They cancelled my order with no apology. I waited four weeks for software I really need now. They are the worst shopping experience I've had on the web. Don't give them the business - they don't deserve it.

I purchased software from JourneyEd in the past and never had a problem. But I just ordered Adobe Software and my order has been in the "Shipping" rather than "shipped" status for two weeks. I have emailed the company multiple times about this, and have yet to receive a reply. I filled out their online help form and received no reply. Yesterday I called them, was on hold for over an hour... I was finally number one in the queue (according to the automated voice), but then, I suddenly got a message that told me to leave a message! So I left a message to have someone call me back. No one did. I called them again this morning. So far, I have been on hold two hours. Today, I am not even getting the automated voice that tells me how long a wait I have or where I am in the queue. It's just ridiculous.

Total scam experience buying MS Office and training program from this site. Bought CD version, they sent corrupted download only version. Said they would refund but did not. Called back days later and they said someone in the other department does refunds (but it was approved before!) and would have to call me back to ask me some questions. What questions!? They have my money. Can't get a working product. Can't get the refund they already promised.

My computer crashed and I had to reload my Windows so I lost Microsoft office 2010. They resent me the link where I downloaded it and then went through the school to bill my financial aid to send out disks for the software too. I called to return the disks and the lady tried to tell me I should've seen where they had in red that it was non refundable. I didn't order the disks, but yet my federal financial aid was falsely billed for it. Biggest scam there is.

Made a mistake ordering the wrong OS version of Flash Pro for a class because their site is NOT clearly marked in the titles nor is it on the front page of the item, you have to click a second tab to get to the specs. Oh wait, it is on the page... a teeny, tiny 1/4 inch logo of the OS it is for. Their page is also very difficult to navigate and find information.

Customer service is a joke and extremely unhelpful. I was told I would have the RMA number within 24-48 hours and here I am three days later being told the same thing by a different service rep that I should have the number by Monday. I will never buy from them again and told them so after waiting an hour to speak with an answering machine.

I have wasted soooo much time with this company. I called to cancel an order, and chaos ensued. Their computer systems were "down" for days, or so they claimed, then they shipped the product anyway, even though I canceled it, and then they charged me for shipping anyway (after one of their reps explicitly assured me they wouldn't do this). Now I am waiting on an email from some follow up team, and I'm already sure this email will not come.
I'm seriously considering calling my bank and trying to file a criminal complaint or something against JourneyEd as a fraudulent company to have these charges removed.
Terrible customer service, very unhelpful representatives on the phone.
Please, do not use this company, discounts or no.

I purchased some items in October from them. I wanted 2 additional items but couldn't find them. I know they had it because I saw it a few days earlier. After being on hold for an HOUR the representative have the audacity to tell me without the SKU number she couldn't help me. I could always put in a second order once I found it. What? I was speechless as I desperately needed the software I did find, I purchased it.

In November, I located the 2 items I was previously looking for. Left them in my shopping cart & logged out. The next day, I receive an e-mail that the order was processed. How? I did not enter ANY credit card information. I quickly emailed them back to cancel the order. Turns out, they used the card from my previous order. I called customer service, on hold AGAIN this time 1.5 hours. All the rep could do was send an email. I heard NOTHING back. Today, I telephoned, hold time 35 minutes, & spoke to the customer service manager and he said I had to have entered the card for them to get it. They DO NOT keep cards on file. Then he mistakenly informed me the card number & bank issuer. He then informed me that they had all my credentials on file so I wanted the product. I said NO the credentials were there from my October purchase. I proceeded to tell him I was filing a complaint and he lost a customer his words to me was SO and feel free to dispute the credit card transaction. I told him heard of Karma comes back TRIFOLD. Again his words were SO and he hung up on me.