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1 Review by Sabina

JourneyEd

JourneyEd

11/30/17

I purchased some items in October from them . I wanted 2 additional items but couldn't find them. I know they had it because I saw it a few days earlier. After being on hold for an HOUR the representative have the audacity to tell me without the SKU number she couldn't help me. I could always put in a second order once I found it. What? I was speechless as I desperately needed the software I did find, I purchased it.

In November, I located the 2 items I was previously looking for. Left them in my shopping cart & logged out. The next day, I receive an e-mail that the order was processed. How? I did not enter ANY credit card information. I quickly emailed them back to cancel the order. Turns out, they used the card from my previous order. I called customer service, on hold AGAIN this time 1.5 hours. All the rep could do was send an email. I heard NOTHING back. Today, I telephoned, hold time 35 minutes, & spoke to the customer service manager and he said I had to have entered the card for them to get it. They DO NOT keep cards on file. Then he mistakenly informed me the card number & bank issuer. He then informed me that they had all my credentials on file so I wanted the product. I said NO the credentials were there from my October purchase. I proceeded to tell him I was filing a complaint and he lost a customer his words to me was SO and feel free to dispute the credit card transaction. I told him heard of Karma comes back TRIFOLD. Again his words were SO and he hung up on me.

Tip for consumers: Use a prepaid or gift card with the EXACT amount. I've read that people where charged SEVERAL times for same product.

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