Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
It is WONDERFUL and FUN place to shop! They carry any item(s) at one
Time or another. The people of the company are always helpful with any question
Or problem. It truly is a wonderful company!
Joss & Main is an amazoing online interior design shopping experience. Everything I have ever purchased was of high quality and exactly as pictured on the site. Customer service is very responsive and helpful when issues arise.
Good buys, good selection, easy returns! Fun site.
I had no problems on this website. It was easy to complete my order
Amazing selection and ease of use. Great prices, my only negative, and it's not their fault, is that many of the things I like are sold out. It's because they have great things! Excellent site!
Excellent quality merchandise and friendly web site.
Price is listed on sale never shows up the same when you go to check out and there is no where to question it!
I ordered an item the Clara set and It looked like dollar store perfume bottles when I received it. Was expecting it to be alot larger. Specially for the price I paid.
I had a question about the item that I purchased. Questions that the description did not address. Simple questions like does the item require batteries or electricity. Since the item allowed only a credit return it was important to me to find out if this purchase was going to work in my home. I posted the question on facebook and also on the site. I never got a response. Had to research the internet and other sites to find out information. Three hours later I got the answer to my question from another site.
I ordered a console table with subtotal listed as $599.00. They added on $130.00 for shipping without my knowledge. 4 wks. And three E-Mails later, without receiving my table, I was told that it was damaged in shipment and would be re-sent and half of the shipping returned. They said that they had been experiencing problems with the shipping company in Michigan and were changing companies so that it should not be a problem again. I have not received my table yet and it had been 6 wks. Total so far. The phone # that they gave me to call, is just a recording. My item has been sitting at the delivery terminal for a week so far. Just like the last one. It also followed the same route according to the tracking #. So much for a new delivery company. DO NOT ORDER FROM THIS COMPANY!
I have ordered my dining room table, two couches and 4 chairs from Joss and Main. I have had wonderful service and great quality products. I was a little concern even though the reviews were good on my first order of the couches. I could not be happier and I have ordered swatches for a sectional that I plan to order after reading reviews and checking out all companies.
Really liked the price on the bookcases, but was shocked at the $350.00 delivery price, which was unexpected.
Furniture and home accessories are unique - and quite lovely. He extra shipping charge for a cabinet was a bit disappointing in that it increased the final cost of the piece by 25%.
LOVE the faux florals. The best quality for the best price!
I love this website. The prices are incredible as as the layouts and the way the items are categorized! As an interior designer, this is a great site to save my clients some big bucks...
Excellent customer service. We received a round glass table top and pedestal base that was lopsided.
We called customer service and the agent asked to send a picture which we did. Not even two weeks later we received a new pedestal base at no charge at all and were not required to send the imperfect base back (which would have been a hassle).
Thought it was easy to order... The best buy I've ever gotten. Thank You... Will surely be buying more... Suellyn
I ordered a Crosley turntable and cosmetic carousel from J&M using a mail forwarder, since I am an international buyer. The items arrived to my forwarder within 4 days from 2 separate 3rd party sellers. Anyone who knows about turntables, knows the needle is very sensitive and can break very quickly. However, both items arrived in perfect condition due to packaging.
The only problem I have with this site is the payment options. It would be nice to have a paypal option for security.
If I could give them a zero would, and that is because they have contracted the WORST SHIPPING/TRUCKING DELIVERY COMPANY on the East coast. Have been waiting almost 8 weeks for order and still have yet to receive it. Paid $200 for shipping and on the day I delayed a flight to accept the furniture, the delivery company never showed. Nor have they returned my calls. Not worth the discounts, and ends up being cheaper with Pottery Barn! Would never purchase from them again. Beware!
Awesome prices and Great selection of quality items.
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members