Overview
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Customer service is prompt and collection on website is good
I already get the item that what i purchas from this website and i feel great for the item.
Jollychic.com has the best shipping ive seen online and the best quality shoes hats and shirts!
Everything is going smoothly and the size very good
And the material beautiful
Excellent service, excellent clothes! I am a happy customer!
Excellent quality and good price and speed of delivery
I like it and i really recommend it for my family and friends.
The website was very user friendly and check out was very simple and fast
AMAZING. Will do business again definitely. Shipped in 4 days also.
Always happy with my purchases from the Jollychic!
Jollychic kids is really fabulous service, keep it up guys
Great shopping experience with superior return policy!
I love jollychic's stuff. It's always great quality!
Entered into my account I did not find a reward-
Bonus
It is very good site where I found my style and beautiful dresses.
I ordered my new winter coat from jollychic, its perfect. Shipping was fast!
Do not be fooled, the company is putting out these excellent reviews.
They don't ship the gift on time from when you got it.
Greetings! Thanks for your order in our website. The order has been canceled as you require. We have refunded the money to your card in December 15th, the refund transaction number is RG102015121510081566. Please have a check. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Do not recommend. Sizing is irregular being too small.
They owe me money for things that were sent back weeks ago. Sizes are all wrong and after sales service appalling. DO NOT BUY FROM THEM
Greetings! Thanks for your order in our website. We are very sorry for the troubles caused. We have not got the returned items yet. Once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Business History
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, jay,
Greetings!
Thank you for your support in Jollychic.com. We can’t search your order record in our system, Have you made an order in our website? If yes, could you please provide us your registered E-mail or order No.? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team