Overview
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I need confirmation mail or my order status my bank debit the payment also but no reply from u
I'll will say that you can place orders easily, you just won't be guaranteed your order or refund.
Big love for the items from JOLLYCHIC. I have to say that the printing and fabric is great, better than I have expected. 5 Stars for Jollychic.
I bought a bathroom organizer from jollychic, it was amazing, useful. I love this product so much.
I was getting ready to order a few items from them. SO GLAD I READ THE REVIEWS. I will be spending my money elsewhere.
Fast Shipping &&Great Costumer Service! I Love The Styles They Have On Their Website. The Material Is Also Very Nice For The Price :)
Dear Amy,
Greetings! Thanks for your review for Jollychic. May I have your order number in our website? Also if you have further questions, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I placed an order on Jollychic.com for six items totaling around $100.00. I used the size chart that is given on each individual item because I wanted to be sure of the size. I will admit, I am a plus size girl, around 0x-2x in American sizes. Based off the conversion, I ordered my pieces. Not only did shipping take almost 3 weeks exactly, but the items I purchased were all such LOW AND POOR quality. Not a single one of the six items matched the size, description or even the material that was listed on the website. I attempted to contact the supposed "24/7" customer service and could not reach them, except one time before I even placed the order. Shame on me for not reading the reviews and or the return information. All of the items, if you want them returned have to be returned within one week of receiving them and the shipping cost to return the items was almost as much as the items cost. The lowest price I was quoted was by USPS at 68 dollars, some of the other places quoted me much more, around 130 or more. Also... The company (DHL) that ships their items "fibbed" on the weight, amount of items being shipped as well as many other pieces of information on the packaging. I WOULD NEVER, EVER, EVER IN MY LIFE RECCOMEND THIS COMPANY TO ANYONE.
Greetings! Thanks for your order in our website. You can apply a returning in "My Account" first, we will then deal with it. Also here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
II WAS REALLY IMPRESSED with this site AFTER USING IT. The reviews were scary. I wanted to buy from here long ago but the REVIEW SCARED ME AWAY! PROS. 1. WEBSITE IS EASY TO USE. 2, THEY GIVE YOU MANY CHANCES FOR COUPONS, bonuses and free gift 3. FLASH SALES 4. ONLINE 24/7 LIVECHAT available and helpful. 5. ALSO BY EMAIL THEY CONTACT YOU IF NEEDED. 6. FREE SHIPPING above a certain amount of order. 7. IF ITEM NOT AVAILABLE... THE REFUND IS AVIALABLE ON YOUR ACCT.
THIS IS A GOOD SITE FOR FAMILIES. We gather our orders to get free shipping. I think they must COLLECT the items. It took about 2 weeks to get our order together than when it was shipped it was really fast. We saw it moving by the tracking number. It took about a week. They also warned us that it was busy because of Christmas holidays.
Cons... One thing I didnt understand (I THINK jollychic SHOULD MAKE IT CLEARER). YOU ARE SUPPOSED TO GET A 30 percent discount on first orders. But THEY DID NOT MAKE IT WELL-KNOWN. The discount CANNOT BE used on sale items. Our sole purpose was to look for those sale items. The quality of the items is fine, middle way, affordable for people. Be careful about sizes. Use the SIZECHART ( DO NOT JUST PICK YOUR USUSAL SIZE... the sizechart is better to go by. Remember this is online shopping, You cant be 100 percent sure of it as you would see it by your own eyes. You have to give a little, get a little in return. Some times its better than you thought sometimes less. But truthfully I was impressed. Especially after those terrible reviews.
I love dealing with this site is easy to handle and fast and excellent customer service
Great site, good prices. Have placed several orders, never had any issues with any of them.
Smaller size than what I have ordered
Quality is not bad, but not a premium one.
I deal with JollyChic. It was perfect and i received my items in 8 days only.
As a PIC so nice, beautiful color I took gray color, true size, good quality, I liked it very much thank you
We are now on our third order. The fastest shipping I ever had, 3 days upon the notice of shipping
Came sooner than the expected day. I love the material.Don't hesitate, just shop here.
So far I didn't know that I can get discount or bonus from my order,
Would appreciate if Jolly Chic can check my account and give me bonus
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Business History
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your visit in sitejabber. But it's more rational if you can check the item reviews in www.jollychic.com for the items you are interested in. We have customers located around the world and they confirm our reliability. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours livechat.
Best wishes!
Jollychic Customer Service Team