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JollychicReviews 1,177

2.4

About the Business

Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.


jollychic.com
Founded in 2000
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Jollychic Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

returns
229
France
1 review
1 helpful vote
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I ordered a small item from them. It was the first time I bought from them so I was not sure if I will get it or not. But surprisingly, it did arrived faster than I thought and the real product was better than the image itself. I love it. I have placed order for couple more items, hope to receive it soon.

Date of experience: September 16, 2014
Oregon
1 review
29 helpful votes
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BEWARE!
September 18, 2014

BEWARE!
Be sure to READ a COUPLE OF PAGES of reviews AT LEAST!
I suspect someone is filling in 5 star PHONY REVIEWS!

Date of experience: September 15, 2014
California
1 review
9 helpful votes
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STAY AWAY FROM JOLLY CHIC!
September 18, 2014

STAY AWAY FROM JOLLY CHIC! Ordered 3 dresses, and not a single dress looked ANYTHING like the photos on the website. One arrived with a giant stain on it. I contacted customer support and requested a shipping label yet apology after apology and I still do not have a return label from Jolly Chic. And I'm not paying 150 dollars to ship these crappy dresses back to China. And from the other reviews on here even if I can ship it back doesn't sound like they'll actually refund me. So I've disputed it with PayPal and hoping to close this ordeal soon. Very frustrating!

Date of experience: September 15, 2014
Jolly J. — Jollychic Rep
over a year old

Dear friends,
Good day, this is sindy from Jollychic. We are so sorry for all the inconvenient. This period, our company has not provided the return labels, once you got the pacakge, if you have any quesitons about the products, Without any quality issues, the returning shipping fee paid by the customer. If there is something about the products, please contact our online customer service or send E-mail to after-sale@jollychic.com. We will provide you some solutions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it. Can i have your registered E-mail in Jollychic? Or could you please send us your order No.? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Sindy

California
2 reviews
3 helpful votes
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Jollychic is surely on the top of my list when talking about online shopping. It offers a variety of clothes and accessories for fashionable women. Most of the urban clothing brand can be found at this website for a somewhat reasonable price. Although there are lots of pricey items, if you look thoroughly there are reasonable priced clothing available! Lastly, the Standard Shipping (that I always get) takes on approximately 4-7 days to get to your door. Overall I'd recommend people and friends to shop here and I would come back here to shop.

Date of experience: September 14, 2014
KR
1 review
13 helpful votes
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Just received my order and was happy to see everything was exactly as it looked online. True- to - size, well made clothes of excellent quality at an affordable price. Great experience!

Date of experience: September 14, 2014
Netherlands
1 review
9 helpful votes
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Jollychic is the only place where you're guaranteed to find the hottest clothes and the most unique styles. I live in Alabama and there are no stores that sell the type of items that Jollychic offers. It gives you a chance to create your own look and not go broke in the process. Plus, the always have deals like 10% off, 20% off, etc. They're always going above and beyond to satisfy their customers, and so far, so good! Best Urban Clothing supplier on the net right now.

Date of experience: September 13, 2014
Italy
1 review
11 helpful votes
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I have made several purchases from Jollychic.com, and all were great buys (why else would I buy from them... including the high-heeled shoes I just bought. It's a great buy and most shipping is FREE... and very quick. I tell all my friends.

Date of experience: September 13, 2014
Sweden
1 review
5 helpful votes
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I have to say that I am really pleased with the orders that I made on jollychic it did take awhile to ship but it was totally worth it. The products were packaged well and were really great quality. The prices for their jewelry are awesome I got a necklace that you would normally find in the store at $15 for about $3 or $4. The customer service was really great too I submitted a couple tickets when I placed my order and they responded right the next day and were really helpful. Definitely planning on ordering from them in the near future.

Date of experience: September 13, 2014
Italy
1 review
3 helpful votes
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Hi all!
September 15, 2014

Hi all! I am pleased with the supplied products of this online store. Book there is not enough goods for their business in Russia.Part of the goods have arrived, some are still waiting. But I still happy with everything! Thank you!

Date of experience: September 12, 2014
France
2 reviews
4 helpful votes
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I found this sight very easy to navigate and with paypal to pay it made my transaction good very smooth and easy. I was amazed at the delivery time, super fast shipping. (faster then estimated) I am looking forward to doing alot more bussiness with Jollychic. Alot of cool products at a great value and good quality.

Date of experience: September 12, 2014
Germany
1 review
2 helpful votes
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They have great merchandise and many of the prices are very reasonable. I will definitely shop there in the future.

Date of experience: September 11, 2014
New Zealand
1 review
8 helpful votes
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Ordered 2 items on 22/06/2014 but did not receive yet. The only thing customer service keeping saying is to be patient. But how many days more?
They are cheating customers by offering flat rate shipping with out tracking number.
Now they say i have to pay $6 additional charges for shipping which i had to pay. This time if i am not going to get my products then i have to take legal action for fooling customers and i would seriously give bad remarks on social networking sites.

Date of experience: September 10, 2014
Jolly J. — Jollychic Rep
over a year old

Dear Ronith,
Good day, this is sindy from Jollychic, thank you for your order in our website. Can i konw you your registered E-mail in Jollychic? Or your order No.? We will check it for you, ok? Normally, once we got your order and payment, we may need 3-5 days to prepare, then we will ship it. About the shipping method, now we will provide free shipping when your order amount over 99 usd, if the order amount is less than 99 usd, for some countries, we provide two shipping method, Standard Delivery: 5-15 working days. Express Delivery: 3-7 working days. Please check the shipping method you choosed. Hope these informations can help you. Looking forward to your reply!
Best wishes!
Sindy

Australia
1 review
5 helpful votes
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Among the hundreds of competitors in this website is one of the best. Constant updating of product, low prices and high quality customer service. Fast delivery of parcels and quick answers to questions. Assigning points for purchases, which can then be used as a discount - which is not many sellers. I love this store, and I always want to buy something!

Date of experience: September 10, 2014
France
2 reviews
1 helpful vote
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I buy from here a lot
September 13, 2014

I buy from here a lot. At least 10 purchases. 7/10 purchases have been just as picture. Less than expected ones: 1 wig was slightly orange when I though it'd be gold though. One dress was just as pictured in cut but came in orange instead of pink (it actually was better). I bought a blue dress from here thinking it'd be out of thicker wintery material, but it wasn't. It was very thin, lithe summer fabric. Invariably these things are okay with me but you should usually buy when not crazy on sale as I think they start running out of pictured products and use next best things. I will continue to buy from them though because they have great deals. When I can get a Lolita dress for only $30-$40, I don't mind if it's slightly lighter than what I thought.

Date of experience: September 10, 2014
South Dakota
2 reviews
12 helpful votes
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I am so happy now to get the package. Thanks for the great customer service from jollychic. They helped to correct the shipping address. 5 stars for jollychic.

Date of experience: September 10, 2014
Germany
2 reviews
0 helpful votes
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I was very happy with my purchase. I'd ordered from Jollychic before and I fell in love with the online shop so much so that i knew i wanted to do more shopping on there. I love it more especially now since no one disliked what i got them as gifts. That makes me very pleased actually. I'll be doing even more business with them in the future so i hope they'd take care of me again in the future^_^.

Date of experience: September 10, 2014
California
1 review
1 helpful vote
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I love the dress I ordered and would recommend this site for buying cheap, good quality items. A word of precaution though: Since the items come from china, sizes will be different, especially in clothes, and I recommend checking the given measurements to make sure you buy the right size BEFORE ordering and complaining it's too small. R review to help others learn about this online business

Date of experience: September 9, 2014
Singapore
2 reviews
0 helpful votes
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I have bought several products at Jollychic. Generally I am very satisfied with them. The quality is good, shipping is reliable and they are very inexpensive. I am always pleased with my order and have had no reason to return.

Date of experience: September 9, 2014
Netherlands
3 reviews
1 helpful vote
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It is a really good site, will recommend it to everyone. The package arrived in 5 days in perfect condition. I am just getting familiar with it but I love the size. I have always found the customer service at jollychic amazing! Very user friendly

Date of experience: September 9, 2014
California
1 review
8 helpful votes
Follow Tsuzuki M.
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Very cheap stuff out there, very fast shipping. Item I bought is very nice dress, I am very pleased with its quality for such low price. Shop is recommended.

Date of experience: September 6, 2014