About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Clothes were very bad quality and customer service even worse when I tried to return them. Stay far away from jollychic!
Received the dress in timely manner, good material and good fit. Exactly same as the pic! Love it :)
I got my order in 5 business days so that was great, I live in Canada. Overall the quality wasn't great but for the price I paid I can't really complain. Almost all of the items fit me except one. The one dress I was most excited for was the vogue pattern dress with sleeves. I ordered it in a XXL because I do have large hips and thighs. The dress is way too tight even though I measured myself and compared that to the measurements the site gave. If you are plus size or have larger hips and bottom, I would recommend not buying anything that isn't at least a xxxl, especially in the items that aren't made of stretchy material. I ordered 4 dresses and all of them are pretty short and I'm only 5'4, so beware of that too before buying.
I was hesitant to deal with Jollychic after reading few negative comments by American buyers, but decided to give it a shot. Their products turned out to be exactly as I saw in the pictures and their service was excellent. They sent my order via express mail and processing, preparation, and shipment took exactly as they estimated. Unlike another famous Chinese online website, you don't have to deal with many sellers individually at Jollychic. They are honest and trustworthy. I will definitely buy from them in near future. I know that the sizes in China are smaller, so I ordered larger sizes than the American size system and I got what I wanted. I am really pleased with their products and service. As for refund, I got a refund for an out-of-stock item and I chose the refund to be credited to my store account, not the bank account and actually they did the credit. As for returns, I am glad that I didn't have to do that because all items I received were fine so far.
I ordered 3 tops from this company and they came very quickly. However the size was so small that I would have to order 3 or 4 sizes up from my normal size. The return policy is a nightmare and i couldn't get anyone to help. I would never order from this company again.
Hi, Susan,
Greetings!
We are so sorry to hear that the size is not fit you. About the size, all our sizes are Asian size, it may be smaller than US size. But all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. You also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com If have no idea about the size. We will provide you some suggestions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it. If the size as you ordered but not fit, you need to pay the returning shipping fee, if the size is not right, please provide us some pictures, we will check it and give you some solutions.
Your promptly response will be greatly appreciated.
Jollychic Customer Service Team
Many have left ratings and comments and warnings to NOT purchase from this website. If you have chosen to do so after these warnings, do not complain-just be prepared to be the next person in line who was bent over and screwed.
Hi, AIC,
Greetings!
I am vary concern about the contents of your mail. To help you with any of your problems can you please just inform me whether you have ordered anything from our website. If the answer is yes, i would be greatful if you can provide me your order number or mail registered with your account. We would like to hear from you in case of any questions or concerns, we are here to help.
Best wishes!
Jollychic Customer Service Team
It has been almost exactly a month since i placed a order from this so called website & have received nothing. Money was taken, but no package delivered. They apologize, call me "dear" & "hun" & offered my $5 towards "compensation". They also stated the reason why it takes so long is because of their "shopping" season in china. This website completely mis informs customers. I do NOT recommend it to anyone. I doubt i will even receive an order. They tell us it is IN the US, yet when calling the postal service, there is NO location of a package what so ever. Be careful while being on this website, it is a major fraud i believe.
Hi, thank you for your order in Jollychic.com, we are so sorry for the delay. For our shipping method to USA, we provide standard shipping with International E-commerce Express and Express shipping with Fedex. When you made the order, if you want to receive soon, we suggest you to please choose the express shipping and contact our customer service, we will remark for you. Can i have your order No. Or registered E-mail? We will check it for you, ok? If you have any questions, you also can send us E-mail to after-sale@jollychic.com. Looking forward to your reply!
Jollychic Custemer Service Team
I ordered two items and both are good quality material and workmanship. I am a hobby seamstress and was more than surprised, given all the negative comments, to find the items well constructed and the material of good quality. I read the comments after making my purchase, so I was hoping for the best, but prepared for the worst. The best case scenario, I thought, I would use the items as patterns for making it myself, as I liked the styles. I am pleased. I purchased the items larger than my size, but would recommend that if you are an EX LG, don't purchase, they run small!
I have to say that although the clothing runs small as long as you stick to your measurements the clothing is amazing. It's made wonderfully stands up to the washing standards. But the most amazing thing that will keep me a fan and buyer is their customer service is probably the best I've run across in the online shopping world. It stands up to the big name department stores and is better than the ones here in the states. I recommend this site but the one thing you must do is to take your measurements with a tape and shop that instead of the xs to xxxl sizing. I can't wait for New Years Eve to wear the sequined jumper I purchased.
Thank you for the good services. Your order arrive before expecting time and the items are really great.
Keep it same
So far I have been very happy with the products I have received, not happy with the return policy, but I find the clothing well made with lining in the insides of most dresess, and jackets. So happy about the fact they stock small size shoes to fit me 34, happy about the look and feel of the shoes. I have recommended this site to a few friends as I have had nothing but great service.
I just want to know where I are my stuffs, been waiting and waiting,,,,,,
I have not yet ordered from this site, nor will I! First of all, all the reviews at the site are from people with email addresses that are definitely not from the US. I doubt they are legit. Secondly, the rep responding at this site is named Sindy. Sindy? Clearly not the US! We spell it with a "C"... not
Sin... dy! I say buyer beware. There are too many scams out there. I will not take a chance here. Do your homework first people. If there is the slightest doubt... don't do it. Pay attention to those red flags!
Hi Foxie,
Thanks a lot for sharing with us your concerns. I am very sorry you are unable to obtain proper information about our company.
At the beginning I want to assure you we are a legal company with a millions of customers every day. Our market of sales is not only limited to US so that you can find mails and reviews from people around the world. Feedbacks we hear from our customers prove our quality and hard work.
Your concern regarding the names of our workers and partners are the result that our 24 hours customer services are located around the world In China, US and UK to provide the answer to any of your and rest of the customers inquiries. So therefore if you have any question you can call our free toll number, send us a mail or use our online chat. We will be grateful if you can let us know what else we have to improve.
Also to ensure you about our legitimacy our company use safe payment methods such us PayPal and Credit cards what means all of our customers orders are insured and therefore safe at any time.
I hope this clarified you the situation and we would like to hear from you in case of any questions or concerns. We are here to help.
Jollychic Custemer Service Team
This website is a total scam, the pictures of items shown in the website do not reflect the product, the measurements they have are wrong, but even though they give the measurements on the website the measurements are never right, and I do measure myself before buying.
I decided to write this review because after a third attempt every items I order had the wrong measurements, before my previous two orders had only one or two items wrong, but this last one had all of them wrong non of the fit, or are way too short.
Now I asked for a refund, they want me to take pictures of items, measure each item and sent it back and maybe I will get a refund, but I have to pay for shipping to China!
DO NOT order from here, only one or two items will be right and will look okay, the rest either wrong measurements, wrong color or really badly constructed. NOT WORTH IT!
Dear Tita,
Greetings!
This is Sindy from Jollychic.com, the Customer Service Representative.
As i have checked on our system about your order, but i noticed that there was just one order which made at 5th Nov without payment and the order already canceled now.
And we compared the size information with the actual items before we listed on website to make sure all information correct. You also can contact with our 7*24 hours online service if are not sure of the size, we will definitely help.
We feel deeply sorry for this bad shopping experience what you described, but can you send us your order no. First? So i can help you to figure out the problem.
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Your promptly response will be greatly appreciated.
Jollychic customer Service Team
The worst ever ever. Paying so little for the clothes, i was not expecting much, maybe on par with forever 21 quality, however i feel the items were not even worth the material they were made out of. Waste of time. Straight into the trash. I think i could have made my own clothes better. Im disgusted.
Dear Laura,
Good day, this is sindy from Jollychic. Thank you for orders in Jollychic. We are so sorry to hear that you are not satisfied with the products quality. Is there any questions about the items you received? Can I have your order No. Or registered E-mail? Please send us E-mail to: after-sale@jollychic.com. We will check it for you, ok?
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Please feel free to contact with our 7*24 hours online service if you need any help.
Your promptly response will be greatly appreciated.
Jollychic customer Service Team
Jolly chic is located in China! The address is on the website...
Also, be advised to NEVER use your personal credit card; Always use a preloaded credit/debit card. Identity-credit theft is huge buisiness overseas.
Dear Tanya,
Good day, this is sindy from Jollychic. Thank you for trying to order in Jollychic. Have you made the order in Jollychic? When you made the order and have any questions, please contact with our 7*24 hours live-chat, or send us E-mail to after-sale@jollychic.com. About the payment issues, could you please tell us more details? We will solve your questions ASAP. We are very pay attention to our credibility, our website also has Norton Secured, we keep all the customer’s profit. Here is our Privacy Policy, http://www.jollychic.com/privacy-policy-a11.html Please check it.
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Your promptly response will be greatly appreciated.
Jollychic customer Service Team
Very bad quality. Ordered adress from them but the actual product is not equal to the one shown on their website. They might as well close shop.
Dear Chris,
Good day, this is sindy as the customer service from Jollychic, thank you for your order in our website. We are so sorry to hear that you are not satisfied with the products, can I know your order No. Or registered E-mail in Jollychic? When you received the products, if you thought we sent you the wrong products or any other questions, please provide some pictures and send E-mail to after-sale@jollychic.com. We will check the problems and provide some solutions. Looking forward to your reply!
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Please feel free to contact with our 7*24 hours online service if you need any help.
Your promptly response will be greatly appreciated.
Jollychic customer Service Team
Jollychic sells knock-offs. I ordered two items from this site and one had a Zara label on it, which I was able to find the original item on the official Zara website. The "zara" product was nicely made and you get what you pay for - the quality is worth the cheap pricing. The second item (a two piece outfit) was nice too, no complaints about this outfit.
I don't have any complaints about the items but be careful when selecting the size. I went by the size chart and the two items fit me perfectly. I wish I had ordered a size bigger so it would fit more loosely. Otherwise i think the items look really nice. Just don't expect any high-quality/end product and you'll be satisfied.
The items also shipped pretty quickly but the odd thing is, I was never notified when my order shipped so I was surprised to get the package in the mail. I received my order within a week from the order date.
My order came quick, it's the quality of the clothes and the sizing that are horrible… Trying to return and not getting any help… Have to pay international charges which is crazy… I will NEVER buy again… Don't waste your time or money….
Dear Maria,
Good day, this is sindy from Jollychic, thank you for your order in our website. We are so sorry to hear that the size is not fit you. About the size, all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. Do you check the size detailers? Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Size as ordered but does not fit: You can apply for a return, and you would be responsible for all shipping fees incurred.
Please check it. You can choose your local post to ship the package back, it may be cheaper than other shipping method. If you have any questions, please send E-mail to after-sale@jollychic.com, we will do our best for you, looking forward to your reply!
Best wishes!
Sindy
It is pretty obvious that the 5 star ratings about the clothes looking just like they were pictured and arriving so quickly are FAKE REVIEWS. They even sound suspiciously fake, right? I ordered a sweater over a month ago and have still not received it. Can't speak for the quality yet, because, yeah I think I might never see my order. Definitely DO NOT recommend this website.
Dear Niki Gingrich,
Good day, this is sindy from Jollychic, thank you for your order in our website. We are so sorry to hear that you are not satisfied with our website. You made the order on Sep. 11th, and we shipped your order by International E-commerce Express on Sep. 15th, the tracking No. Is LN459885515CN, here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN459885515CN
Please check the link, it showed that the package was delivered to your address on Sep. 23th, if you have not received, could you please confirm with your local post office? Any questions, you also can send us E-mail to after-sale@jollychic.com. We will do our best for you. Looking forward to your reply!
Best wishes!
Sindy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Megan,
Greetings!
We are so sorry to hear that you are not satisfied with the products, is there any questions about the clothes you received? Can i have your order No. Or registered E-mail in Jollychic.com? We will check it for you, or please send us E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team