About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I purchased 6 items from this site thinking the prices were very reasonable. I saw that the sizes where smaller than usual noted on the site so I ordered XXL. I am a size 14 which in the UK is average. I recieved the items after a lot of messing around as when I first placed my order they said it couldnt be processed as the billing and shipping address is different... However they took the money anyway.
I received my items. Again Size 14 - XXL. ONE top out of the 6 fit me. I don't understand this as they all should be the same size. The quality is terrible and I would not recommend this site if you are not a size 0 and you want good quality clothes!
I even ordered a head band, when it came it was out of shape and you would need to have a beach ball for a head for this to fit!
I just placed order with Jollychic and this is the first I did business with them... Despite of all the negative feedbacks I read, I am still hoping to receive the items on time and in good and excellent condition... And later to share with you how a satisfied customer I will be...
Good Luck to me:-)
I swear god its the worst website ever this is my first and last time ordering from them first giving me a wrong tracking number and they kept saying its correct sec telling me that my order will be shipped in 3-7 days but its been more than 10 days now and they told to wait another 1 week I'm really disappointed
Dear friends,
Good day, thank you for your order in Jollychic, we are so sorry to keep you waiting, can i have your order No. Or registered E-mail in Jollychic.com. Then we will help you to check the shipping information for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Paypal is very much aware of the scam this company is. If you paid with Paypal, file a complaint and get your money back. No hassle! I should have shared this info months ago. I got every penny of my money back through PayPal and I threw the crap JollyChic sent me in the trash where it belongs. It wasn't even worth giving away.
Hi,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All the clothes we have the size guide, just check the size guide, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. You also can contact our 7*24 hours on-line chat or send us E-mail to service@jollychic.com If have no idea about the size. We will provide you some suggestions.
About the package, every product has its own plastic bag, then we will put into the box or big bags. We just want to keep all the items to be tidy. When the package transporting on the way, it was extrusion with all the packages, so it looks like wrinkled. Thank you for sharing your concern, we will be more careful in the future.
If you do not want to keep all the items, you can return them to:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We suggest you to return by return it by local post with economic shipping, it is much cheaper than other shipping method. Once we got the package, we will refund you the full item price. Any questions, please send us E-mail to after-sale@jollychic.com, We will do our best for you. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Am I the only one who has noticed that the 4 & 5 star reviews are coming from people whose only reviews have been for YesStyle? Sounds fishy to me. This place, and others like it, are complete ripoffs. Regardless of where they ship from, they are all made in China which is notorious for "hiring" (if you want to call it that, it's more like enslaving) children and then not paying them or even abusing them. I wouldn't buy anything from them again if I had a gun to my head. JollyChic, DressLily, YesStyle, they are all the same. Cheap for cheap. If it looks to good to be true, it is. It may cost more, but keep your business in the U.S. At the end of the day, you get higher quality and a clear conscience.
Hi, LeAnn,
Greetings!
Thank you for your support in Jollychic.com. This is a public platform, some customers are satisfied with our products and service, they want to share with others and recommend to their friends. Hope your understanding.
Can I have your order No. And registered E-mail in our website? We will check the items for you, ok? Because we can’t find which kinds of products do you buy? Then we will collect other customers’ opinions, ok? Any questions, please send us E-mail to after-sale@jollychic.com, We will do our best for you. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I am afraid to see what i will get, first, i thought i found best shop-online ever, but after disappearance of any info for my order after two weeks, i start to think is this could be scam... reading all these comments i am afraid what i will get :(
Hi,
Good day, thank you for your order in Jollychic. Normally, once you made the order, finish the payment, or shipped the order, our system will send you E-mails every step. Can I have your order No. Or registered E-mail in our website? And we would like to check for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I ordered about $77 worth of stuff because they seemed to have so many great deals, especially work clothes. I was excited about all of the stuff I ordered but a few days later, I received an email from the site stating that my payment did not process. When I checked my bank statement, the payment was debited and they did charge me for my order. When I tried calling their customer service, there was no answer - it just rang for minutes! I then had to contact my bank to cancel the payment because all in all, it just seemed very shady. I would not trust this website and would not recommend to ANYONE!
UPDATED: See their response below... DOES NOT MAKE SENSE WHATSOEVER! Thanks for proving me right JollyChic.com
Hi, Renee Lerma,
Greetings!
Good day, thank you for your order in Jollychic. It's a pity that your order payment was failed. Because the bank doubt your payment is normal, so they refused the payment. They will deal with the refund to your credit card in 24 hours, and you will get the money in 5-10 days, please check it then. So sorry for all the inconvenient caused. If you still need the order, we suggest you to change other shipping method, like Paypal or Western Union. Please have a try. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I ordered my new winter coat from jollychic, its perfect. Shipping was fast!
NO chance of return too costly to china. DO NOT ORDER FROM THIS SITE. They take funds out immediately and delivery is about two to 4 weeks.
Dear Debra,
Greetings!
Good day, thank you for your order in our website. Is there any questions about the items you received? Could you please tell us more details? Hope you can provide us the order No. Or registered E-mail in Jollychic.com? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I ordered a dress on Halloween for a wedding that was on Thanksgiving weekend. Two weeks after ordering (and not receiving a shipping confirmation) I emailed customer service. They sent me a tracking link that wasn't updated after November 6th. Each time I would email them asking for an update, they would send me the same link. The week before the wedding I asked to just cancel my order, but they told me they could not as it was out for shipping.
Once I received it (after returning from my Thanksgiving trip), I had to pay $35 to send it back! I don't even know when exactly it will get there.
Worst part of it all, they won't refund these shipping expenses for a dress that was supposed to be expedited.
Hi, Julia Campana,
Greetings!
Good day, thank you for your order in Jollychic. We are so sorrry for the shipping delay. We checked the shipping, you got the package on Nov. 28th on the Thanksgiving Day. Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. If you do not want to keep them, Can you pls return the items to our address in China as below:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We suggest you to return by return it by USPS economic shipping, once we got the package, we will refund you the full item price. Any questions, please send us E-mail to after-sale@jollychic.com, We will do our best for you. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Few weeks ago, i ordered from jollychic.com and i am kindly of worry because negative etcs. I got package today ( HONEST with you i really love it!) i cant explain to you and i dont understand why they talk negative about jollychic.com.
No one should order from this company. The clothes are of very poor quality and while they tell you to order larger sizes. I am a 10, ordered a XL and could not even put my arm in the coat. The material is so bad, I feel that I cannot even take it to Goodwill and feel OK about it. More to the point, returns have to be made within 7 days.IN CHINA. My order came to $69 and to return it it will cost me (USPS) $84. I contacted customer service, and they offered a BONUS of $10 on my next order... No comment on that one. This is a scam. Stay away
Hi, Irene,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All the clothes we have the size chart, just check the size guide, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. You also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com If have no idea about the size. We will provide you some suggestions. About the products, you also can check the details, like the material and pattern description
Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it. If the size as you ordered but not fit, you need to pay the returning shipping fee, if the size is not right, please provide us some size measurement pictures, we will check it and give you some solutions.
Your promptly response will be greatly appreciated.
Best wishes!
Jollychic Customer Service Team
What you pay is what you get, cheap material and quality. ordered 6 items, disappointed with 1 since it looks so much better in the picture then the actual item. the other items reflects what it shows on the picture but cheap quality and has this bad plastic smell. with the same quality you can probably find it from forever21. Here they have knock-offs too, one of my item has zapa basic label on which its an past season item from Zara (see picture). Their sizes do run small, so better check their size chart before purchasing. My overall rating for them is 2 star since Jollychic is posting fake reviews to bump out negative comments; on their website, the same positive comments are being post by diff. user on diff. items. They even fake review posting here on this website (see picture). Sunny Z, stop saying that you are sorry about customer satisfaction when your company fakes the review, IF THE SITE IS GOOD, WHY NEED TO CREATE FAKE REVIEWS? hope my review will not bump out by their fake ones. Did not bother to return my items since its oversea, so no comment on that.
Hi, eeyoor,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that you are not satisfied with the products and the size is not fit you. All the clothes we have the size chart, just check the size guide, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. You also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com If have no idea about the size. We will provide you some suggestions.
About these reviews, it reminds us to do better in the future, although some from the competitors. Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Could you please send us your order No. Or registered E-mail in Jollychic.com? We will check it for you, ok? Or please send us E-mail, we will reply you soon!
Your promptly response will be greatly appreciated.
Best wishes!
Jollychic Customer Service Team
UPDATE: DO NOT ORDER! Like i stated in my previous comment, I have a cancellation email from them even though they took my money. A rep below responded to my comment publicly (FYI you can see that this same rep response to all the negative post, must be paid moderately for doing so) providing my so called order's private details, not only is it false but don't try to make me/our posts look like i/we are lying by posting false rebuttal's to all our complaints. I tagged your response as false and reported you. You cant just do what you do and get away with it. You need to be stopped.
DO NOT ORDER! I ordered a winter coat from them and after they held my money in my account i received an email saying my order was cancelled do to insufficient funds even though there was plenty of money to take and they had already taken the money. I had to call my bank to dispute charges since jollychic wouldn't release the funds. Then they tell me my order was shipped, never providing me with another confirmation email that was completely different then the one i originally ordered. Quality POOR! Size way off! I was in China this summer Beijing and Henan, and the people there were all bigger than me, I am smaller framed like them even smaller and still the size was off even though i ordered larger than my size in the states. Took a month of emails and calls and tracking to finally get this sorry coat that i no longer needed since I had to buy a new one since the wait was so long. Return... well I think you know what i am going to say about that...
Hi, Natalie,
Greetings!
Thank you for your support in Jollychic.com. I just checked your order status is confirmed paid shipped, there is no record of canceling the order, could you please check it again? When you register our website, make the order, finish the payment, ship the order, the system will send a E-mail to inform you, please check your email spam folder or inbox, it must be there.
About the size problems, when you made the order, have you checked the size guide? If you think the size is not right, please send us some size measurement to after-sale@jollychic.com, we will check it and provide some solutions, ok?
Your promptly response will be greatly appreciated.
Best wishes!
Jollychic Customer Service Team
Think this company is a scam they take your money, but never email regarding order. I've learned my lesson I guess they really need the money bAd.
Hi, Marnyce Jackson,
Greetings!
Thank you for your support in Jollychic.com. Your order was shipped on Nov. 26th by USPS, the tracking No. Is LN574006242CN, here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN574006242CN
It showed that the parcel has arrived in SAN FRANCISCO, you will get the package soon.
To USA, we provide two shipping method, Standard shipping by USPS, 10-20 days for shipping. Express shipping by Fedex, 3-7 days for shipping. If you want to get the package in a hurry, we suggest you to choose the express shipping next time. Any questions, please send us E-mail to after-sale@jollychic.com. We will reply you soon! Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I was really excited by the deals I saw. I ordered and received a call from my credit card company wanting me verify multiple charges for the same amount to my card. It appears that Jolly Chic attempted to charge me twice for one order. I approved one charge in hopes that I would received the order. But they continue to say it was not approved. I received a copy of my bill where they have paid for the order but I am told by Jollychic that I will not receive the order.
Hi, Mary,
Greetings!
Good day, thank you for your support in Jollychic.com. At the beginning I want to assure you we are a legal company with a millions of customers every day. We can ensure you about our legitimacy our company use safe payment methods such us PayPal and Credit cards what means all of our customers orders are insured and therefore safe at any time. For one order, the system can’t allow to charge for twice. If you may paid twice, please send us the transcation numbers, we will check our account and refund you one payment. For your concern, can I know your order No. And transcation numbers? Please sent to after-sale@jollychic.com, we will check it for you. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Right now I could just cry over the coat that I ordered and the coat that was sent to my house yesterday. When I took it out of the small bag all wadded up, the dead looking faux fur was scary to look at and the coat is so wrinkled that I am not sure what to do about it. Would like to return the coat, but have yet to figure out how to do it and get a refund for my coat.
Hi, Judith,
Greetings!
Good day, thank you for your order in Jollychic.com. We are so sorry to hear that the size is not fit you. If you do not want to keep the items, can you pls return the items to our address in China as below:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We will refund the full money to your card or you can change to other size or other items in our website once we get the parcel.
Please write lower value on the package below 20 usd to avoid the custom duties. Any questions, please send E-mail to: after-sale@jollychic.com Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Absolutely the worst company to do business with. Clothing is poor quality, sizing is off. My daughter's purchase cost $52, it would cost $58 to return to china. Unless they change and add free return shipping, don't waste your time.
Hi, Alison,
Greetings!
Good day, thank you for your order in Jollychic.com. We are so sorry to hear that the size is not fit you. All our sizes are Asian size, it may be smaller than US size. But all the clothes we have the size guide, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. You also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com. We will provide you some suggestions.
Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it. If the size as you ordered but not fit, you need to pay the returning shipping fee, if the size is not right, please provide us some pictures, we will check it for you and give you some solutions.
Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I don't have any complaints about the items it did take awhile to ship but it was worth it. I went by the size chart and the two items fit me perfectly. Otherwise I think the items look really nice. Just don't expect any high-quality/end product and you'll be satisfied.
Greetings! I 'm really satisfied with "Jollychic" and I would like to express it! They have an amazing customer service! The person to whom I spoke was so kind and a really patient person. She helped me with the payment procedure and she willingly answered all my questions! (our conversation lasted about an hour and during the whole chat she answered immediately and kindly!) Her answers were exactly to the point and she was really helpful! I will wait to receive my package to write a second report, but so far I totally suggest that site! A great variety of products with more than reasonable prices and an excellent customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Sarah,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. We can not search your order by your name in our system. So can I have your order No. And registered E-mail in our website? We will check the items for you, ok? Because we can’t find out which products do you buy? Or please send us E-mail to after-sale@jollychic.com, We will do our best for you. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team