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JollychicReviews 1,177

2.4

About the Business

Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.


jollychic.com
Founded in 2000
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Jollychic Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

returns
229
Tennessee
2 reviews
31 helpful votes
Follow Annie V.
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The quality is the worst I have ever seen and nothing like their pictures online. The pictures of the dresses looked like a good quality and I thought I would take a chance on this company. I had no idea it was shipping from China until after I purchased the items but boy did I learn my lesson. Oh and you can't return it without paying international shipping charges that were almost 2 times what I spent on it not making it worth your time and effort. This company is a joke and a fraud. I am very regretful. Buyer Beware!

Date of experience: October 23, 2014
Jolly J. Jollychic Rep
over a year old

Dear Annie Vogel,

Good day, this is is sindy from Jollychic, thank you for your order in our website. We are so sorry to hear that, the size is not fit you. About the size, all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. If you can not make sure that, you also can contact with our customer service, we can give you some suggestions.
I checked your order, it is free shipping, could you please login our website and check it? Here is our return policy:
Without any quality issues, the customer need to pay the returning shipping fee, hope your understanding. Any questions, please send E-mail to: after-sale@jollychic.com, we will check it for you, ok? Looking forward to your reply!
Best wishes!
Sindy

China
1 review
7 helpful votes
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It is the best online shopping ever for me. I have tried a lot of online store and they are good but not enough like this one. Yes this online store is really for shopping. The products comes with lowest price and high quality and customer service are very friendly. Thank you.

Date of experience: October 22, 2014
Florida
1 review
38 helpful votes
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I see all of these wonderful reviews which is why I decided to order from Jollychic. I have used many online clothing websites and have never in my life had such horrible service. My dress was over a week and a half late and when I tried to speak with someone I was only allowed to do so through live chat. The agent then informs me that it is still on time and that it is sitting in NY and I have to understand the prep time is not included in the shipping time.(I needed this dress for a wedding and it was not here in time.) If I showed you my account it said the dress was "shipped" and I am pretty sure it sitting in NY is not part of the "prep" time. Once it leaves their ware house and says shipped I am pretty sure that is considered shipping time. What do I know though. Finally the dress arrived and it was too big. I saw the return policy and had a few questions so decided to live chat again. The agent questioned why I was trying to return it and then typed "lol, maybe it loose fit". She then told me I was better off giving it to someone and I could get a credit from them. I did not want to give it to someone, I just wanted to return my dress. After about 5 minutes of her doing everything but helping me with returning my item, I told her I was reporting them. The agent decided it was best I send an email.

Date of experience: October 20, 2014
Jolly J. Jollychic Rep
over a year old

Dear Patricia,

Good day, this is sindy from Jollychic, thank you for your order in our website. We are so sorry to hear that you did not get the package for the wedding. You made the order on Oct. 6th, and we shipped your order on Oct. 7th, you also choosed the Jolly Standard delivery, we have showed the shipping time may need 7-15 days. If you want the package in a hurry, you can contact with our customer service to change the shipping method to Express shipping, like Fedex, it just need 3-7 days. Next time, if you have any questions, please contact us ASAP, by E-mail, 7*24 hours live-chat, call us and so on. We will do our best for you. For this dress, if you want to return or anything else, please send E-mail to after-sale@jollychic.com. We will provide you some solutions, ok? Looking forward to your reply!
Best wishes!
Sindy

California
1 review
16 helpful votes
Follow Donoso M.
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"I bought from jollychic.com and I'm very happy from my item. Arrived in time with safety. As described. Very good package, new item and the product as the photos.
In the future I'll buy again.

Date of experience: October 17, 2014
Costa Rica
1 review
16 helpful votes
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Dears
October 17, 2014

Dears;

This comment is really an anwser, because i talking from Costa Rica, i heard that you are in China, this is right?, do you purcharse and send clothes arround the world or i need to have a direction in USA?

Could you help me please, i love your clothe in the page and i want to buy something someday!

Thanks!

Date of experience: October 14, 2014
Minnesota
1 review
49 helpful votes
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I see the whole bunch of fake reviews and the copy and pasted "Letter" from "sindy", Yeah "sindy" you don't exist and you're just the fake name for the Customer Service person, there is NO CUSTOMER SERVICE. Once they have your money you are out of luck. DON'T DO BUSINESS WITH THESE THIEVES. Oh and the clothes are made by the tiny hand of child labor and they are worse than K mart quality! STAY AWAY

Date of experience: October 12, 2014
Jolly J. Jollychic Rep
over a year old

Dear Lori,

Good day, this is sindy as customer service from Jollychic. Although, i am so sad you thought i am not exist. But we feel so sorry for this bad shopping experience here, is there any questions about the products you received? If you have any questions, you can send me E-mail to after-sale@jollychic.com, or call me, here is the phone No. (86-571)87209378. We will do our best to solve your questions, ok? Looking forward to your reply!
Best wishes!
Sindy

Arizona
2 reviews
10 helpful votes
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My order came super quickly. It was shipped the day after I placed the order and I had it a few days later! So that was good. The clothes looked pretty much like the pics but very faded! As for size well 2 out 3 fit me. I ordered a jacket that was a "small" but fit like a large. It was huge! Complete waste of $$$$$... Everything looked very cheap! I didnt bother returning bcuz of the shipping costs so I lost $80...

Date of experience: October 9, 2014
Illinois
1 review
24 helpful votes
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Here's the deal
October 12, 2014

Here's the deal - I bought about 12 dresses from this site and 5 of them are, no joke, now my absolute favorite 5 dresses. Like, I get compliments EVERY TIME I wear them. They look EXACTLY like the photos on the site. BUT... the other 6 items either did not fit (one was extremely small and I could neither step into it nor dislocate my shoulders to pull it over my head) or I did not like them, and I need to return them. Their service has been great - they're very polite and sound like they want to help, even if it can take a day or two for them to respond (I think they just don't have 24 hour service, so you might have to wait til it's tomorrow in China). But I will need to pay return shipping on all the items I'm not keeping, and you guys, that's going to be between $160 and $240 from here back to China.

Moral of the story - there are some real gems on here for real cheap, but choose wisely and be prepared to re-sell anything you don't want on ebay or at Buffalo Exchange (or eat the cost of return shipping). This is not a site where you'll want to experiment with something that looks cool but you're not sure about, or hard-to-fit things like pants. But I don't regret getting those incredible 5 dresses I am keeping and I'll probably keep trolling the site for new dresses (with my caveat emptor glasses on).

Date of experience: October 9, 2014
Canada
1 review
25 helpful votes
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Misleading description of sizes on their website. I've received faulty items and they are charging me delivery costs for returning them. Absolute rip off. Poor quality. It took them quite a few days even to reply to my complaint. Don't waste your time and money!

Date of experience: October 4, 2014
Jolly J. Jollychic Rep
over a year old

Good day, this is sindy from Jollychic. We are so sorry to hear that the size is not fit you. About the size, all our sizes are Asian size, it may be smaller than US size. But all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. If you have no idea, you also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com. We will provide you some suggestions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it.
About the lower value on the invoice, we just want to avoid the taxes for all the customers, if you want to write the right price on the invoice, you can contact our customer service, we will remark it for you. Hope your understanding.
If you want to return it, I will send you the shipping address, once received, we will refund you the item price, ok? Looking forward to your reply!
Best wishes!
Sindy

District of Columbia
1 review
24 helpful votes
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WHOA!
October 5, 2014

WHOA! I've been tempted to shop from the JollyChic website and decided to find some companyand product reviews first Happened upon this website and found all thse amazing reviews BUT the some of the reviews were supposedly written by customers WITH DIFFERENT NAMES BUT IDENTICAL PROFILE PICS. If it smells like a filthy duck, walks like a crippled duck, quacks like noisy duck... what is it?

Date of experience: October 2, 2014
Jolly J. Jollychic Rep
over a year old

Dear Quacking,
Good day, this is sindy from Jollychic. We are so sorry to hear that you are not satisfied with the products, can i have your registered E-mail? Or could you please send us your order No.? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Sindy

Utah
1 review
1 helpful vote
Follow Mirchandani M.
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I have made several purchases with Jollychic, and I have had great experiences every time! The items that come are exactly like the pictures and they have become part of my everyday accessories. I highly recommend Jollychic to anyone looking for amazing jewelry/accessories/clothes! The wait time is long but only because it is coming all the way from China. I had no problems with them and plan to buy in the near future!

Date of experience: October 1, 2014
Australia
1 review
17 helpful votes
Follow Amanda G.
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Please do not bother with this site, it has no return policy no refund and all sizes are for little china dolls, there measurements are out if you go by the Large... it aint no Large... I measured my self to there large and had heaps of room according to the cm... no so when I got my outfit... also it was only $38.50 Australian but took out a $60 and no refund... Joke

Date of experience: September 30, 2014
Jolly J. Jollychic Rep
over a year old

Dear Amanda,
Good day, this is sindy from Jollychic. We are so sorry to hear that the size is not fit you. About the size, all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. If you have no idea, you also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com. We will provide you some suggestions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check the Chapter. 6, it has explained the size problems. If you need to return, please let me know, i will send you the shipping address, looking forward to your reply!
Best wishes!
Sindy

Hong Kong
1 review
1 helpful vote
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I love jollychic's stuff
September 30, 2014

I love jollychic's stuff. It's always great quality!

Date of experience: September 30, 2014
California
1 review
13 helpful votes
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Jollychic was very simple and fast, didn't spend a lot of time trying to checkout. I will be telling more people about Jollychic.

Date of experience: September 30, 2014
KR
1 review
2 helpful votes
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I bought a bag and it´s very beautiful. It´s the same of the picture.
I´m very happy with this web.

Date of experience: September 29, 2014
Viet Nam
1 review
10 helpful votes
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I recently bought some jewelry, tights and a skirt off jollychic.com and not only were they affordable and looked great, but they arrived only a week after I ordered them. The speed surprised me because ive bought clothing online from similar places and its taken a month or more to get here. Their customer service and reward program is really good too. I also really like the recommendations they send me based on what ive searched, they are always spot on for my style. Definitely going to shop there again.

Date of experience: September 29, 2014
Canada
1 review
0 helpful votes
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Jollychic.com has the best shipping ive seen online and the best quality shoes hats and shirts!

Date of experience: September 28, 2014
Canada
1 review
14 helpful votes
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I'm very satisfied with this online store. Buying is easy and quick. I could choose every details of the item I bought from dropdown lists, then I could choose from several shipping methods and extra services (insurance, tracking id, EMS, etc.). The item arrived quickly and its quality is fine. I advise this shop to everyone who prefers easy and quick online shopping.

Date of experience: September 27, 2014
Hong Kong
1 review
13 helpful votes
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Jollychic is easily the best online shopping site I've ever shopped at. The prices are ridiculously cheap and shipping costs are amazing. The selection is also very great and the purchasing process is smoothly done.

Date of experience: September 27, 2014
Netherlands
1 review
6 helpful votes
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Jollychic is a great company, they provide the nicest, most exclusive gear, for really low prices. No complaint regarding my purchase.

Date of experience: September 27, 2014