Jewlr

I recently purchased a ring for my better half through Jewlr and stupidly I messed up applying my new customer discount to my order, Ana A, one of the lovely assistants, sorted this discount out for me post order completion and I've never received such excellent and efficient customer service like it! Would recommend to anyone looking to find amazing jewellery at a reasonable price from wonderful and caring people! Put a smile on a retail sales assistants face, which is no easy feat.

Purchased a ring for my husband less than 3 months ago in remembrance of his late twin brother. Ring has/had two amethyst gems. One fell out already last week. Since the company has a 1 yr repair policy, I placed the repair order and was SUPPOSED to receive a CALL letting me know who and how to send his ring in. Instead I received the following email "

Thank you for your email and we definitely want to help you get your ring repaired.
However, due to the busy holiday season and the large number of orders that we are working hard to fulfill, we cannot accept any repairs at this time.
Please get in touch with us after the holidays and we will be more than happy to talk to you about your repair.
If you like we can send you all the information you need to have your ring resized/repaired.
Please let us know how you wish to proceed.
We apologize for the inconvenience and thank you for your patience."

Very unhappy with the on going customer care… or lack there of.

I purchased a nice 10k family piece with four stones, and engraving.
The overall shopping experience was great with a very polished website and order customization process.
The ring was produced and shipped within a week of ordering, and arrived on time as expected.
The ring is nice, the engravings look good and are actually slightly larger than the website showed(which is a good thing since I was concerned they would be too small to read as others have mentioned)
I ordered a diamond(cubix), emerald(genuine), topaz(genuine) and ruby(genuine). The cubix diamond and genuine topaz are acceptable I feel, but the ruby and emerald are so opaque that they look plastic.
I immediately started the refund process as I felt very disappointed with the stone quality, especially having paid the upgrade to genuine stones (except diamond).
I will update this review with my return experience, as I am slightly concerned with how it will go.

I ordered a mothers ring for my girlfriend as she was about to give birth to our child. The ring came in on time and before she gave birth so my plan worked perfectly. That is until I slipped in on her finger and within 24 hours she had a greenish/purple ring around her finger from the ring. This instantly went from a great idea/gift to embarrassment on my behalf. I could not believe it. Very bad deal and will be trying to resolve this issue.

The purchase and shipping of the item was all very easy. It was nice that they sent you a message via Facebook when the item shipped and was delivered. The only thing is the ring/stones look much bigger in the photos. Once you receive the ring the names and stones are SO small that you have to get glasses to read and see them. That was the only disappointing thing. Probably won't purchase another from this site for that reason.

I chose cursive engraving, and the pictures all show it black and easily seen. In reality if you don't have a magnifying glass or enlarge a photo you cannot see the engraving! I opted not to exchange it because I didn't want the hassle. Yes, they offered to exchange it for a different font. The return process is pretty involved though. I plan to order a different version of the ring in a better quality metal and different font in the near future.

Website was very easy to use. My ring actually came in the mail a lot earlier than it was said too even though I ordered it a week before mothers day. I am extremely happy with the service great communication via email and text messages. However, the engravings are tiny and so is the actual ring. My mom is a size 7 and the stones are small as well. I have not worn it because it is a gift for someone else I am hoping the quality is what they promised and I am very worried about that given the current concerns. They need to include a picture of it on someone's finger to show actual size.

My daughter bought me a family ring with 5 stones for Christmas. The silver was so soft that in less than two weeks the ring was completely bent and disfigured and on the verge of cracking. I had to take it to another jewelers to get a whole new backing put on it so it could withstand the wear of daily wearing. When my daughter told them about it their response was, "oh sorry, you should have sent it back and we could have maybe done something." Why are they selling such low quality work to begin with? Very disappointed as this was such a special gift and maybe I could have checked with Jewlr first before the other jeweller did something but I didn't want to disappoint my daughter. They won't even compensate her for their original shoddy work.

Good selection, almost to much to absorb. I liked how the customization went along with everything you looked at. The only think that kept it from being a full 5 star is the discounts are confusing. Thanks!

I picked Jewlr because they could make the ring I wanted and deliver it in time for my wedding. Three days prior, the ring did not "pass quality control" and they pushed the delivery date out beyond the wedding. The only good thing is they allowed me to cancel and refund the order and express shipping.

Now I'm left without a ring with 3 days to go.
Thanks, Jewlr.