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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Not happy. Engraving super small. I think you pay a lot for the actual product. I expected a little better material or product.
I bought two rings, I wore them both for one day. The one ring is now missing a stone and according to the return policy I have to mail my ring back in to get fixed. The ring was faulty to begin with and I should get a refund! Ridiculous!
Hi Casey - We’re truly sorry you’ve had a poor experience with our product. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make it right. Rest assured that our Customer Satisfaction Team will contact you soon and hope that have the opportunity to rectify this situation.
Very sneaky company that knows their items are junk! Dishonest and deceptive!
Very unhappy and now I am stuck with having to exchange this junk with more junk!
Hi Christa - we are sorry for the bad experience you had with this order. We offer the 30 days return policy on each item's page, the customer can check it before placing the order. As the return policy clearly states, special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of the other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10). For more details about the return policy, please see here: https://www.jeulia.com/30-day-return-policy.html. We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations. While we can't accept the return of the product in custom size, we have sent you an email to provide a solution without returning, please reply to us there. We are hoping that we can find a positive resolution to this issue.
Very pleasing experience. Very nicely presented in black box. Service was prompt and there was no damage to packaging as so often happens in transit
The items I received are as beautiful as the pictures. They look great on my hand and I look forward to purchasing more.
Everything came in quick and packaged very nicely. The jewelry, all of it, is just amazingly beautiful!
Absolutely Amazingly Awesome. I will make future arrangements for purchasing. One of the best purchases I've ever had. I'm a satisfied customer
Satisfied will shop on here again.
My husband bought my New Anniversary ring. 17years married and needed a new one. I was surprised with it and it was beautiful.
The ring I purchased from Jeulia was everything I expected it to be, absolutely beautiful. It shipped on time and was not damaged at all. I will be a returning customer.
I recently purchased 2 rings. I felt I was taking a chance but to my surprise, I love both rings! The quality and the price are more than reasonable. I have a few more in my basket ready to purchase!
Great looking and quick delivery. Looks even better than expected. My wife was very surprised, We are now looking at a few more options.
I received my order very promptly and was very pleased with what I saw. It doesnt look badly at all. It sparkles very much and I get compliments on it.
Next to my wedding rings, this is the most gorgeous ring I own. Love the infinity symbol as it means the wold to me. Excellent workmanship! Fantastic pricing, will be shopping this site many times to come.
When I first received my ring there was a stone missing. Had to send it back, waited forever for it to be returned. I has tarnished within 2 months.
I can't even wear it anymore. I really liked the design.
Hi Mary, we sincerely apologize for the bad experience you had with our jewelry and service. Our products are quality checked before being sent out to our customers. However, sometimes the item may be damaged during the transport.We are sorry that it is out of control. And as for the ring tarnish, tarnishing is typically at a surface level and can be easily removed. We recommend to use the silver polishing cloth in our box and gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove tarnish and dullness, bringing back the shine. If this doesn’t help, please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
Very good quality! Price is great too. Better than some other sites. I will be ordering again, soon. Thank you Jeulia!
I had been eyeing this ring all yr. Finally my husband bought it for me for Xmas present do you know how sometimes you love something and when you finally get it, you're disappointed? THIS IS NOT THAT TIME! IT'S EVERYTHING I EXPECTED AND MORE! Beautiful, excellent craftmanship! I will definitely be buying more!
Most affordable option to replace my lost wedding band set. Fast delivery. Easy and smooth ordering process. Very happy customer.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nancy - Thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution.