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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Ordered a ring. When i ask where it was they gave me a tracking code. Tracking says delivered but i never got anything. I payed with paypal so I made a claim. Paypal decided in their favour. Still I payed and got nothing..
Excellent experience with my first order of a jeulia necklace for my wife. I emailed from the website to update my order, and received a quick and courteous response. The order was corrected, and my wife loves her necklace!
I should've known not to buy from this "company" from the moment they charged me $25 for something called Prime that I never agreed to! Got the ring, horrible quality, cheap, huge for a size 6. Immediately asked to return it, they say they can give me store credit, I say no thank you I want a refund, and again they say store credit, NO website says I can return! Giving me the run around, I wonder how long until I actually get my money back after returning that cheap POS! DONT BUY!
Hi Jenna. There must be some misunderstanding between us. The truth is that our company is legitimate and we never scam people on the internet. Regarding the Jeulia Prime, you will be charged for the Prime only if you pick the option in the shopping cart, please understand that without permission, it won't be allowed to go through the payment. And we're sorry that our product fell short on your expectations. We don't want to lose you as a customer, so the refund via store credit was recommended, but sorry that it makes you annoyed. Since you were unhappy with the store credit, we have applied for the refund to your original account. We hope that this is being resolved, and if you request the refund proof, please feel free to email us. Thank you.
The ring arrived in time & looked Beautiful. Just what we wanted & at a better price.
Quick delivery & great service - I would recommend to anyone.
I just received three of Jeulia's rings! They are even more beautiful in person! I am so very Happy! I wish I had more fingers!
I ordered the gorgeous, Gold Tone Radiant Cut Sterling Silver ring. It's beautiful! Except, that after 2 months of wearing it, the gold tone is now completely silver. I'm not huge fan of silver. So, that's really disappointing.
Hi Val, I’m sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.
DO NOT BUY FROM THIS COMPANY! CHEAP COSTUME JEWELLERY! DESPITE AGREEING TO YOUR IN WRITING ON YOUR APPLICATION HO RETURN THEY WILL A)LIE THROUGH THE PROCESS TELLING YOU THEY HAVEN'T RECIEVED YOUR GOODS (DESPITE TRACKING PROOF THAT THEY HAVE). B) ON RECEIVING YOUR GOODS, REFUSE ANY REFUND BUT A REFUND TO CREDIT DESPITE ALREADY AGREEING TO A REFUND TO ACCOUNT IN WRITING BEFORE YOU SEND THE GOODS BACK. C) CONTINUE TO LIE SAYING THEY HAVE REFUNDED TO YOUR ACCOUNT AND CANT CHANGE THAT, THEY CAN BUT WON'T ESPECIALLY WHEN YOU ARE OWED £400 AND THEY REPEATEDLY SAY THEY HAVE REFUNDED TO ACCOUNT AND THERE IS ONLY £10 IN THEIR OWN CREDIT ACCOUNT! D) WHEN THEY FINALLY REFUND YOU IT WILL STILL BE TO CREDIT ONLY TAKING NO RESPONSIBILITY FOR THEIR OWN ACTION OF WRITING TO YOU AND CONFIRM A REFUND TO YOUR ACCOUNT! E) FINALLY THEY WILL STOP RESPONDING ALL TOGETHER BECAUSE THEY ARE SCAMMERS, THIEVES AND LIE AND DO NOT CARE ABOUT THEIR CUSTOMERS. DO NOT BUY!
Hi Amira - So sorry to hear that you had a bad experience with our customer service. We have investigated your complaint, while it seems that there are some misunderstandings between us. A) Please know that our customer needs to offer us the tracking number so that we can follow the parcel and check it. B) We never refused to refund your money, but it seemed that you applied self-return. We clearly state that If you want the refund to be issued to your original payment account, please contact one of Jeulia representatives to get an authorization. You can click here: https://www.jeulia.com/30-day-return-policy.html to learn more about our 30-day return. C) Since we offer you store credit, and the whole process is finished, we can not change the refund method. Anyway, our goal is to provide you with the best possible shopping experience. So if you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
Absolutely love my ring! Excellent price and service. Everyone that sees it wants one. Very pleased! I will definitely be buying more from this company again.
My FH ordered my engagement ring from Jeulia and it is gorgeous. I love it. No one can tell it is not a real diamond (or they don't tell me to my face). I love my ring so much I decided to find a matching wedding band from them. I was poking around the site found a ring I liked and placed it in the cart. I was looking for a spot to add a discount code but had to put payment information first. So I decided to use my PayPal. Big mistake. As soon as PP sent me back to their site, the order was placed! I did not have the money in my bank account for this yet. I just wanted to see what my final price would be. I went back to the site to try to find a cancel button but there is none. So I went to the chat function to see if they can cancel the order. This was not even after 5 minutes of the order being placed accidently. Part of me wasn't too worried as I assumed PayPay wouldn't go through as my account was empty. During the chat the customer service rep kept pushing me to take a store credit. I explained that it didn't matter how much they would credit me, I do not want this order to go through as I had no money and this would overdraft my account. Well it's a week later and no refund. I have put in a dispute with PayPal and no action. I have incurred a few OD charges because of this missing money. It's funny how fast they take money from you, but take forever to give it back. It's a shame since I really love their jewelry but after this experience I'm picking my band from somewhere else. Not a great time losing money while planning a wedding.
Hi Iris, we are sorry for your bad experience. Please know that the stone we use is Jeulia stone, for more details, you can click here: https://www.jeulia.com/stone-we-use.html. Besides, if you want to use the code to get a discount, you need to add the items to the cart to apply the code. And don't worry, we canceled your order already and refunded your money. Please feel free to contact us if you have any other questions.
I shipped everything back can't wait for my new one it was so beautiful on my hand size 8 I can't wait u guys are awesome.
My wife is very pleased with her charms. She says they are just as good as pandora charms. And very pleased with the fact that the charms will fit on her Pandora bracelet.
My husband and I both love our anniversary rings from Jeulia Jewelry! Production took about 3 weeks and the beautiful work on our rings exceeded all my expectations! We worked with their customer service team through email and the communication was seamless. We both are happy clients of Jeulia Jewelry and recommend them to all our friends.
With the help of Jeulia Jewelry I was able to help design a beautiful ring for my wife. They were very helpful and worked with me to help me understand how to design a gorgeous ring. They were always friendly and did fantastic work. I would recommend them to anyone looking to buy or design a quality, timeless and beautiful ring/jewelry.
Amazing detail work, fast turn around time, and excellent communication! I would highly recommend Jeulia Jewelry!
The jeulia jewelry representatives are extremely knowledgeable, talented in their craft and show a genuine interest in their customers. One would return just to have a conversation with them - their friendliness abounds. They 100% stand behind their products and workmanship. A store that specializes in the BEST quality! Highly recommend to anyone seeking a unique experience. You won't be disappointed.
I have ordered from this company. I wear my ring daily and I'm in healthcare and wash my hands a zillion times a day and use hand sanitizer it has never turned my finger green, or harmed the rings. They are the best.
I ordered a ring when I got it the ring was to snall. Jeulia and all their wonderful staff helped me get a replacement of the ring. The ring is absolutely beautiful! I highly recommend this company! Thank you all for your help!
I ordered a ring and a pair of earrings. It was packed amazingly. The service was great. They delivered my order on the date they promised. I have bought bracelet from here before too and they never fail to impress me. I just love this store.
Like my friend said, they have great shoe sales. Having bought a pair of earrings from here that fit well, it's a good deal. Very impressed! Their customer service was also extremely helpful and timely.
I have been their customer for years now, their stuff are my favorite. I want to more people shop here.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul, we're so sorry to hear that the order was not delivered as you expected. Please know that we're making an effort to find out your package by filing an investigation with the shipping carrier. As we explained in our email, it could be helpful if you contact the post office to request the document that will expedite this process, it may take about 5-8 working days to get the result. But don't worry, our goal is to make sure you have a great shopping experience, we will be fully responsible for this error if your package can't be found by the post office finally. Your patience will be much appreciated and we will keep you informed if any feedback.