Great experience all around. Will not hesitate to recommend to friends! Great quality great price!
It is stunning pictures on website do not do it justice! It is gorgeous in person!
I am thinking of returning this product. How do I return this product?!?
Amazing jewelry and very well made! Very stunning!
Awesome! Awesome! Awesome! The quality of these items are outstanding.
Very happy...!. Wife loves it...!
Juelia ia a very good company and shipping was fast.
Im still waiting for my order... it was supposed to be here 3 days ago now, but haven't received...
Hi Martin, I am so very sorry to hear that you did not receive your package. After checking, the tracking website shows your order was delivered on Dec, 3. We would like to ask you to try a few things that have successfully located packages in the past. Please, do, ask your family and neighbors. Many a lost package was simply laid aside by a family member and then forgotten. And sometimes your postal carrier leaves it with a neighbor because s/he doesn’t want to leave it out in the weather. Maybe also check your yard or side door because the delivery man might have left it somewhere out of sight. If you still cannot locate your package after checking, please let us know and we will file a case with the postal inspector’s office. Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors will find out exactly where the package was delivered. Soon our customer service will reach out to you and follow up with you to resolve this issue until you are completely satisfied.
Color cut clarity... It was an amazing experience for my fiance and I... Thank you...
WORST CUSTOMER SERVICE EVER. STILL WAITING FOR A RING I ORDERED ON FEBRUARY 26,2017...,,,...,,,.,,...
Hi, Kay. We apologize for any inconvenience caused. For your order, the original shipping address you provided was not correct, so it caused a little delay. After we confirmed the correct address with you, your order was sent out quickly. Now it is on the way to you and it will arrive soon. Please feel free to contact us if you need any further assistance.
Ordered ring havent received it number dont work & there response rate is awful
We would like to apologize for not being able to touch base with you the soonest, Keon. After checking, your order is on processing, yes, it did take a little long time for production than usual, apologize. As per our record, we have already reimbursed you the agreed upon amount as compensation. Please be assured that we are doing all we can to ensure you receive your orders on time but sometimes there are just some situations that are beyond our control especially this holiday season. Hope you can understand.
First time ordering and the product is great. I will be placing more orders
Absolutely live my ring and look forward to purchasing more in the very near future!
I love the ring and would recommend this product to everyone.
Exceed expectations, absolutely love it! They also had my size (5!) which hard to find!
I purchased an infinity ring and within 1 week stones had fallen out. No communication of response to my complaint.
DO NOT BUY FROM THEM
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lois. We are extremely sorry that the products were not to your complete satisfaction. Our customer service will reach out to you soon and provide further assistance. Please kindly check your email box and send a reply. If you have any more questions, please feel free to call us at 1-888-219-8158. Thanks.