Very beautiful ring. Just what I wanted. Very satisfied with my purchase.
This is the first time I ordered from Jeulia, so shinning and beautiful ring, I love it so much and I will surely shop next time, Thank you Jeulia.
I ordered my ring on December 28 and it is now January 19 and I still haven't received my ring and I can't get a hold of anyone when I call!
VERY EASY TO PLACE ORDER. GOT MY RING 2 DAYS LATER. SO SATISFIED I ORDERED ANOTHER RING! LOVE LOVE LOVE
I love it! My husband bought it for me for our 10th anniversary. Its just beautiful!
Just received in the mail. It came quicker than expected and is just beautiful! Love it!
My ring was everything and more, love it and the two tone makes it stand out
My husband ordered mine and we got it two weeks later, and I absolutely love it!
I am VERY WELL PLEASED with my ring. I am telling EVERYONE who sees it where I got it! I have also shared your website on Facebook with my friends.
I loved my jeulia ring. Its beyond my expectation. Thank you!
I love my ring a lot. Only problem is that i am missing now 3 diamonds from my ring
I was very pleased. My choices looked very nice. I will order again when i want or need something.
This was my first order with Juelia. There's a ring I'd been wanting to get my wife and finally did this past Christmas (2020). The first letdown was it was the 1 gift out of all the gifts for my family, I bought 100% online this year, that did not make it on Christmas. When she finally got her ring, around a week after Christmas, she found it didn't fit quite right so we thought we'd exchange it for a different size of the exact ring. Thinking this wouldn't be an issue, we started the return on their website. They don't do exchanges, but rather give you option of money back to your card, or store credit and then whenever it's approved, they give you store credit, then you order the item in whatever size you need. My status tracker on the Jeulia website was at the "delivered to Jeulia" status for a week without changing. So I wrote them, and they responded very quickly, and then my store credit was available the next day. However, it was less than the amount I bought the ring for, despite having free shipping then and for my reorder of the same ring with amended size. Also, be aware your cost of shipping the ring back to them is 100% on you. Most companies give you credit of the shipping the item back to them cost once they receive the package, but no; instead I didn't receive reimbursement for my shipping the ring to them, I also received less money for the ring. I ended up paying more for the ring this time than I did originally when ordering it for Christmas. Even if the "sale" is over, when you usually shop at a store, and then need to return something, it is always given to you for the price that you paid originally, because you are just exchanging the same thing for a different size, but that is not the case with this company. So, if it wasn't for my wife really wanting the ring, I would have already got an actual refund and moved on. I will not use this company in the future as soon as she gets her ring this time. I love giving positive reviews, but conversely, when there's an issue I think people should know about it. Not meant as a discouraging "don't buy from here" kind of message, but just a heads up to what you may encounter if you need to exchange your order, whatever the reason be. My wife is happy with the ring, thankfully; which has made this whole mess worth it to me.
Hi, we do feel sorry to cause you any inconvenience with this purchase. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. The delivery time = processing time(will be shown on our website after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html). As there was a peak season before Christmas, the processing time has delayed. Our ring size is standard US size, usually, your regular size is fine. We offer the resizing service https://www.jeulia.com/free-resizing.html and we are glad to exchange the ring into the correct size you want. The reason that what we refunded was less than the amount you paid lies that we deducted the original shipping fee from your payment. According to our 30-Day Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html, although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost. As for the shipping fee for sending back, Jeulia will reimburse customers the return shipping fee when the customer received the wrong item or the item is broken, defective, or has an incorrect engraving. Hope you can understand and we do feel thankful for your review. We will pass on your suggestions to our company so as to improve our service in the future.
Very fast shipment. Maybe a little too fast. Sent me the wring ring. Would like the ring i ordered.
Hi Matthew - Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that this experience with us was less than positive. Our representative has emailed you to look further into this matter with you, I believe that your problem will be finally resolved. If you have any other questions or suggestions, please feel free to contact us. Thanks.
I really happy with My ring The picture dose no Justice I will be doing business again with Jeulia
Love Love Love
Best purchase ever. Don't have to wear my real rings as these look as good as the real deal
It's gorgeous I just received mine it's more beautiful in person
Totally love my ring! Great piece of art for my collection!
Quality of the ring is great, and it is very shine.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Nicole. We are sorry for any inconvenience. We offer one year warranty, we can help you repair it for free. And we have sent you email to help you solve the problem, please kindly check your email box and reply as soon as possible. Thanks.